Ongoing Issues

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

Pizzlefank
Casual Listener
Plan Free/Premium Country USA Device PC Operating System Windows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?
2018-10-10 4:49:13 PM
Wednesday
Patocoh
Newbie
72544 Views
170 comments
527 likes
Won't Fix

72544 Views
170 comments
527 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Jamestuff
Casual Listener
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this ...
2020-09-11 8:21:17 PM
2022-04-30 1:24:49 PM
apollo79
Newbie
74419 Views
193 comments
424 likes
Android
Desktop
iOS
Won't Fix

74419 Views
193 comments
424 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

nikuri
Casual Listener
Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
2020-09-11 9:06:26 PM
2021-10-30 7:15:16 PM
Mouth_Michaels
Music Fan
35173 Views
164 comments
192 likes
Android
Won't Fix

35173 Views
164 comments
192 votes

[Wrapped] Link says I'm not eligible even though I am

I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=ineligible.keep_listening" added to the end of the URL,...

LunaFr0st
Casual Listener
I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=inel...
2019-12-05 4:32:27 AM
2020-04-27 1:11:41 AM
DooglesBugles
Casual Listener
15999 Views
53 comments
186 likes
All Platforms
Other
Won't Fix

15999 Views
53 comments
186 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

Rodiken
Casual Listener
Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was se...
2020-12-20 1:59:22 PM
2021-05-31 1:38:14 PM
seaque
Newbie
21956 Views
57 comments
156 likes
Android
iOS
Mobile
Won't Fix

21956 Views
57 comments
156 votes

[Android] Quick tile for offline mode not working

PlanPremiumCountryUK DeviceSony Xperia Z2 CompactOperating SystemAndroid 9 My Question or IssueMy Spotify has recently updated and my offline online toggle in the notification area of my phone no longer works. It will turn itself back online if I ope...

CatAdsett
Regular
Plan Premium Country UK Device Sony Xperia Z2 Compact Operating System Android 9 My Question or Issue My Spotify has recently updated and my offline online toggle in the noti...
2019-06-03 7:31:05 PM
2020-05-09 6:59:06 PM
Jelle86
Regular
18102 Views
69 comments
138 likes
offline
toggle
Won't Fix

18102 Views
69 comments
138 votes

Filtered Liked Songs Not In Queue After Update

I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filter playlists and have the queue update to only play the ...

aarlihn
Gig Goer
I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filt...
2019-11-23 2:50:58 PM
2022-04-30 8:51:52 PM
barryjjohn
Newbie
9051 Views
99 comments
135 likes
Desktop
Playlists
Won't Fix

9051 Views
99 comments
135 votes

[Android] High battery consumption Galaxy S10

Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie My Question or Issue I have been using Spotify for many years now on a lot of different devices including many Android phones. I have been noticing a huge battery dr...

dastinger
Casual Listener
Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie My Question or Issue I have been using Spotify for many years now on a lot of different...
2019-04-02 12:38:06 AM
2022-03-23 6:47:52 PM
Psyclopps
Newbie
28409 Views
74 comments
118 likes
Android
Won't Fix

28409 Views
74 comments
118 votes

[Desktop] Playback issues on Windows 7

Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Sp...

Peter
Spotify Legend
Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure t...
2020-01-08 4:18:10 PM
2020-11-10 1:38:43 PM
MIXXEL
Visitor
21348 Views
87 comments
94 likes
Desktop
Windows
Won't Fix

21348 Views
87 comments
94 votes

[Windows] Desktop app now uses default chrome class name

As of version 1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programming team as in the past the class name was "SpotifyMainWindow". While...

tjhrulz
Casual Listener
As of version 1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programmin...
2018-03-06 9:28:39 PM
2018-04-10 12:54:19 PM
Chris
Spotify
5182 Views
7 comments
88 likes
Desktop
Windows
Won't Fix

5182 Views
7 comments
88 votes

[Desktop] Can no longer jump to a song by using the keyboard

For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an hour ago but all of a sudden it's stopped working.

드레이
Casual Listener
For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an ...
2019-04-23 12:23:51 AM
2021-04-14 4:36:30 PM
1159735944
Newbie
13091 Views
66 comments
68 likes
Won't Fix

13091 Views
66 comments
68 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

drftorres
Casual Listener
Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to sw...
2020-01-17 12:59:27 PM
2022-04-30 3:23:15 AM
cjantz88-us
Newbie
14544 Views
86 comments
56 likes
bluetooth
BMW
Cover Art
stuck
track title
usb
Won't Fix

14544 Views
86 comments
56 votes

Radio not loading more songs when using Spotify Connect

I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom"Normal Music streaming over it works fine but once I try to listen to a...

