Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 72336 Views
  • 193 comments
  • 422 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 72336 Views
  • 193 comments
  • 422 votes

Friend Feed activity completely missing on Desktop

Hey folks we have a confirmed issue with the Friend Feed not showing. Please know we're looking into this.

  • Spotify
  • Spotify
  • Hey folks we have a confirmed issue with the Friend Feed not showing.    Please know we're looking into this. 
  • Dakede
  • Newbie
  • 21975 Views
  • 127 comments
  • 750 likes
  • Desktop
  • Won't Fix
  • 21975 Views
  • 127 comments
  • 750 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

  • Casual Listener
  •   Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10   My Question or Issue I'm trying to share music through messenger. It says it was se...
  • seaque
  • Newbie
  • 21647 Views
  • 57 comments
  • 156 likes
  • Android
    iOS
    Mobile
  • Won't Fix
  • 21647 Views
  • 57 comments
  • 156 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Mouth_Michaels
  • Music Fan
  • 34764 Views
  • 164 comments
  • 192 likes
  • Android
  • Won't Fix
  • 34764 Views
  • 164 comments
  • 192 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • 1286899863
  • Newbie
  • 71008 Views
  • 169 comments
  • 524 likes
  • Won't Fix
  • 71008 Views
  • 169 comments
  • 524 votes

[Wrapped] Link says I'm not eligible even though I am

I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=ineligible.keep_listening" added to the end of the URL,...

  • Casual Listener
  • I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=inel...
  • DooglesBugles
  • Casual Listener
  • 15776 Views
  • 53 comments
  • 186 likes
  • All Platforms
    Other
  • Won't Fix
  • 15776 Views
  • 53 comments
  • 186 votes

Filtered Liked Songs Not In Queue After Update

I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filter playlists and have the queue update to only play the ...

  • Gig Goer
  • I just updated Spotify for Mac to version 1.1.20.510 and noticed that now when I filter my Liked Songs, the queue no longer updates. In the previous version, it does. You used to be able to filt...
  • barryjjohn
  • Newbie
  • 8803 Views
  • 99 comments
  • 135 likes
  • Desktop
    Playlists
  • Won't Fix
  • 8803 Views
  • 99 comments
  • 135 votes

[Android] Quick tile for offline mode not working

PlanPremiumCountryUK DeviceSony Xperia Z2 CompactOperating SystemAndroid 9 My Question or IssueMy Spotify has recently updated and my offline online toggle in the notification area of my phone no longer works. It will turn itself back online if I ope...

  • Regular
  • Plan Premium Country UK   Device Sony Xperia Z2 Compact Operating System Android 9   My Question or Issue My Spotify has recently updated and my offline online toggle in the noti...
  • Jelle86
  • Regular
  • 17946 Views
  • 69 comments
  • 138 likes
  • offline
    toggle
  • Won't Fix
  • 17946 Views
  • 69 comments
  • 138 votes

[Desktop] Playback issues on Windows 7

Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Sp...

  • Spotify Legend
  • Hey folks,   We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.   First off, could you try reinstalling the app, making sure t...
  • MIXXEL
  • Visitor
  • 21118 Views
  • 87 comments
  • 94 likes
  • Desktop
    Windows
  • Won't Fix
  • 21118 Views
  • 87 comments
  • 94 votes

[Android] High battery consumption Galaxy S10

Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie My Question or Issue I have been using Spotify for many years now on a lot of different devices including many Android phones. I have been noticing a huge battery dr...

  • Casual Listener
  • Plan Premium Country Portugal Device Samsung Galaxy S10 Operating System Android Pie   My Question or Issue I have been using Spotify for many years now on a lot of different...
  • Psyclopps
  • Newbie
  • 27985 Views
  • 74 comments
  • 118 likes
  • Android
  • Won't Fix
  • 27985 Views
  • 74 comments
  • 118 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 14198 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 14198 Views
  • 86 comments
  • 56 votes

[Desktop] Can no longer jump to a song by using the keyboard

For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an hour ago but all of a sudden it's stopped working.

  • Casual Listener
  • For example, if I typed "Kill" in my selected playlist (not using the filter) it would jump to "Kill This Love" but now nothing happens when I type and am forced to use the filter. It was working an ...
  • 1159735944
  • Newbie
  • 12929 Views
  • 66 comments
  • 68 likes
  • Won't Fix
  • 12929 Views
  • 66 comments
  • 68 votes

[Windows] Desktop app now uses default chrome class name

As of version 1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programming team as in the past the class name was "SpotifyMainWindow". While...

  • Casual Listener
  • As of version  1.0.75.483.g7ff4a0dc with the windowing changes that were made the class name was left the default "Chrome_WidgetWin_0". I assume this was an oversight by the programmin...
  • Chris
  • Spotify
  • 5141 Views
  • 7 comments
  • 88 likes
  • Desktop
    Windows
  • Won't Fix
  • 5141 Views
  • 7 comments
  • 88 votes

[Wrapped] 'Hmmmm something's not working' error message

Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10 My Question or Issue Tried to use spotify wrapped a few days ago, it worked up until the 6th page, then after refreshing and trying again a few t...

