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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • Lostcat
  • Newbie
  • 8557 Views
  • 93 comments
  • 159 likes
  • Android
    Mobile
  • Not Right Now
  • 8557 Views
  • 93 comments
  • 159 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 42315 Views
  • 277 comments
  • 470 likes
  • iOS
  • Not Right Now
  • 42315 Views
  • 277 comments
  • 470 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Not applicable
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • Zman97
  • Newbie
  • 25738 Views
  • 137 comments
  • 882 likes
  • Not Right Now
  • 25738 Views
  • 137 comments
  • 882 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • nip3o
  • Newbie
  • 45041 Views
  • 332 comments
  • 789 likes
  • chromecast
    Connect
  • Not Right Now
  • 45041 Views
  • 332 comments
  • 789 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 64096 Views
  • 87 comments
  • 605 likes
  • Not Right Now
  • 64096 Views
  • 87 comments
  • 605 votes

Friend Activity not updating properly (Jan 2021)

my friend activity tab went away and when it came back it only showed me one of my friends. I already turned my laptop off and on multiple times and i got rid of the app and installed it back. None of those things worked. Please fix this as I like se...

  • Casual Listener
  • my friend activity tab went away and when it came back it only showed me one of my friends. I already turned my laptop off and on multiple times and i got rid of the app and installed it back. None o...
  • eagertom
  • Visitor
  • 18529 Views
  • 62 comments
  • 273 likes
  • Desktop
  • Not Right Now
  • 18529 Views
  • 62 comments
  • 273 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • jacksbyrne
  • Newbie
  • 8950 Views
  • 55 comments
  • 171 likes
  • Desktop
    Web Player
  • Not Right Now
  • 8950 Views
  • 55 comments
  • 171 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 17563 Views
  • 83 comments
  • 226 likes
  • iOS
    Mobile
  • Not Right Now
  • 17563 Views
  • 83 comments
  • 226 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 51751 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 51751 Views
  • 188 comments
  • 290 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Casual Listener
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Zkdlinyerin
  • Newbie
  • 71914 Views
  • 143 comments
  • 371 likes
  • Mobile
  • Not Right Now
  • 71914 Views
  • 143 comments
  • 371 votes

Friend Activity not updating properly (Nov 2019)

My friend activity isn't working / appearing and I'm just prompted with "Find Friends". My Friend activity has been working fine for the last while and I upon waking up, it disappeared. The only thing it is showing now is the "Find Friends" prompt. M...

  • Casual Listener
  • My friend activity isn't working / appearing and I'm just prompted with "Find Friends". My Friend activity has been working fine for the last while and I upon waking up, it disappeared. The only thin...
  • ICSplat
  • Newbie
  • 27052 Views
  • 138 comments
  • 482 likes
  • Desktop
  • Not Right Now
  • 27052 Views
  • 138 comments
  • 482 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • Rafael_Slomski
  • Newbie
  • 35418 Views
  • 123 comments
  • 642 likes
  • Not Right Now
  • 35418 Views
  • 123 comments
  • 642 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Newbie
  • 32562 Views
  • 125 comments
  • 223 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 32562 Views
  • 125 comments
  • 223 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • IdrisAfrica
  • Newbie
  • 18793 Views
  • 60 comments
  • 135 likes
  • Subscriptions
  • Not Right Now
  • 18793 Views
  • 60 comments
  • 135 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 30913 Views
  • 82 comments
  • 162 likes
  • Desktop
    Mobile
  • Not Right Now
  • 30913 Views
  • 82 comments
  • 162 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 21129 Views
  • 137 comments
  • 266 likes
  • Desktop
    Windows
  • Not Right Now
  • 21129 Views
  • 137 comments
  • 266 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • TimisDimitrelias
  • Newbie
  • 21856 Views
  • 69 comments
  • 272 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 21856 Views
  • 69 comments
  • 272 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • flowermoon6
  • Spotify
  • 103241 Views
  • 221 comments
  • 355 likes
  • Mobile
  • Not Right Now
  • 103241 Views
  • 221 comments
  • 355 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • attackmonkeygo
  • Casual Listener
  • 48064 Views
  • 171 comments
  • 226 likes
  • Other
  • Not Right Now
  • 48064 Views
  • 171 comments
  • 226 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

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  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 30639 Views
  • 342 comments
  • 324 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 30639 Views
  • 342 comments
  • 324 votes