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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 2...
  • Lô
  • Newbie
  • 13461 Views
  • 142 comments
  • 24 likes
  • Desktop (Mac)
  • Fixed
  • 13461 Views
  • 142 comments
  • 24 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • bulaayc
  • Visitor
  • 3606 Views
  • 18 comments
  • 22 likes
  • Accounts
    Premium family
  • Fixed
  • 3606 Views
  • 18 comments
  • 22 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • MihailY
  • Moderator
  • 2809 Views
  • 19 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2809 Views
  • 19 comments
  • 22 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Wolvishcub
  • Newbie
  • 4755 Views
  • 36 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 4755 Views
  • 36 comments
  • 22 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

  • Spotify Star
  • Spotify Star
  • We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
  • Luan
  • Spotify Star
  • 5624 Views
  • 81 comments
  • 21 likes
  • Spotify for Developers
  • Fixed
  • 5624 Views
  • 81 comments
  • 21 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 5002 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 5002 Views
  • 25 comments
  • 19 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 2801 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 2801 Views
  • 18 comments
  • 17 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 1993 Views
  • 29 comments
  • 15 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 1993 Views
  • 29 comments
  • 15 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 2035 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 2035 Views
  • 14 comments
  • 15 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • cheddad
  • Newbie
  • 8281 Views
  • 15 comments
  • 14 likes
  • Accounts
  • Fixed
  • 8281 Views
  • 15 comments
  • 14 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 2649 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 2649 Views
  • 33 comments
  • 13 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 41695 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 41695 Views
  • 28 comments
  • 13 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • Yordan
  • Moderator
  • 1995 Views
  • 14 comments
  • 11 likes
  • Android
  • Not Right Now
  • 1995 Views
  • 14 comments
  • 11 votes

Downtime September 26th: Users who paid for Premium not getting Premium features.

We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family, etc. We're aware of this and it's being looked int...

  • Moderator
  • Moderator
  • We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family,...
  • AlejaR
  • Moderator
  • 1516 Views
  • 8 comments
  • 10 likes
  • Premium
  • Fixed
  • 1516 Views
  • 8 comments
  • 10 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 3720 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 3720 Views
  • 34 comments
  • 9 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 23248 Views
  • 12 comments
  • 9 likes
  • Other
  • Fixed
  • 23248 Views
  • 12 comments
  • 9 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 10919 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10919 Views
  • 8 comments
  • 9 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 972 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 972 Views
  • 12 comments
  • 8 votes

Downtime July 31st 2024: Issues with different self-serve links

We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page.

  • Moderator
  • Moderator
  • We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page. 
  • kmccauley
  • Newbie
  • 1339 Views
  • 9 comments
  • 7 likes
  • Other
  • Fixed
  • 1339 Views
  • 9 comments
  • 7 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Yordan
  • Moderator
  • 1349 Views
  • 18 comments
  • 7 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1349 Views
  • 18 comments
  • 7 votes