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Ongoing Issues

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Forum Posts

Shows offline but my internet connection is good...

So I paid premium for nothing. It shows offline... but my internet connection is strong. I've logged out,logged back in and still nothing. I tried Signing into my Facebook but oh wait it says it can't cuz it's **bleep**in offline. Y'all need to fix t...

  • Casual Listener
  • So I paid premium for nothing. It shows offline... but my internet connection is strong. I've logged out,logged back in and still nothing. I tried Signing into my Facebook but oh wait it says it can'...
  • LordWicked999
  • Casual Listener
  • 217 Views
  • 3 comments
  • 0 likes
  • Closed
  • 217 Views
  • 3 comments
  • 0 votes

Stop Playback After Current Track

I need help. If I am listening to music on the app and I receive a message on my phone and go to check it the app cuts off. Why and how do I fix it.

  • Casual Listener
  • I need help. If I am listening to music on the app and I receive a message on my phone and go to check it the app cuts off. Why and how do I fix it.
  • EthanS1
  • Community Legend
  • 140 Views
  • 2 comments
  • 0 likes
  • Closed
  • 140 Views
  • 2 comments
  • 0 votes

Less than 1000 listens for ALL artists ALL songs

Hi all - for around a month now (maybe longer) EVERY single artist on Spotify has had < 1000 listens (the correct counter does not display) - This ranges from Rage Against the Machine, Imagine Dragons, The Beatles etc)...what is going on? How can thi...

  • Regular
  • Hi all - for around a month now (maybe longer) EVERY single artist on Spotify has had < 1000 listens (the correct counter does not display) - This ranges from Rage Against the Machine, Imagine Dra...
  • Hubo
  • Community Legend
  • 1107 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 1107 Views
  • 2 comments
  • 0 votes

Zip code is wrong(payment)

Zip code premium account failsSubmitted by Theresa9 9 hours agoHey guys. I want to have a premium Account. My big problem is that every time i want to type in my Zip code( for the payment )it says that its wrong. But that cant be. I need help. Thanks...

  • Casual Listener
  • Zip code premium account fails Submitted by Theresa9 9 hours ago Hey guys. I want to have a premium Account. My big problem is that every time i want to type in my Zip code( for the payment )it say...
  • Julian
  • Moderator
  • 137 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Not An Issue
  • 137 Views
  • 2 comments
  • 0 votes

Pionner VSX 924- nom more DLNA...

Hi there, sorry for my english. Since long time now (maybe 2 month) I can't stream music from Spotufy....I had check my spotify account--> Familly ok --> premium ok-->check my audi Video conectivity --> Internet radio done on my VSX--> check connecti...

  • Casual Listener
  • Hi there, sorry for my english. Since long time now (maybe  2 month) I can't stream  music from Spotufy.... I had check my spotify account --> Familly ok --> premium ok -->check...
  • FabianS_Bogota
  • Roadie
  • 210 Views
  • 3 comments
  • 0 likes
  • DLNA
    upnp
  • Closed
  • 210 Views
  • 3 comments
  • 0 votes

Download over cellular data NOT WORKING

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THR NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...

  • Regular
  • I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THR NTH TIME NOW! I've also tried doing a...
  • FabianS_Bogota
  • Roadie
  • 180 Views
  • 2 comments
  • 0 likes
  • Android
  • Closed
  • 180 Views
  • 2 comments
  • 0 votes

Music stops or does not play

I downloaded all my songs. I do not want to use my data so I turn it to offline mode. Some songs will play with 1 second left and stop. When my data is turned off some don't even play.

  • Casual Listener
  • I downloaded all my songs. I do not want to use my data so I turn it to offline mode. Some songs will play with 1 second left and stop. When my data is turned off some don't even play.
  • EthanS1
  • Community Legend
  • 128 Views
  • 3 comments
  • 0 likes
  • iOS
  • Closed
  • 128 Views
  • 3 comments
  • 0 votes

Album Disappeared, replaced by BUY VINYL BUTTON!

