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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • fnkimnki
  • Newbie
  • 75781 Views
  • 175 comments
  • 534 likes
  • Won't Fix
  • 75781 Views
  • 175 comments
  • 534 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 77330 Views
  • 193 comments
  • 428 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 77330 Views
  • 193 comments
  • 428 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Mouth_Michaels
  • Music Fan
  • 36297 Views
  • 164 comments
  • 192 likes
  • Android
  • Won't Fix
  • 36297 Views
  • 164 comments
  • 192 votes

[Wrapped] Link says I'm not eligible even though I am

I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=ineligible.keep_listening" added to the end of the URL,...

  • Casual Listener
  • I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=inel...
  • DooglesBugles
  • Casual Listener
  • 16452 Views
  • 53 comments
  • 186 likes
  • All Platforms
    Other
  • Won't Fix
  • 16452 Views
  • 53 comments
  • 186 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

  • Casual Listener
  •   Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10   My Question or Issue I'm trying to share music through messenger. It says it was se...
  • seaque
  • Newbie
  • 22446 Views
  • 57 comments
  • 157 likes
  • Android
    iOS
    Mobile
  • Won't Fix
  • 22446 Views
  • 57 comments
  • 157 votes

[Android] Quick tile for offline mode not working

PlanPremiumCountryUK DeviceSony Xperia Z2 CompactOperating SystemAndroid 9 My Question or IssueMy Spotify has recently updated and my offline online toggle in the notification area of my phone no longer works. It will turn itself back online if I ope...

  • Regular
  • Plan Premium Country UK   Device Sony Xperia Z2 Compact Operating System Android 9   My Question or Issue My Spotify has recently updated and my offline online toggle in the noti...
  • Jelle86
  • Regular
  • 18488 Views
  • 69 comments
  • 138 likes
  • offline
    toggle
  • Won't Fix
  • 18488 Views
  • 69 comments
  • 138 votes

Filtered Liked Songs Not In Queue After Update

I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filter playlists and have the queue update to only play the ...

  • Gig Goer
  • I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filt...
  • barryjjohn
  • Newbie
  • 9695 Views
  • 99 comments
  • 136 likes
  • Desktop
    Playlists
  • Won't Fix
  • 9695 Views
  • 99 comments
  • 136 votes

[Android] High battery consumption Galaxy S10

Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie My Question or Issue I have been using Spotify for many years now on a lot of different devices including many Android phones. I have been noticing a huge battery dr...

  • Casual Listener
  • Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie   My Question or Issue I have been using Spotify for many years now on a lot of different...
  • Psyclopps
  • Casual Listener
  • 29211 Views
  • 74 comments
  • 118 likes
  • Android
  • Won't Fix
  • 29211 Views
  • 74 comments
  • 118 votes

[Desktop] Playback issues on Windows 7

Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Sp...

  • Spotify Legend
  • Hey folks,   We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.   First off, could you try reinstalling the app, making sure t...
  • MIXXEL
  • Visitor
  • 21857 Views
  • 87 comments
  • 94 likes
  • Desktop
    Windows
  • Won't Fix
  • 21857 Views
  • 87 comments
  • 94 votes

[Windows] Desktop app now uses default chrome class name

As of version 1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programming team as in the past the class name was "SpotifyMainWindow". While...

  • Casual Listener
  • As of version  1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programmin...
  • Chris
  • Spotify
  • 5242 Views
  • 7 comments
  • 88 likes
  • Desktop
    Windows
  • Won't Fix
  • 5242 Views
  • 7 comments
  • 88 votes

[Desktop] Can no longer jump to a song by using the keyboard

For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an hour ago but all of a sudden it's stopped working.

  • Casual Listener
  • For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an ...
  • 1159735944
  • Newbie
  • 13593 Views
  • 66 comments
  • 68 likes
  • Won't Fix
  • 13593 Views
  • 66 comments
  • 68 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 15040 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 15040 Views
  • 86 comments
  • 56 votes

Radio not loading more songs when using Spotify Connect

I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom"Normal Music streaming over it works fine but once I try to listen to a...

  • Casual Listener
  • I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom" Normal Music str...
  • Jon-P
  • Newbie
  • 16225 Views
  • 206 comments
  • 55 likes
  • Android
    Radio
    spotify connect
  • Won't Fix
  • 16225 Views
  • 206 comments
  • 55 votes

[Wrapped] 'Hmmmm something's not working' error message

Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10 My Question or Issue Tried to use spotify wrapped a few days ago, it worked up until the 6th page, then after refreshing and trying again a few t...

