Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • WiboP
  • Casual Listener
  • 46929 Views
  • 337 comments
  • 792 likes
  • chromecast
    Connect
  • Not Right Now
  • 46929 Views
  • 337 comments
  • 792 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • misterTTT
  • Newbie
  • 29376 Views
  • 178 comments
  • 754 likes
  • Fixed
  • 29376 Views
  • 178 comments
  • 754 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 52407 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 52407 Views
  • 344 comments
  • 744 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • BrendaM
  • Visitor
  • 44384 Views
  • 56 comments
  • 728 likes
  • Payment
  • Fixed
  • 44384 Views
  • 56 comments
  • 728 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 25737 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 25737 Views
  • 326 comments
  • 705 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • turbobb
  • Casual Listener
  • 78594 Views
  • 629 comments
  • 666 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 78594 Views
  • 629 comments
  • 666 votes

(Playlist) "Liked songs" restarts to first song

PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935   My Question or Issue If I'm listening to, say song #237 in a playlist,...
  • sendnudespls
  • Casual Listener
  • 43673 Views
  • 246 comments
  • 646 likes
  • iOS
  • Fixed
  • 43673 Views
  • 246 comments
  • 646 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • goobs4life
  • Newbie
  • 36872 Views
  • 126 comments
  • 646 likes
  • Not Right Now
  • 36872 Views
  • 126 comments
  • 646 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • lmisteus
  • Newbie
  • 28561 Views
  • 348 comments
  • 636 likes
  • Desktop (Windows)
  • Under investigation
  • 28561 Views
  • 348 comments
  • 636 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 27671 Views
  • 226 comments
  • 630 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 27671 Views
  • 226 comments
  • 630 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 43313 Views
  • 407 comments
  • 622 likes
  • Android
  • Fixed
  • 43313 Views
  • 407 comments
  • 622 votes

Discover Weekly is not updating

Hey everyone, We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then: Make sure that you've listened to music regularly in the past week and not only the Discover Weekly playlist....

  • Spotify Legend
  • Hey everyone,   We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then:   Make sure that you've listened to...
  • Quabescore
  • Music Fan
  • 21662 Views
  • 79 comments
  • 613 likes
  • Discover Weekly
  • Fixed
  • 21662 Views
  • 79 comments
  • 613 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 68193 Views
  • 87 comments
  • 607 likes
  • Not Right Now
  • 68193 Views
  • 87 comments
  • 607 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • WiseOldDuck
  • Newbie
  • 113919 Views
  • 301 comments
  • 584 likes
  • Other
  • Under investigation
  • 113919 Views
  • 301 comments
  • 584 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • falconZ
  • Regular
  • 18362 Views
  • 286 comments
  • 581 likes
  • Desktop
  • Fixed
  • 18362 Views
  • 286 comments
  • 581 votes

Spotify Wrapped 2018 page does not load

I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it please please help me guys or i’ll Faint

  • Casual Listener
  • I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it 😞 please please help me guy...
  • Xenia
  • Moderator
  • 66734 Views
  • 280 comments
  • 581 likes
  • 2018
    wrapped
  • Fixed
  • 66734 Views
  • 280 comments
  • 581 votes

[PS4] Playback Issues

PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

  • Casual Listener
  •   Plan Free Country  United States of America Device Ps4  My Question or Issue  My music continues to pause not allowing me to listen to any song completely I have searche...
  • Anton372020
  • Visitor
  • 34470 Views
  • 160 comments
  • 577 likes
  • PS4
  • Fixed
  • 34470 Views
  • 160 comments
  • 577 votes

[Mobile] Music stops playing when phone screen is locked

Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from sleeping apps. It only happens when it's on speaker.

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S8     My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from ...
  • WatchMeThrone
  • Visitor
  • 32435 Views
  • 165 comments
  • 566 likes
  • Music
  • Fixed
  • 32435 Views
  • 165 comments
  • 566 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 46960 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 46960 Views
  • 204 comments
  • 561 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team...
  • ChemicalBrother
  • Newbie
  • 10724 Views
  • 92 comments
  • 555 likes
  • Desktop
  • Fixed
  • 10724 Views
  • 92 comments
  • 555 votes