The album "YANCEY BOYS" by the artist "Illa J" has suddenly disappeared from Spotify's catalogue. YES, I am a paying customer with a premium account and YES, I have been enjoying it since last summer. Now it is gone and all that remains is the 'buy t...

  • Casual Listener
  • The album "YANCEY BOYS" by the artist "Illa J" has suddenly disappeared from Spotify's catalogue. YES, I am a paying customer with a premium account and YES, I have been enjoying it since last summer...
  • EthanS1
  • Community Legend
  • 116 Views
  • 1 comments
  • 0 likes
  • Closed
  • 116 Views
  • 1 comments
  • 0 votes

APP FUNCTION FAILING - Playlist Reordering Drag/Drop

Trying to drag and drop either a playlist or a song within a playlist is not working. Specifically, when trying to move one song down to the bottom (and one before bottom) of the playlist, it shows the green placement line (where it's supposed to go)...

  • Casual Listener
  • Trying to drag and drop either a playlist or a song within a playlist is not working. Specifically, when trying to move one song down to the bottom (and one before bottom) of the playlist, ...
  • EthanS1
  • Community Legend
  • 135 Views
  • 3 comments
  • 0 likes
  • iOS
    Mac
  • Closed
  • 135 Views
  • 3 comments
  • 0 votes

Radio Calibration with Third-Devices

In this case, is very common see issues when it uses a Third-Device, from not been responsive in controlling on Radios (Thumbs Up/Down). The tracks doesnt dissapear of the Queue with a "Thumb Down" and there is not a palpable improve with "Thumb Up" ...

  • Visitor
  • In this case, is very common see issues when it uses a Third-Device, from not been responsive in controlling on Radios (Thumbs Up/Down). The tracks doesnt dissapear of the Queue with a "Thumb Down" a...
  • EthanS1
  • Community Legend
  • 158 Views
  • 3 comments
  • 0 likes
  • Radio
  • Closed
  • 158 Views
  • 3 comments
  • 0 votes

New layout and no radio

the new spotify doesnt give me access to all my previous radio statios and its a totally different layout how do i get radio back? pic of layout attached

  • Casual Listener
  • the new spotify doesnt give me access to all my previous radio statios and its a totally different layout how do i get radio back? pic of layout attached
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 3 comments
  • 0 likes
  • no radio
  • Not An Issue
  • 169 Views
  • 3 comments
  • 0 votes

Songs greyed out spontaneously on Iphone

Songs are greyed out out of nowhere on my Iphone, only to reappear the next time I load Spotify. This never happens on my PC. This can't possibly be a licensing issue.

  • Casual Listener
  • Songs are greyed out out of nowhere on my Iphone, only to reappear the next time I load Spotify.  This never happens on my PC.  This can't possibly be a licensing issue.
  • FabianS_Bogota
  • Roadie
  • 202 Views
  • 6 comments
  • 0 likes
  • Closed
  • 202 Views
  • 6 comments
  • 0 votes

Broken song?

The song "Hey Mama" by David Guetta Feat. Nicki Minaj, Bebe Rexha etc... stops playing and forwards to next song after 50 seconds, I tried downloading the song many times in 2 different versions, also removing and adding to playlist, but same issue a...

  • Casual Listener
  • The song "Hey Mama" by David Guetta Feat. Nicki Minaj, Bebe Rexha etc... stops playing and forwards to next song after 50 seconds, I tried downloading the song many times in 2 different versions, als...
  • MonicaM_Bogota
  • Roadie
  • 87 Views
  • 3 comments
  • 0 likes
  • Desktop
    iOS
    Web Player
  • Not An Issue
  • 87 Views
  • 3 comments
  • 0 votes

Shuffle algorithm is gone completely bonkers

I have a playlist with 1400+ songs in it, and almost always I listen to it on shuffle. Now the last couple of days the shuffle algorithm has rendered completely useless. On shuffle I can now only listen to about 70-150 of these 1400 songs. The playli...

