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Ongoing Issues

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[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • H2Ox
  • Newbie
  • 92261 Views
  • 458 comments
  • 715 likes
  • Android
  • Not Right Now
  • 92261 Views
  • 458 comments
  • 715 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 65130 Views
  • 389 comments
  • 1117 likes
  • Mobile
    Your Library
  • Not Right Now
  • 65130 Views
  • 389 comments
  • 1117 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • 6in6erMinion
  • Newbie
  • 27256 Views
  • 141 comments
  • 415 likes
  • Android
  • Not Right Now
  • 27256 Views
  • 141 comments
  • 415 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • janisxyz
  • Newbie
  • 167874 Views
  • 325 comments
  • 706 likes
  • Other
  • Not Right Now
  • 167874 Views
  • 325 comments
  • 706 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • Not applicable
  • 2687 Views
  • 24 comments
  • 20 likes
  • Your Library
  • Not Right Now
  • 2687 Views
  • 24 comments
  • 20 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39657 Views
  • 144 comments
  • 902 likes
  • Not Right Now
  • 39657 Views
  • 144 comments
  • 902 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • EzequielG
  • Newbie
  • 57833 Views
  • 341 comments
  • 818 likes
  • Connect
  • Not Right Now
  • 57833 Views
  • 341 comments
  • 818 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 18840 Views
  • 158 comments
  • 172 likes
  • Other
  • Not Right Now
  • 18840 Views
  • 158 comments
  • 172 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 80589 Views
  • 87 comments
  • 638 likes
  • Not Right Now
  • 80589 Views
  • 87 comments
  • 638 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 18653 Views
  • 125 comments
  • 217 likes
  • Android
    Mobile
  • Not Right Now
  • 18653 Views
  • 125 comments
  • 217 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Spotify Legend
  • 60803 Views
  • 188 comments
  • 290 likes
  • Other
    Samsung
  • Not Right Now
  • 60803 Views
  • 188 comments
  • 290 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 37849 Views
  • 112 comments
  • 83 likes
  • Other
  • Not Right Now
  • 37849 Views
  • 112 comments
  • 83 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 24109 Views
  • 83 comments
  • 234 likes
  • iOS
    Mobile
  • Not Right Now
  • 24109 Views
  • 83 comments
  • 234 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 17137 Views
  • 58 comments
  • 196 likes
  • Desktop
    Web Player
  • Not Right Now
  • 17137 Views
  • 58 comments
  • 196 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 28023 Views
  • 72 comments
  • 290 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 28023 Views
  • 72 comments
  • 290 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 40154 Views
  • 125 comments
  • 226 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 40154 Views
  • 125 comments
  • 226 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • haleynicole878
  • Newbie
  • 88639 Views
  • 183 comments
  • 289 likes
  • Other
  • Not Right Now
  • 88639 Views
  • 183 comments
  • 289 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 27319 Views
  • 85 comments
  • 52 likes
  • Other
  • Not Right Now
  • 27319 Views
  • 85 comments
  • 52 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • vaajy
  • Roadie
  • 43686 Views
  • 273 comments
  • 354 likes
  • Android
  • Not Right Now
  • 43686 Views
  • 273 comments
  • 354 votes

Offline Issue

My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7. If Spotify is shut down when the program has been set to "Offline", you will never be able to start the app again. When you start it you will be asked to log in, ...

  • Regular
  • My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7.   If Spotify is shut down when the program has been set to "Offline", you will never be able to start ...
  • Chrisfig77
  • Regular
  • 58845 Views
  • 14 comments
  • 414 likes
  • Not Right Now
  • 58845 Views
  • 14 comments
  • 414 votes