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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

Moderator

Moderator

Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂

Maxim

Spotify Star

3233 Views

14 comments

15 likes

Other
Fixed
  • 3233 Views
  • 14 comments
  • 15 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

Casual Listener

Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...

sharenjoy

Music Fan

45887 Views

28 comments

15 likes

Not Right Now
  • 45887 Views
  • 28 comments
  • 15 votes

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

stupid-possum

Newbie

1706 Views

17 comments

14 likes

Android
Under investigation
  • 1706 Views
  • 17 comments
  • 14 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

Moderator

Moderator

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

cheddad

Newbie

9940 Views

15 comments

14 likes

Accounts
Fixed
  • 9940 Views
  • 15 comments
  • 14 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Moderator

Moderator

Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Joan

Moderator

12038 Views

21 comments

13 likes

Other
Your Library
Fixed
  • 12038 Views
  • 21 comments
  • 13 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

Moderator

Moderator

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...

aritus_77

Newbie

5466 Views

33 comments

13 likes

Desktop
Mobile
Fixed
  • 5466 Views
  • 33 comments
  • 13 votes

Error message when using Jam

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.

Moderator

Moderator

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.

aamwgm

Regular

39473 Views

12 comments

12 likes

Other
Fixed
  • 39473 Views
  • 12 comments
  • 12 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

OliverParmaline

Newbie

9125 Views

135 comments

10 likes

Other
Fixed
  • 9125 Views
  • 135 comments
  • 10 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

5302 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 5302 Views
  • 24 comments
  • 10 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

Moderator

Moderator

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...

Ivelina

Moderator

14495 Views

16 comments

9 likes

Accounts
Fixed
  • 14495 Views
  • 16 comments
  • 9 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

Moderator

Moderator

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....

Maria

Moderator

11510 Views

57 comments

9 likes

Other
Fixed
  • 11510 Views
  • 57 comments
  • 9 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Moderator

Moderator

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Yordan

Moderator

20819 Views

34 comments

9 likes

iOS
Fixed
  • 20819 Views
  • 34 comments
  • 9 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

Moderator

Moderator

Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...

freedomsprogress

Newbie

19502 Views

47 comments

9 likes

Desktop
Fixed
  • 19502 Views
  • 47 comments
  • 9 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1714 Views

12 comments

8 likes

iOS
Fixed
  • 1714 Views
  • 12 comments
  • 8 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2477 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2477 Views
  • 18 comments
  • 7 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

3087 Views

10 comments

6 likes

Accounts
Fixed
  • 3087 Views
  • 10 comments
  • 6 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

Moderator

Moderator

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...

Poppyto

Casual Listener

7467 Views

86 comments

6 likes

Mobile
Not Right Now
  • 7467 Views
  • 86 comments
  • 6 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

Moderator

Moderator

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 

madamporkchop

Newbie

4147 Views

31 comments

5 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Your Library
Fixed
  • 4147 Views
  • 31 comments
  • 5 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

Not applicable

6480 Views

39 comments

5 likes

Other
Not An Issue
  • 6480 Views
  • 39 comments
  • 5 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

2429 Views

30 comments

4 likes

Desktop
Fixed
  • 2429 Views
  • 30 comments
  • 4 votes