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Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • calamar-87
  • Music Fan
  • 11585 Views
  • 107 comments
  • 193 likes
  • Android
    Mobile
  • Not Right Now
  • 11585 Views
  • 107 comments
  • 193 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • Zman97
  • Newbie
  • 27174 Views
  • 137 comments
  • 884 likes
  • Not Right Now
  • 27174 Views
  • 137 comments
  • 884 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • WiboP
  • Casual Listener
  • 47013 Views
  • 337 comments
  • 793 likes
  • chromecast
    Connect
  • Not Right Now
  • 47013 Views
  • 337 comments
  • 793 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 43464 Views
  • 277 comments
  • 470 likes
  • iOS
  • Not Right Now
  • 43464 Views
  • 277 comments
  • 470 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 68234 Views
  • 87 comments
  • 607 likes
  • Not Right Now
  • 68234 Views
  • 87 comments
  • 607 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 10025 Views
  • 56 comments
  • 174 likes
  • Desktop
    Web Player
  • Not Right Now
  • 10025 Views
  • 56 comments
  • 174 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • herecomesthebri
  • Newbie
  • 92836 Views
  • 154 comments
  • 383 likes
  • Mobile
  • Not Right Now
  • 92836 Views
  • 154 comments
  • 383 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 18242 Views
  • 83 comments
  • 226 likes
  • iOS
    Mobile
  • Not Right Now
  • 18242 Views
  • 83 comments
  • 226 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 53327 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 53327 Views
  • 188 comments
  • 290 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • goobs4life
  • Newbie
  • 37010 Views
  • 126 comments
  • 646 likes
  • Not Right Now
  • 37010 Views
  • 126 comments
  • 646 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Newbie
  • 33721 Views
  • 125 comments
  • 224 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 33721 Views
  • 125 comments
  • 224 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 22070 Views
  • 137 comments
  • 267 likes
  • Desktop
    Windows
  • Not Right Now
  • 22070 Views
  • 137 comments
  • 267 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 33960 Views
  • 82 comments
  • 165 likes
  • Desktop
    Mobile
  • Not Right Now
  • 33960 Views
  • 82 comments
  • 165 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • SaraP1
  • Newbie
  • 23300 Views
  • 70 comments
  • 274 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 23300 Views
  • 70 comments
  • 274 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 4821 Views
  • 37 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 4821 Views
  • 37 comments
  • 33 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • attackmonkeygo
  • Casual Listener
  • 52930 Views
  • 171 comments
  • 234 likes
  • Other
  • Not Right Now
  • 52930 Views
  • 171 comments
  • 234 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 32127 Views
  • 342 comments
  • 324 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 32127 Views
  • 342 comments
  • 324 votes

[Android] Albums won't load

Plan Premium Country Germany Device Samsung S9 Operating System Android 10 For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung S9 Operating System Android 10   For aboiut 6-8 weeks, I have been getting only a black loading screen in the ap...
  • phpman
  • Music Fan
  • 17201 Views
  • 153 comments
  • 157 likes
  • Android
  • Not Right Now
  • 17201 Views
  • 153 comments
  • 157 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • kimvic
  • Newbie
  • 8928 Views
  • 50 comments
  • 183 likes
  • podcast
    progress bar
  • Not Right Now
  • 8928 Views
  • 50 comments
  • 183 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • Frappergandy
  • Newbie
  • 26209 Views
  • 103 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 26209 Views
  • 103 comments
  • 131 votes