Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My phone is a Huawei Honor i7. Android version 6.0.1, Spotify version
184.108.40.2060 armV7. If Spotify is shut down when the program has been set
to "Offline", you will never be able to start the app again. When you
start it you will be asked to log in, ...
Plan Premium Country Philippines Device Huawei P30 Operating System
Android Pie (9) I'm trying to open the 2019 Wrapped on Spotify app but
it does not open. Is that issue has something to do with the app or my
phone? Thank you.
Hey folks! We're getting reports from both Android and iOS users about
the app stopping audio playback. This usually occurs after successfully
playing 1-3 tracks without issues. We wanted to let you know that this
is being investigated and we'll keep...
Hi. For the past few days, I've been completely unable to use spotify on
mobile data. I have the allowance to do so but all the tracks are grayed
out and I get a "no internet connection" error at the bottom. It works
perfectly fine on WiFi. I have tr...
I am using spotify windows app and it got update today. Version is
220.127.116.11.g1e3a05e7 I turned off "show desktop overlay when using media
keys". However, it shows the overlay when I turn off and then on the
app. When I check the settings it shows t...
Hey folks, We've received reports that Premium + Hulu subscriptions are
getting automatically canceled after updating payment details. The right
folks are aware of this and are currently looking into it. If you’re
experiencing this issue, make sure t...
According to Spotify this issue has been fixed in the 1.0.42 version so
the case has been closed. Personally I have no more issues with this
anymore on any computer. Thanks everyone for ...
********************************************************** EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues wi...
Plan Premium Country Singapore Device Windows Desktop (custom build)
Operating System Windows 10 My Question or Issue I was playing music on
my Spotify Desktop app when it suddenly cut out by itself. I tried
playing back the same playlist, but it jus...
PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating
SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or
IssueHello, I have noticed a little issue regarding playlists. Until the
last version, if you were playing a playl...
My Question or IssueSince five days back, my recently played artists as
seen on my profile are not updating properly. Before, it was
instantaneous, now maybe 7-8 hours delay. Sometimes my library updates,
but not the artists shown in my profile. Same...
My Question or Issue Since five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library u...
PlanPremiumCountryNZ DeviceHuawei P9 LiteOperating SystemAndroid My
Question or IssueI am a premium user and I have been for a long time.
Recently i've been having some issues with downloading music/podcasts to
listen to offline.It isn't letting me. ...
Hey! Following the conversation in this thread, it looks like there's
been some recent reports of the below issue on Chromecast: Spotify on
Chromecast pausing "...when casting music stops, then starts, stops,
start etc. Tried factory reset, we stream...
Hey folks! We've received some reports that the Spotify page isn't
working and users are getting an error message when they try to open it.
The app is having this issue as well. This is currently being
investigated by the teams in charge.
Plan Premium Country US Device Moto X4 Operating System Android Pie My
Question or Issue This happened with my last phone, Samsung S7 running
Oreo (or whatever the most recent OS is) but it was fixed when I got the
Moto X4. I like to keep a lot of so...
Plan Free Country United States Device Macbook Pro Mid 2014) Operating
System Mac OS Catalina 10.15 My Question or Issue I just finished
installing Mac OS Catalina, and each time I try to open Spotify, the
icon jumps like normal as if it’s about to o...
Plan Premium Country IE Operating System Windows 10 My Question or Issue
In the last update that I'm aware of, the icon for removing a song from
a Radio changed. This was no issue but rather that clicking the new
button that is now called "Hide this ...
We've received reports that when liking song from the mobile app, it
won't appear in the Liked Songs on the desktop app and vice versa
(liking a song from the desktop app doesn't add it to the liked songs on
the mobile app). This is being investigate...
Hey folks, We have received reports that since a recent update, it's not
possible to drag tracks upwards in a playlist on the desktop app if you
want to manually rearrange them. When reaching the edge of the current
view, the playlist does not scroll...