Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 33759 Views
  • 283 comments
  • 396 likes
  • iOS
  • Fixed
  • 33759 Views
  • 283 comments
  • 396 votes

[Android] Troubles opening the 2019 Wrapped banner in the app

Plan Premium Country Philippines Device Huawei P30 Operating System Android Pie (9) I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you.

  • Casual Listener
  • Plan Premium Country Philippines  Device Huawei P30 Operating System Android Pie (9)   I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that iss...
  • joaosimoes
  • Visitor
  • 22215 Views
  • 48 comments
  • 379 likes
  • Android
  • Fixed
  • 22215 Views
  • 48 comments
  • 379 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 150830 Views
  • 222 comments
  • 361 likes
  • Mobile
  • Case Closed
  • 150830 Views
  • 222 comments
  • 361 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 12735 Views
  • 43 comments
  • 357 likes
  • Subscription
  • Fixed
  • 12735 Views
  • 43 comments
  • 357 votes

Desktop Overlay Problem for Windows App

I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7 I turned off "show desktop overlay when using media keys". However, it shows the overlay when I turn off and then on the app. When I check the settings it shows t...

  • Regular
  • I am using spotify windows app and it got update today. Version is 1.0.93.244.g1e3a05e7   I turned off "show desktop overlay when using media keys". However, it shows the overlay when I t...
  • Docnfoid
  • Casual Listener
  • 17204 Views
  • 107 comments
  • 352 likes
  • Windows
  • Fixed
  • 17204 Views
  • 107 comments
  • 352 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • IlIIlIIlllIlIIllI
  • Newbie
  • 41199 Views
  • 264 comments
  • 339 likes
  • Android
  • Not Right Now
  • 41199 Views
  • 264 comments
  • 339 votes

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when it ...
  • Xenia
  • Moderator
  • 35126 Views
  • 157 comments
  • 333 likes
  • Desktop
    Windows
  • Fixed
  • 35126 Views
  • 157 comments
  • 333 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 27032 Views
  • 174 comments
  • 328 likes
  • Desktop
  • Not Right Now
  • 27032 Views
  • 174 comments
  • 328 votes

[Desktop] Clicking on album art highlights wrong song in sorted playlists

PlanPremiumCountrySpainDevicePC (Windows/MacBook Pro mid-2012)Operating SystemWindows 10 Enterprise, macOS Mojave 10.4.4 My Question or IssueHello, I have noticed a little issue regarding playlists. Until the last version, if you were playing a playl...

Imagen 1.png Imagen 2.png Imagen 3.png Imagen 4.png
  • Composer
  • Plan Premium Country Spain Device PC (Windows/MacBook Pro mid-2012) Operating System Windows 10 Enterprise, macOS Mojave 10.4.4   My Question or Issue Hello,   I have noticed a ...
  • jwmann
  • Newbie
  • 37362 Views
  • 342 comments
  • 326 likes
  • Desktop
    Mac
    Windows
  • Not Right Now
  • 37362 Views
  • 342 comments
  • 326 votes

Recently played artist not updating

My Question or IssueSince five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library updates, but not the artists shown in my profile. Same...

  • Casual Listener
  • My Question or Issue Since five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library u...
  • Xenia
  • Moderator
  • 36396 Views
  • 258 comments
  • 319 likes
  • Premium
  • Fixed
  • 36396 Views
  • 258 comments
  • 319 votes

[Mobile] "You've discovered a Premium feature" pop up while on Premium

PlanPremiumCountryNZ DeviceHuawei P9 LiteOperating SystemAndroid My Question or IssueI am a premium user and I have been for a long time. Recently i've been having some issues with downloading music/podcasts to listen to offline.It isn't letting me. ...

  • Casual Listener
  • Plan Premium Country NZ   Device Huawei P9 Lite Operating System Android   My Question or Issue I am a premium user and I have been for a long time. Recently i've been having som...
  • vertigo165
  • Visitor
  • 27505 Views
  • 111 comments
  • 316 likes
  • Fixed
  • 27505 Views
  • 111 comments
  • 316 votes

Spotify Pausing On Chromecast Issues

Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast: Spotify on Chromecast pausing "...when casting music stops, then starts, stops, start etc. Tried factory reset, we stream...

  • Visitor
  • Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast:   Spotify on Chromecast pausing   "...when ...
  • Chris
  • Spotify
  • 36997 Views
  • 104 comments
  • 315 likes
  • Fixed
  • 36997 Views
  • 104 comments
  • 315 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 31679 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 31679 Views
  • 51 comments
  • 307 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 19109 Views
  • 113 comments
  • 306 likes
  • Your Library
  • Fixed
  • 19109 Views
  • 113 comments
  • 306 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 23983 Views
  • 167 comments
  • 306 likes
  • Radio
  • Fixed
  • 23983 Views
  • 167 comments
  • 306 votes

[Mac] Spotify not working after updating to macOS Catalina

Plan Free Country United States Device Macbook Pro Mid 2014) Operating System Mac OS Catalina 10.15 My Question or Issue I just finished installing Mac OS Catalina, and each time I try to open Spotify, the icon jumps like normal as if it’s about to o...

  • Casual Listener
  • Plan Free Country United States Device Macbook Pro Mid 2014) Operating System Mac OS Catalina 10.15   My Question or Issue I just finished installing Mac OS Catalina, and eac...
  • Peter
  • Spotify Legend
  • 38420 Views
  • 77 comments
  • 305 likes
  • Desktop
  • Fixed
  • 38420 Views
  • 77 comments
  • 305 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 168638 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 168638 Views
  • 37 comments
  • 296 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   ...
  • Alex
  • Spotify Legend
  • 19350 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 19350 Views
  • 135 comments
  • 295 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 32775 Views
  • 181 comments
  • 295 likes
  • Other
  • Not Right Now
  • 32775 Views
  • 181 comments
  • 295 votes

Album art not appearing on Discord

Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10 My Question or Issue I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has b...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M21 Operating System Android 10   My Question or Issue I have all the proper settings enabled, earlier I had problems with the s...
  • Mario
  • Spotify Legend
  • 31465 Views
  • 68 comments
  • 290 likes
  • album art
    Broadcast
    Discord
    Status
  • Fixed
  • 31465 Views
  • 68 comments
  • 290 votes