Pinguin895
Casual Listener
I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom" Normal Music str...
2016-10-09 4:31:45 AM
2020-12-10 9:02:23 AM
Jon-P
Newbie
15384 Views
206 comments
55 likes
Android
Radio
spotify connect
Won't Fix

15384 Views
206 comments
55 votes

Local files not matching with Spotify catalog

PlanPremiumCountryChileDeviceDell Inspiron 14 N4050Operating SystemWindows 10 Pro v1803 My Question or IssueI've been using Spotify for like 5 years, and I've been able to adapt to every change there has been to the matching system. I have a really l...

Arkthur_US
Regular
Plan Premium Country Chile Device Dell Inspiron 14 N4050 Operating System Windows 10 Pro v1803 My Question or Issue I've been using Spotify for like 5 years, and I've been able to ad...
2018-10-13 10:40:28 PM
2022-07-04 12:58:45 PM
Seim
Regular
9251 Views
34 comments
45 likes
local files
matching
Spotify Catalog
Windows 10
Won't Fix

9251 Views
34 comments
45 votes

[LOCAL] Spotify can't play this right now. If you have the file on your computer you can import it

Hello,The local files not playing issue is back. This time it appeared after a Spotify update. Since then I have been desperately looking for a solution, or hiding away in Ubuntu where the issue is not there.No local files will play. It will tell me,...

Twixmonkey
Gig Goer
Hello, The local files not playing issue is back. This time it appeared after a Spotify update. Since then I have been desperately looking for a solution, or hiding away in Ubuntu where the issue ...
2018-10-07 5:55:27 PM
2022-03-29 8:48:09 PM
fixurapp
Newbie
8104 Views
55 comments
27 likes
Won't Fix

8104 Views
55 comments
27 votes

[Wrapped] 'Hmmmm something's not working' error message

Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10 My Question or Issue Tried to use spotify wrapped a few days ago, it worked up until the 6th page, then after refreshing and trying again a few t...

Eggggyyy
Casual Listener
Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10 My Question or Issue Tried to use spotify wrapped a few da...
2019-12-06 7:43:37 PM
2020-02-26 5:33:02 AM
Ljfaith
Visitor
4424 Views
12 comments
26 likes
wrapped
Won't Fix

4424 Views
12 comments
26 votes

[Wrapped] Blank screen when trying to access Wrapped 2019

[screenshot attached by Mod for sake of clarity] Plan Premium Country United States Device iPhone XR Operating System iOS 13.2.3 My Question or Issue No matter what I do I cannot access spotify wrapped. I have tried uninstalling and reinstalling the ...

kateebodnar87
Casual Listener
[screenshot attached by Mod for sake of clarity] Plan Premium Country United States Device iPhone XR Operating System iOS 13.2.3 My Question or I...
2019-12-06 6:42:38 PM
2020-01-17 1:37:58 PM
cjd1426
Casual Listener
7539 Views
19 comments
26 likes
wrapped
Won't Fix

7539 Views
19 comments
26 votes

ASUS ScreenPad Spotify App Missing

PlanPremiumCountryUSA Device(Asus ZenBook Pro (2018))Operating System(Windows 10 Home) My Question or Issue The application is not available to download in the Microsoft Store. ASUS states they are "working" with Microsoft to get the link live. Micro...

NosferatuV10
Casual Listener
Plan Premium Country USA Device (Asus ZenBook Pro (2018)) Operating System (Windows 10 Home) My Question or Issue The application is not available to download in the Micr...
2018-10-19 4:17:34 AM
2018-12-14 2:44:11 PM
Peter
Spotify Legend
11369 Views
22 comments
21 likes
Won't Fix

11369 Views
22 comments
21 votes

[Desktop] Scrolling issue with an individual podcast

Plan: Premium Country: Germany Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6 Spotify Version: 1.1.20.510.g7d28aaaa When i access this podcast site on Desktop https://open.spotify.com/show/2vlKp5dOGb5B8to7ByPNy6?si=D5okYMBmQnWEci...

testuser8
Casual Listener
Plan: Premium Country: Germany Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6 Spotify Version: 1.1.20.510.g7d28aaaa When i access th...
2019-11-23 2:04:51 PM
2020-12-07 12:25:09 PM
Dawie_Kabouter
Casual Listener
1727 Views
9 comments
18 likes
Desktop
Won't Fix

1727 Views
9 comments
18 votes

Why are song titles in japanese

So most of the songs in my playlists have been translated to japanese, though they’re all mostly english and norwegian songs. I was recently hacked, don’t know if that’s why it’s this way, but I can’t seem to get rid of it. It’s not a huge problem, b...

michelleskn
Casual Listener
So most of the songs in my playlists have been translated to japanese, though they’re all mostly english and norwegian songs. I was recently hacked, don’t know if that’s why it’s this way, but I can’...
2018-09-26 3:51:13 PM
2020-06-30 8:55:47 AM
ThaVisk1
Newbie
14362 Views
34 comments
15 likes
Won't Fix

14362 Views
34 comments
15 votes

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