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Ongoing Issues

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Forum Posts

Unable to opt in for "Process my Facebook data"

So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I dont see any way of saving this setting and when I reloa...

  • Casual Listener
  • So just now I found out that reason for my username being bunch of random numbers, is cause the option of Process my Facebook data was opted out. When I go to the settings to turn it back on, I ...
  • Petya
  • Community Legend
  • 3264 Views
  • 21 comments
  • 8 likes
  • Account
  • Fixed
  • 3264 Views
  • 21 comments
  • 8 votes

[Desktop] Spotify fails to launch with GIMP open

PlanPremium - FamilyCountryUKOperating SystemWindows 10 Pro, all updatesMy Question or IssueHi all,This is an interesting problem I've managed to isolate over multiple months If I have Gimp open, I cannot launch / open Spotify. Seemingly the process ...

  • Regular
  • Plan Premium - Family Country UK Operating System Windows 10 Pro, all updates My Question or Issue Hi all, This is an interesting problem I've managed to isolate over multiple months   ...
  • Elena
  • Moderator
  • 6227 Views
  • 23 comments
  • 8 likes
  • Desktop
  • Fixed
  • 6227 Views
  • 23 comments
  • 8 votes

30 seconds song preview on Facebook not showing up

So, when you share a song from Spotify to Facebook there used to be a way of making the 30 seconds preview appear by using the Debugger Tool. However, since a few weeks, this doesn't work anymore, aparently for everyone, is there a new tool I don't k...

  • Casual Listener
  • So, when you share a song from Spotify to Facebook there used to be a way of making the 30 seconds preview appear by using the Debugger Tool. However, since a few weeks, this doesn't work anymore, ap...
  • Novacrash
  • Newbie
  • 8454 Views
  • 9 comments
  • 8 likes
  • Other
  • Fixed
  • 8454 Views
  • 9 comments
  • 8 votes

Daily Mix/Radio Stations appearing as regular playlist

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3 XLOperating SystemAndroid My Question or IssueMy Daily Mixes are no longer endless since 2 weeks ago. This problem is occuring in both desktop player and on my device. Would appreciate if anyone can adv...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 XL Operating System Android   My Question or Issue My Daily Mixes are no longer endless since 2 weeks ago. This problem is occuring...
  • nychin301
  • Newbie
  • 1730 Views
  • 13 comments
  • 8 likes
  • Fixed
  • 1730 Views
  • 13 comments
  • 8 votes

Issues playing Audiobooks on iOS

Hey there folks! We're seeing reports regarding errors when trying to open some albums containing audio books on iOS devices (iPhone, iPad). This is happening only when trying to open albums, and contents can be played from other sources (for example...

  • Spotify Legend
  • Hey there folks!   We're seeing reports regarding errors when trying to open some albums containing audio books on iOS devices (iPhone, iPad). This is happening only when trying to open...
  • Katerina
  • Spotify Legend
  • 2419 Views
  • 5 comments
  • 8 likes
  • iOS
  • Fixed
  • 2419 Views
  • 5 comments
  • 8 votes

Audiobooks/Albums Show only first 50 tracks

DeviceiPhone X (2017)Operating SystemiOS 12.1.3Spotify Version8.4.90 Account Type:Family Premiumsystem Language:German My Question or Issue Dear Community, I listen to audiobooks on a daily basis. Since today afternoon, any audiobook shows only the f...

  • Regular
  • Device iPhone X (2017) Operating System iOS 12.1.3 Spotify Version 8.4.90  Account Type: Family Premium system Language: German   My Question or Issue   Dear Community,&nb...
  • Peter
  • Spotify Legend
  • 7553 Views
  • 21 comments
  • 8 likes
  • Audiobooks
    Track Numbers
  • Fixed
  • 7553 Views
  • 21 comments
  • 8 votes

spotify keeps crashing on iPhone! :(

PlanfreeCountry united statesDeviceiphone 8+Operating Systemios 11.4.1 My Question or Issue i try opening the app, and it loads for a split second, and then it just crashes. i tried reinstalling the app. it works the first time i open it, but as soon...

  • Casual Listener
  •   Plan free Country  united states Device iphone 8+ Operating System ios 11.4.1   My Question or Issue  i try opening the app, and it loads for a split second, and then...
  • Katerina
  • Spotify Legend
  • 4812 Views
  • 38 comments
  • 8 likes
  • Fixed
  • 4812 Views
  • 38 comments
  • 8 votes

Alexa plays all playlists in shuffle mode

Recently my Alexa always plays playlists in shuffle mode. I have Premium and have set Spotify as default in Alexa App. One the first song plays I can press the two twisted arrows bottom left and it turns off shuffle mode but the next time I request t...

  • Visitor
  • Recently my Alexa always plays playlists in shuffle mode.  I have Premium and have set Spotify as default in Alexa App.   One the first song plays I can press the two twisted arrows ...
  • ZullyB
  • Roadie
  • 2026 Views
  • 10 comments
  • 8 likes
  • Case Closed
  • 2026 Views
  • 10 comments
  • 8 votes

Playlist description won’t save

I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back it’s not there

  • Casual Listener
  • I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back...
  • Alfredo
  • Roadie
  • 399 Views
  • 2 comments
  • 8 likes
  • Desktop
    iOS
    playlist description
  • Case Closed
  • 399 Views
  • 2 comments
  • 8 votes

Spotify Connect wont play on my Pioneer VSX-924.

