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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Android App: Transmit Track Info via Bluetooth

Hi since this week, spotify shows me the wrong title via bluetoothExample: 1. Song - Song Title 1.2. Song - shows song title 1.3. song - shows song title 2.4. Song - shows Sing title 3. I'm not the only one with this problem.See:https://community.spo...

  • Casual Listener
  • Hi    since this week, spotify shows me the wrong title via bluetooth Example:   1. Song - Song Title 1. 2. Song - shows song title 1. 3. song - shows song title 2. 4...
  • Theepstar
  • Newbie
  • 16026 Views
  • 111 comments
  • 48 likes
  • Android
    bluetooth
  • Not Right Now
  • 16026 Views
  • 111 comments
  • 48 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still do...
  • Amayy
  • Spotify Star
  • 4577 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 4577 Views
  • 12 comments
  • 17 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • P lan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rot...
  • NitroExpress
  • Newbie
  • 6121 Views
  • 31 comments
  • 13 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 6121 Views
  • 31 comments
  • 13 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Omniscient1
  • Newbie
  • 7239 Views
  • 45 comments
  • 28 likes
  • Not Right Now
  • 7239 Views
  • 45 comments
  • 28 votes

[BUG][ANDROID]Storage usage reported incorrectly

I am having exactly the same issue as that was originally reported here Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as well as SD card for downloaded data. I have tried to formatting...

Screenshot_20170522-111640.png Screenshot_20170522-111651.png Screenshot_20170522-113304.png Screenshot_20170522-113135.png
  • Casual Listener
  • I am having exactly the same issue as that was originally reported here   Have spotify cache installed to the SD card that is in the phone and spotify is reporting it to internal memory as wel...
  • Chris
  • Spotify
  • 14209 Views
  • 92 comments
  • 47 likes
  • add photos
  • Not Right Now
  • 14209 Views
  • 92 comments
  • 47 votes

Shuffling an artist constantly duplicates tracks

PlanPremiumCountryUSADeviceSamsung Note8Operating SystemAndroid 8 IssueWhenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem appeared, but it's been within the last month or two. I've read some other answ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note8 Operating System Android 8   Issue Whenever I shuffle play an artist, tracks are constantly duplicated. I'm not sure when this problem app...
  • K_Scorpio
  • Casual Listener
  • 4998 Views
  • 20 comments
  • 27 likes
  • Not Right Now
  • 4998 Views
  • 20 comments
  • 27 votes

[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_du...

  • Casual Listener
  • Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https:...
  • 126247305
  • Newbie
  • 9329 Views
  • 10 comments
  • 18 likes
  • Premium
  • Not Right Now
  • 9329 Views
  • 10 comments
  • 18 votes

100-album limit in the Artist page

Hello. I'm the person who complained about the 50-album cap for the web player over half-a-year ago. Now it's happening again, and it's affected overall, regardless of login status. Spotify updated the layout so you have to click "See Discography" on...

  • Regular
  • Hello.  I'm the person who complained about the 50-album cap for the web player over half-a-year ago.  Now it's happening again, and it's affected overall, regardless of login status. &nb...
  • jsab0
  • Newbie
  • 2498 Views
  • 32 comments
  • 11 likes
  • Other
  • Not Right Now
  • 2498 Views
  • 32 comments
  • 11 votes

Family Mix song influence not showing

I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included. Since last week on the Android app, this no longer works, click on the ...

  • Casual Listener
  • I use the family mix quite a bit and a useful feature on the phone app is to click the user icons to see which family members listening habits influenced the song being included.   Since last ...
  • Jiminee222
  • Newbie
  • 6021 Views
  • 20 comments
  • 14 likes
  • Android
    Family Mix
    Phone app
  • Not Right Now
  • 6021 Views
  • 20 comments
  • 14 votes

[Android] Some saved albums won't show up after pressing a followed artist

Hey everyone, We've seen some reports that some saved albums won't show up after clicking on artist's name in Artist tab under Your Library on Android. If you're also experiencing this, make sure to add a +Vote, reinstall, and comment: Spotify versio...

  • Spotify Legend
  • Hey everyone,   We've seen some reports that some saved albums won't show up after clicking on artist's name in Artist tab under Your Library on Android.    If you're also...
  • Katerina
  • Spotify Legend
  • 4623 Views
  • 10 comments
  • 20 likes
  • Android
  • Not Right Now
  • 4623 Views
  • 10 comments
  • 20 votes

Issues with Android and BMW ConnectedDrive

Hi, A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well. But the integration appears to be very buggy. I was wondering if anyone else is having th...

  • Regular
  • Hi,   A few weeks ago I switched from an iPhone to Android. And I was glad to see that the spotify app is now available in BMW ConnectedDrive for Android as well.   But the integra...
  • genericstrobist
  • Casual Listener
  • 9001 Views
  • 20 comments
  • 33 likes
  • Android
    BMW
    ConnectedDrive
  • Not Right Now
  • 9001 Views
  • 20 comments
  • 33 votes

[Desktop] Liked Songs not playing in the right order

Plan Premium Country USA When I go to my liked songs playlist and sort it by title, it does not play in this order. Not only that it does not even have the songs that play on the playlist. The songs say they are liked, but they are not included in th...

