Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Multiple Advertisements Playing Consecutively

Thread: 1200881 Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.

  • Community Legend
  • Thread: 1200881   Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.  ...
  • jean3601
  • Community Legend
  • 564 Views
  • 4 comments
  • 0 likes
  • Advertisements
    Android
    iOS
    Mobile
  • Closed
  • 564 Views
  • 4 comments
  • 0 votes

Users spammed with "New Playlist 5" emails

Thread: 1168124 Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.

  • Community Legend
  • Thread: 1168124   Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.  
  • Pete
  • Roadie
  • 406 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Fixed
  • 406 Views
  • 2 comments
  • 0 votes

Desktop scrolls too fast on windows

Thread: 1040323 Description: When scrolling using the scroll wheel, Desktop scrolls faster than other applications.

  • Spotify
  • Spotify
  • Thread: 1040323   Description:  When scrolling using the scroll wheel, Desktop scrolls faster than other applications.
  • meahtenoha
  • Spotify
  • 2559 Views
  • 11 comments
  • 0 likes
  • Desktop
  • Fixed
  • 2559 Views
  • 11 comments
  • 0 votes

"Payment failed" message paying with PayPal

Thread: 1168043 Description: Some users are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us. This can be sorted out by our team, please just head over to our contact form w...

  • Spotify
  • Spotify
  • Thread: 1168043   Description: Some u sers are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us.   ...
  • Pete
  • Roadie
  • 550 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 550 Views
  • 2 comments
  • 0 votes

[iOS] "An error occurred. Please try again" message

Thread: 737199 Description: Users are getting the error message ""An error occured. Please try again" on iOS but playback is working just fine. Info needed: If you're experiencing this issue please post the following details Your device Version of Sp...

  • Spotify
  • Spotify
  • Thread: 737199   Description: Users are getting the error message " "An error occured. Please try again" on iOS but playback is working just fine.    Info needed:...
  • user-removed
  • Not applicable
  • 2661 Views
  • 15 comments
  • 0 likes
  • iOS
  • Fixed
  • 2661 Views
  • 15 comments
  • 0 votes

Recently played artists not updating

Thread: 1168441 Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles.

  • Spotify
  • Spotify
  • Thread: 1168441   Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles. 
  • meahtenoha
  • Spotify
  • 1760 Views
  • 14 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1760 Views
  • 14 comments
  • 0 votes

[iOS 3.5.0.] Grey Bars in Your Music

Thread: 1170585Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in some cases. To reproduce: Go to Your Music > Songs Sort by song tit...

grey.png
  • Spotify
  • Spotify
  • Thread: 1170585 Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in so...
  • Rorey
  • Spotify
  • 857 Views
  • 4 comments
  • 0 likes
  • iOS
    Mobile
  • Fixed
  • 857 Views
  • 4 comments
  • 0 votes

[Android] Low volume levels

Description: Volume levels lower than normal starting with the 3.0.0.1118 update. Users have tested the following: To reproduce: Tried using Equalizer Set Quality to Extreme Quality Tried changing equalizer settings Played the same track on max Quali...

  • Spotify
  • Spotify
  • Description : Volume levels lower than normal starting with the  3.0.0.1118  update.    Users have tested the following: To reproduce:   Tried using ...
  • meahtenoha
  • Spotify
  • 825 Views
  • 4 comments
  • 0 likes
  • Android
  • Fixed
  • 825 Views
  • 4 comments
  • 0 votes

Gift cards starting with INC aren't redeeming

Thread: 1161106 Description: Gift cards starting with INC aren't redeeming on the Spotify.com website. Additional information: We are currently investigating this for users. For now please send us an email via the contact form with a picture of the b...

  • Spotify
  • Spotify
  • Thread : 1161106   Description: Gift cards starting with INC aren't redeeming on the Spotify.com website.   Additional information: We are currently investigating this f...
  • zschehr06
  • Casual Listener
  • 2084 Views
  • 10 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 2084 Views
  • 10 comments
  • 0 votes

Re: Sharing a song (my friend's name is not X)

Hi there and welcome to the community, Thanks for reporting. I can reproduce that on my end too. Don't worry, it's just a cosmetic issue. When you press Send, then the track will be send to your friend without any issues. @Daniel can move this one to...

  • Community Legend
  • Hi there and welcome to the community,   Thanks for reporting. I can reproduce that on my end too.  Don't worry, it's just a cosmetic issue. When you press Send, then the track will b...
  • Antonio1943
  • Newbie
  • 971 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 971 Views
  • 9 comments
  • 0 votes

Trouble signing up for US Student discount

Thread: 980290 Description: Users trying to sign up for the Premium student discount are seeing the error message "Oops! Something went wrong, please try again." Additional information: This is currenty under investigation. For now please get in touc...

  • Spotify
  • Spotify
  • Thread: 980290   Description: Users trying to sign up for the Premium student discount are seeing the error message  " Oops! Something went wrong, please try again."   ...
  • cesarfcl
  • Newbie
  • 8818 Views
  • 35 comments
  • 0 likes
  • Desktop
  • Fixed
  • 8818 Views
  • 35 comments
  • 0 votes

1.0.1... Desktop client showing wrong album

Spotify Premium Version1.0.1.1058.g723c871a Windows 7 Desktop, Ethernet connection to 18meg broadband. The (Beta?) Client is behaving badly for me - mostly it's problems that are impossible to recreate such as selecting a track for playback but getti...

Screenshot 2015-02-27 17.45.17.png
  • Roadie
  • Spotify Premium Version1.0.1.1058.g723c871a Windows 7 Desktop, Ethernet connection to 18meg broadband.   The (Beta?) Client is behaving badly for me - mostly it's problems that are impossi...
  • unhillbilly
  • Newbie
  • 1608 Views
  • 18 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1608 Views
  • 18 comments
  • 0 votes

Client hangs

More often than not, the client hangs, especially when changing song. Client will hang for quite a while with balloon indicating that it doesn't respond. Fix!

  • Roadie
  • More often than not, the client hangs, especially when changing song.   Client will hang for quite a while with balloon indicating that it doesn't respond.   Fix!
  • Jim
  • Spotify Legend
  • 1335 Views
  • 7 comments
  • 0 likes
  • Mac
  • Closed
  • 1335 Views
  • 7 comments
  • 0 votes