  • Casual Listener
  • I have a playlist with 1400+ songs in it, and almost always I listen to it on shuffle. Now the last couple of days the shuffle algorithm has rendered completely useless. On shuffle I can now only lis...
  • raegspotify
  • Newbie
  • 341 Views
  • 2 comments
  • 0 likes
  • shuffle issue
  • Closed
  • 341 Views
  • 2 comments
  • 0 votes

Music stops randomly in offline, using Samsung S7

Hey!! I have had my Samsung S7 for about two weeks. And from day one Spotify has randomly stoped playing songs randomly. This is during offline mode. Extremely annoying! The music just stops... Can be at the end of a song or in the middle, or anywher...

  • Casual Listener
  • Hey!!   I have had my Samsung S7 for about two weeks. And from day one Spotify has randomly stoped playing songs randomly. This is during offline mode. Extremely annoying! The music just stops...
  • EthanS1
  • Community Legend
  • 280 Views
  • 6 comments
  • 0 likes
  • Android
  • Closed
  • 280 Views
  • 6 comments
  • 0 votes

Spotify pauses the music randomly

Hello, I have been using Spotify on my HTC 728G for few months.Initial months I didn't have any problem but last 2 months I have a problem with pausing and it makes me crazy.When I'm listening a music it is pausing randomly for example for 1 song 2 t...

  • Casual Listener
  • Hello,   I have been using Spotify on my HTC 728G for few months.Initial months I didn't have any problem but last 2 months I have a problem with pausing and it makes me crazy.When I'm listeni...
  • Aimee_T
  • Roadie
  • 365 Views
  • 11 comments
  • 0 likes
  • Android
    Mobile
    pausing
  • Closed
  • 365 Views
  • 11 comments
  • 0 votes

Lost all playlists after disconnecting from FB

I disconnected my acount from FB and everything on it was wiped clean. I lost all my listened to history and all my play lists.There is no option to recovere playlists from the deleted playlist feature on my account. Help.

  • Casual Listener
  • I disconnected my acount from FB and everything on it was wiped clean. I lost all my listened to history and all my play lists. There is no option to recovere playlists from the deleted playlist fea...
  • EthanS1
  • Community Legend
  • 89 Views
  • 2 comments
  • 0 likes
  • Closed
  • 89 Views
  • 2 comments
  • 0 votes

Family Plan - Cutting out others.

We have family premium membership and only use 4 members slots but two of the family members cut each other's music out when both listening at the same time. Tried to edit and send new invite but won't work. It's doing my head in. I'd appreciate any ...

  • Casual Listener
  • We have family premium membership and only use 4 members slots but two of the family members cut each other's music out when both listening at the same time. Tried to edit and send new invite but won...
  • Julian
  • Moderator
  • 550 Views
  • 2 comments
  • 0 likes
  • Closed
  • 550 Views
  • 2 comments
  • 0 votes

Spotify family : fail to stream to a speaker with one account (OK for others)

Hi all, I subscribed an Family account and i'm facing a strange issue. My wife can easily stream music from her smartphone with her account to our compatible A/V receiver. But in my case, when trying on same devices (same smartphone, same AV receiver...

  • Visitor
  • Hi all,   I subscribed an Family account and i'm facing a strange issue. My wife can easily stream music from her smartphone with her account to our compatible A/V receiver. But in my case, wh...
  • jblacksad
  • Newbie
  • 198 Views
  • 5 comments
  • 0 likes
  • Closed
  • 198 Views
  • 5 comments
  • 0 votes

Spotify Won't Load Up Or Install

I always listen to spotify on my computer and one day i tried loading it up but it said something along the lines of "Spotify isnt responding" and so i uninstalled it completely and tried reinstalling it but its saying it cant because its running. i ...

  • Casual Listener
  • I always listen to spotify on my computer and one day i tried loading it up but it said something along the lines of "Spotify isnt responding" and so i uninstalled it completely and tried reinstallin...
  • EthanS1
  • Community Legend
  • 174 Views
  • 4 comments
  • 0 likes
  • Closed
  • 174 Views
  • 4 comments
  • 0 votes