Can't connect to my VSX-924 receiver, this work perfectly just a couple of days ago. Has there been any new updates on Spotify recently that can have caused this bug? Have tried everything, updating routers, Spotify, receiver.. Nothing works. I can s...

  • Casual Listener
  • Can't connect to my VSX-924 receiver, this work perfectly just a couple of days ago. Has there been any new updates on Spotify recently that can have caused this bug?  Have tried everything, up...
  • Alfredo
  • Roadie
  • 1976 Views
  • 3 comments
  • 8 likes
  • Pioneer AV Receivers
  • Not An Issue
  • 1976 Views
  • 3 comments
  • 8 votes

Improve Shuffle Algorithm

The shuffle algorithm weights songs recently added to a playlist way too much, so when I shuffle my main big playlist I always wind up hearing the same songs over and over again. Also, songs get repeated before the bulk of the playlist is selected. F...

  • Casual Listener
  • The shuffle algorithm weights songs recently added to a playlist way too much, so when I shuffle my main big playlist I always wind up hearing the same songs over and over again. Also, songs get repe...
  • Aichel
  • Roadie
  • 447 Views
  • 2 comments
  • 8 likes
  • Improve Shuffle
  • Not An Issue
  • 447 Views
  • 2 comments
  • 8 votes

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 5201 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 5201 Views
  • 11 comments
  • 8 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

  • Regular
  • So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
  • Erika
  • Roadie
  • 1411 Views
  • 2 comments
  • 8 likes
  • bug
    Windows
  • Case Closed
  • 1411 Views
  • 2 comments
  • 8 votes

3,333 Offline Song Limit? Its 2017... Change this please

3,333 song limit in 2017? This needs to change. All the other threads started at least 3 years ago and nothing has been about it apart from to say there is a limit. Please change this Spotify...

  • Casual Listener
  • 3,333 song limit in 2017? This needs to change.    All the other threads started at least 3 years ago and nothing has been about it apart from to say there is a limit.   Please cha...
  • Hubo
  • Community Legend
  • 195 Views
  • 1 comments
  • 8 likes
  • Android
    Desktop
    iOS
  • Not An Issue
  • 195 Views
  • 1 comments
  • 8 votes

Stuck Offline - Error Code 4 - Linux Desktop

Greetings, My Ubuntu Desktop client has stopped being able to access online for a couple days at least. I've searched similar topics, and I've tried everything on the FAQ: https://support.spotify.com/us/using_spotify/troubleshooting/connection-proble...

spotify_stuck_offline.png
  • Casual Listener
  • Greetings,   My Ubuntu Desktop client has stopped being able to access online for a couple days at least.     I've searched similar topics, and I've tried everything...
  • Maria_B
  • Moderator
  • 5495 Views
  • 6 comments
  • 8 likes
  • Desktop
    Linux
  • Not An Issue
  • 5495 Views
  • 6 comments
  • 8 votes

Frequently Disconnects with Chromecast

I'm a longtime Spotify and Chromecast user and have had no problems (for months...) Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disconnect from my chromecast (and stop playing). The TV display shows...

  • Gig Goer
  • I'm a longtime Spotify and Chromecast user and have had no problems (for months...)   Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disco...
  • Alfredo
  • Roadie
  • 2609 Views
  • 4 comments
  • 8 likes
  • Android
  • Case Closed
  • 2609 Views
  • 4 comments
  • 8 votes

Not playing correctly on Chromecast

Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the previous and upcoming tracks. Updated/restarted/reinsta...

  • Casual Listener
  • Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the prev...
  • smontalvaw
  • Newbie
  • 271 Views
  • 6 comments
  • 8 likes
  • New issue report
  • Case Closed
  • 271 Views
  • 6 comments
  • 8 votes

Chromecast Controller Issues

I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently.I can find and connect to the Chromecast without issue and it will load the correct playlist...

  • Casual Listener
  • I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently. I can find and connect to the Chromecas...
  • Alfredo
  • Roadie
  • 379 Views
  • 5 comments
  • 8 likes
  • Case Closed
  • 379 Views
  • 5 comments
  • 8 votes

Spotify Update breaks Ford SYNC Applink

I've been having issues with Spotify in my Fiesta ST for a few weeks with it not connecting to the Spotify app every time I get in requiring me to search for new apps. Issue is exactly as several posters describe below... Samsung Galaxy S6Android 7.0...

  • Regular
  • I've been having issues with Spotify in my Fiesta ST for a few weeks with it not connecting to the Spotify app every time I get in requiring me to search for new apps. Issue is exactly as several pos...
  • Jack
  • Roadie
  • 5222 Views
  • 26 comments
  • 8 likes
  • Android
    Applink
    Ford
    smartdevicelink
  • Case Closed
  • 5222 Views
  • 26 comments
  • 8 votes

Android Wear - Connection failed error

Me and my friend have different smartwatches. He has 2 smartwatches, one is a LG Watch Urbane (with android wear 1.5 OS) and the other one is a huawei (with android wear 2.0 OS). Mine is a LG Watch Urbane 2nd edition LTE (with android wear 1.5 OS). I...

  • Regular
  • Me and my friend have different smartwatches. He has 2 smartwatches, one is a LG Watch Urbane (with android wear 1.5 OS) and the other one is a huawei (with android wear 2.0 OS). Mine ...
  • witiuszkowiec
  • Casual Listener
  • 6291 Views
  • 35 comments
  • 8 likes
  • Fixed
  • 6291 Views
  • 35 comments
  • 8 votes