7f379f7f-9a69-4c6c-b079-5310fd6e6806.png
  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10   My Question or Issue Tried to use spotify wrapped a few da...
  • Ljfaith
  • Visitor
  • 4585 Views
  • 12 comments
  • 26 likes
  • wrapped
  • Won't Fix
  • 4585 Views
  • 12 comments
  • 26 votes

[Wrapped] Blank screen when trying to access Wrapped 2019

[screenshot attached by Mod for sake of clarity] Plan Premium Country United States Device iPhone XR Operating System iOS 13.2.3 My Question or Issue No matter what I do I cannot access spotify wrapped. I have tried uninstalling and reinstalling the ...

79891DB7-ABD6-4ADE-BB75-B06F8F0A4BD2.png
  • Casual Listener
  •   [screenshot attached by Mod for sake of clarity]   Plan Premium Country United States   Device iPhone XR Operating System iOS 13.2.3   My Question or I...
  • cjd1426
  • Casual Listener
  • 7839 Views
  • 19 comments
  • 26 likes
  • wrapped
  • Won't Fix
  • 7839 Views
  • 19 comments
  • 26 votes

ASUS ScreenPad Spotify App Missing

PlanPremiumCountryUSA Device(Asus ZenBook Pro (2018))Operating System(Windows 10 Home) My Question or Issue The application is not available to download in the Microsoft Store. ASUS states they are "working" with Microsoft to get the link live. Micro...

  • Casual Listener
  • Plan Premium Country USA  Device (Asus ZenBook Pro (2018)) Operating System (Windows 10 Home)   My Question or Issue  The application is not available to download in the Micr...
  • Peter
  • Spotify Legend
  • 11589 Views
  • 22 comments
  • 21 likes
  • Won't Fix
  • 11589 Views
  • 22 comments
  • 21 votes

[Desktop] Scrolling issue with an individual podcast

Plan: Premium Country: Germany Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6 Spotify Version: 1.1.20.510.g7d28aaaa When i access this podcast site on Desktop https://open.spotify.com/show/2vlKp5dOGb5B8to7ByPNy6?si=D5okYMBmQnWEci...

  • Casual Listener
  • Plan: Premium Country: Germany   Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6   Spotify Version: 1.1.20.510.g7d28aaaa   When i access th...
  • Dawie_Kabouter
  • Casual Listener
  • 1904 Views
  • 9 comments
  • 18 likes
  • Desktop
  • Won't Fix
  • 1904 Views
  • 9 comments
  • 18 votes

Why are song titles in japanese

So most of the songs in my playlists have been translated to japanese, though they’re all mostly english and norwegian songs. I was recently hacked, don’t know if that’s why it’s this way, but I can’t seem to get rid of it. It’s not a huge problem, b...

F3A1C32D-5517-46F3-900C-6BFD2C7D0AE7.png
  • Casual Listener
  • So most of the songs in my playlists have been translated to japanese, though they’re all mostly english and norwegian songs. I was recently hacked, don’t know if that’s why it’s this way, but I can’...
  • ThaVisk1
  • Newbie
  • 14837 Views
  • 34 comments
  • 15 likes
  • Won't Fix
  • 14837 Views
  • 34 comments
  • 15 votes

Can't click on a song to play in a Spotify Play Button for albums and playlists

For spotify play buttons the big play button on the album cover will open up the app and start playing the song, but as of Friday (7/7/17) clicking on an individual song in an album or playlist does nothing. It will no longer open the app nor play th...

  • Regular
  • For spotify play buttons the big play button on the album cover will open up the app and start playing the song, but as of Friday (7/7/17) clicking on an individual song in an album or...
  • hadagaj
  • Regular
  • 11242 Views
  • 27 comments
  • 14 likes
  • Desktop
    Mobile
    Play Button
  • Won't Fix
  • 11242 Views
  • 27 comments
  • 14 votes

Sorting algorithm differs between desktop and android

When sorting on artist, title or album, the result is not the same on all platforms. Basically I want the same sort result. One example is the words "A" and "The" which are disregarded on desktop but sorted on android. Another problem is that sorting...

  • Roadie
  • When sorting on artist, title or album, the result is not the same on all platforms. Basically I want the same sort result.    One example is the words "A" and "The" which are disregarded...
  • Melody
  • Community Manager
  • 3519 Views
  • 18 comments
  • 9 likes
  • Android Desktop sorting
  • Won't Fix
  • 3519 Views
  • 18 comments
  • 9 votes