  • Casual Listener
  • Plan Premium Country USA   When I go to my liked songs playlist and sort it by title, it does not play in this order. Not only that it does not even have the songs that play on the pla...
  • jack-1
  • Visitor
  • 8237 Views
  • 33 comments
  • 17 likes
  • Desktop
  • Not Right Now
  • 8237 Views
  • 33 comments
  • 17 votes

[Mac] Now Playing widget not displaying correctly when using Connect

Plan Premium Country Germany Device MacBook Pro Late 2013 Operating System Mac OS Mojave 10.14.6 My Question or Issue When I am using Spotify Connect to play music on a Bose or Sonos, the Now Playing widget in the Mac OS Notification Centre only show...

  • Casual Listener
  • Plan Premium Country Germany   Device MacBook Pro Late 2013 Operating System Mac OS Mojave 10.14.6   My Question or Issue When I am using Spotify Connect to play music...
  • Nunnsy
  • Visitor
  • 6550 Views
  • 9 comments
  • 17 likes
  • macOS
    Now playing
    spotify connect
  • Not Right Now
  • 6550 Views
  • 9 comments
  • 17 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Queen127
  • Newbie
  • 34240 Views
  • 24 comments
  • 11 likes
  • Not Right Now
  • 34240 Views
  • 24 comments
  • 11 votes

Radio hub and Playlist Radio aren't working properly

Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10 My Question or Issue Since Daily Mix has disappeared I tried just searching for a specific artist/song that i want to listen to the song/artist radio so...

  • Casual Listener
  •   Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10   My Question or Issue Since Daily Mix has disappeared I tried just...
  • Petya
  • Community Legend
  • 7153 Views
  • 12 comments
  • 16 likes
  • All Platforms
  • Not Right Now
  • 7153 Views
  • 12 comments
  • 16 votes

[Desktop] [MacOS] Unable to scroll with arrow keys & scroll bar missing from side bar

Hello, I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "Popular" tracks or anything below it. I can click on the "Overview,"...

  • Casual Listener
  • Hello,    I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "...
  • ambientmusiclov
  • Newbie
  • 9947 Views
  • 92 comments
  • 28 likes
  • Desktop
    Mac
    Scroll
  • Not Right Now
  • 9947 Views
  • 92 comments
  • 28 votes

[iOS][Android] Offline album art not showing

Thread: 1168497 1178167 1187623 Description: When playing Songs offline that have been made available offline, the album cover art does not display. How To Reproduce: Make any song available offline Wait for it to finish downloading, and the green ar...

  • Community Legend
  • Thread: 1168497 1178167 1187623   Description: When playing Songs offline that have been made available offline, the album cover art does not display.   How To Reproduce: ...
  • LividToffeee
  • Newbie
  • 69853 Views
  • 137 comments
  • 49 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 69853 Views
  • 137 comments
  • 49 votes

Wear OS like button not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlan: FreeDevice: Samsung Galaxy S8+ and Fossil Q Sport watchCountry: USAThe smartwatch and p...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Plan: F...
  • tiger10000
  • Newbie
  • 2438 Views
  • 23 comments
  • 15 likes
  • like button
    Wear OS
  • Not Right Now
  • 2438 Views
  • 23 comments
  • 15 votes

Starting Spotify playback from Google Home makes volume uncontrollable

When I say "Hey Google, play Spotify on " to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or iOS device, and this results in the inability to control the volume from the Spo...

  • Regular
  • When I say "Hey Google, play Spotify on <Chromecast name here>" to my Google Home, it starts Spotify on the Chromecast in a different mode than if I were to start it from either my Android or i...
  • Chris
  • Spotify
  • 7198 Views
  • 25 comments
  • 27 likes
  • Android
    Google Home
    iOS
  • Not Right Now
  • 7198 Views
  • 25 comments
  • 27 votes

Spotify logo not displaying properly on BMW Connected Drive app.

PlanPremium CountryUK DeviceF31 2013 with the NBT Professional iDrive / 8.8 inch screen.iPhone 5s Operating SystemIOS 12.2 / Spotify Version 8.5.2 My Question or Issue The BMW connected drive Spotify app doesn’t display properly in my car. The app ap...

20190417_183848 (2).jpg P90169185-bmw-connecteddrive-bring-spotify-into-the-car-11-2014-1500px.jpg
  • Casual Listener
  • Plan Premium   Country UK   Device F31 2013 with the NBT Professional iDrive / 8.8 inch screen. iPhone 5s    Operating System IOS 12.2 / Spotify  Version   ...
  • Samcee46
  • Newbie
  • 10958 Views
  • 50 comments
  • 16 likes
  • Other
  • Not Right Now
  • 10958 Views
  • 50 comments
  • 16 votes