7f379f7f-9a69-4c6c-b079-5310fd6e6806.png
  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy S6 Active, PC Operating System Android 5.1.1 , Windows 10   My Question or Issue Tried to use spotify wrapped a few da...
  • Ljfaith
  • Visitor
  • 4357 Views
  • 12 comments
  • 26 likes
  • wrapped
  • Won't Fix
  • 4357 Views
  • 12 comments
  • 26 votes

[Wrapped] Blank screen when trying to access Wrapped 2019

[screenshot attached by Mod for sake of clarity] Plan Premium Country United States Device iPhone XR Operating System iOS 13.2.3 My Question or Issue No matter what I do I cannot access spotify wrapped. I have tried uninstalling and reinstalling the ...

79891DB7-ABD6-4ADE-BB75-B06F8F0A4BD2.png
  • Casual Listener
  •   [screenshot attached by Mod for sake of clarity]   Plan Premium Country United States   Device iPhone XR Operating System iOS 13.2.3   My Question or I...
  • cjd1426
  • Casual Listener
  • 7403 Views
  • 19 comments
  • 26 likes
  • wrapped
  • Won't Fix
  • 7403 Views
  • 19 comments
  • 26 votes

Local files not matching with Spotify catalog

PlanPremiumCountryChileDeviceDell Inspiron 14 N4050Operating SystemWindows 10 Pro v1803 My Question or IssueI've been using Spotify for like 5 years, and I've been able to adapt to every change there has been to the matching system. I have a really l...

  • Regular
  • Plan Premium Country Chile Device Dell Inspiron 14 N4050 Operating System Windows 10 Pro v1803   My Question or Issue I've been using Spotify for like 5 years, and I've been able to ad...
  • Seim
  • Regular
  • 9134 Views
  • 34 comments
  • 45 likes
  • local files
    matching
    Spotify Catalog
    Windows 10
  • Won't Fix
  • 9134 Views
  • 34 comments
  • 45 votes

[Desktop] Scrolling issue with an individual podcast

Plan: Premium Country: Germany Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6 Spotify Version: 1.1.20.510.g7d28aaaa When i access this podcast site on Desktop https://open.spotify.com/show/2vlKp5dOGb5B8to7ByPNy6?si=D5okYMBmQnWEci...

  • Casual Listener
  • Plan: Premium Country: Germany   Device MacBook Pro 13inch Early 2015 Operating System macOS 10.14.6   Spotify Version: 1.1.20.510.g7d28aaaa   When i access th...
  • Dawie_Kabouter
  • Casual Listener
  • 1676 Views
  • 9 comments
  • 18 likes
  • Desktop
  • Won't Fix
  • 1676 Views
  • 9 comments
  • 18 votes

Radio not loading more songs when using Spotify Connect

I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom"Normal Music streaming over it works fine but once I try to listen to a...

  • Casual Listener
  • I have a Samsung Galaxy S7 with Android 6 and a Yamaha RX-V481 AV-Receiver which supports Spotify Connect. I am living in Germany and got Spotify Premium from the german "Telekom" Normal Music str...
  • Jon-P
  • Newbie
  • 14985 Views
  • 206 comments
  • 55 likes
  • Android
    Radio
    spotify connect
  • Won't Fix
  • 14985 Views
  • 206 comments
  • 55 votes

[LOCAL] Spotify can't play this right now. If you have the file on your computer you can import it

Hello,The local files not playing issue is back. This time it appeared after a Spotify update. Since then I have been desperately looking for a solution, or hiding away in Ubuntu where the issue is not there.No local files will play. It will tell me,...

  • Gig Goer
  • Hello, The local files not playing issue is back. This time it appeared after a Spotify update. Since then I have been desperately looking for a solution, or hiding away in Ubuntu where the issue ...
  • fixurapp
  • Newbie
  • 7960 Views
  • 55 comments
  • 27 likes
  • Won't Fix
  • 7960 Views
  • 55 comments
  • 27 votes

ASUS ScreenPad Spotify App Missing

PlanPremiumCountryUSA Device(Asus ZenBook Pro (2018))Operating System(Windows 10 Home) My Question or Issue The application is not available to download in the Microsoft Store. ASUS states they are "working" with Microsoft to get the link live. Micro...

  • Casual Listener
  • Plan Premium Country USA  Device (Asus ZenBook Pro (2018)) Operating System (Windows 10 Home)   My Question or Issue  The application is not available to download in the Micr...
  • Peter
  • Spotify Legend
  • 11248 Views
  • 22 comments
  • 21 likes
  • Won't Fix
  • 11248 Views
  • 22 comments
  • 21 votes