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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

Not applicable

7228 Views

39 comments

5 likes

Other
Not An Issue
  • 7228 Views
  • 39 comments
  • 5 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

12008 Views

30 comments

4 likes

Desktop
Fixed
  • 12008 Views
  • 30 comments
  • 4 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

orazio98

Newbie

2119 Views

10 comments

2 likes

Other
Fixed
  • 2119 Views
  • 10 comments
  • 2 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

4773 Views

45 comments

2 likes

Other
Your Library
Fixed
  • 4773 Views
  • 45 comments
  • 2 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

Regular

I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...

villanese

Newbie

21077 Views

62 comments

1 likes

Won't Fix
  • 21077 Views
  • 62 comments
  • 1 votes

Downtime 6th Nov: Issues updating Family plan address

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Moderator

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

61 Views

2 comments

0 likes

Premium family
Fixed
  • 61 Views
  • 2 comments
  • 0 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

197 Views

3 comments

0 likes

Other
Fixed
  • 197 Views
  • 3 comments
  • 0 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

jsjs13

Newbie

3920 Views

13 comments

0 likes

Other
Fixed
  • 3920 Views
  • 13 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

1888 Views

2 comments

0 likes

Other
Fixed
  • 1888 Views
  • 2 comments
  • 0 votes

Autoplay not working across devices

Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Moderator

Moderator

Hi folks,   We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Dessi

Moderator

2867 Views

7 comments

0 likes

Android
Desktop
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Fixed
  • 2867 Views
  • 7 comments
  • 0 votes

Customer unable to add more seats to their Family plan

Hey folks! It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all. This is being looked into & we'll keep you posted

Moderator

Moderator

Hey folks!   It's come to our attention that, for some of you the option to purchase additional Family plan slots is greyed out, and in some instances, it doesn’t appear at all.  Thi...

Vasil

Moderator

2934 Views

5 comments

0 likes

Accounts
Fixed
  • 2934 Views
  • 5 comments
  • 0 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Moderator

Moderator

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Maria

Moderator

2724 Views

2 comments

0 likes

Other
Fixed
  • 2724 Views
  • 2 comments
  • 0 votes