Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Inexplicable interruption using Chromecast

I just started using Chromecast a couple of weeks ago. I have the first generation unit (not Ultra, not Audio). I do mostly use it to cast Spotify, Pandora, Google Music and iHeart Radio. Everything has worked great until today. Just today, when I ca...

  • Music Fan
  • I just started using Chromecast a couple of weeks ago. I have the first generation unit (not Ultra, not Audio). I do mostly use it to cast Spotify, Pandora, Google Music and iHeart Radio.   Ev...
  • amalma
  • Regular
  • 235 Views
  • 3 comments
  • 1 likes
  • chromecast
  • Closed
  • 235 Views
  • 3 comments
  • 1 votes

Playing Music on my pc

I can't get some music to play, some songs will only play for a few seconds and then stop, this is only with some random songs and the time at which it stops fluctuates, this is absolutely annoying please do what you can to fix this so that I can get...

  • Casual Listener
  • I can't get some music to play, some songs will only play for a few seconds and then stop, this is only with some random songs and the time at which it stops fluctuates,  this is absolutely anno...
  • SergioDavid
  • Roadie
  • 78 Views
  • 2 comments
  • 1 likes
  • Closed
  • 78 Views
  • 2 comments
  • 1 votes

Spotfiy cutting out after ~ 9 seconds

Happening on webplayer on Chrome OS and Android 7.1.1 Happening sporadically, sometimes a song will play sometimes it cuts out and hangs, always at around 9 seconds. Have cleared cache on phone and chromebook. Turned off and on again and still the sa...

  • Casual Listener
  • Happening on webplayer on Chrome OS and Android 7.1.1   Happening sporadically, sometimes a song will play sometimes it cuts out and hangs, always at around 9 seconds. Have cleared cache on ph...
  • SergioDavid
  • Roadie
  • 133 Views
  • 3 comments
  • 1 likes
  • Android
    Web Player
  • Closed
  • 133 Views
  • 3 comments
  • 1 votes

[Social][Messenger][Android] Send button to 'My Day' missing

Hi,The Send button that can share album/songs in Messenger's My Day is missing. I always use that feature almost everyday. The last time I saw that send button is yesterday. And I dont remember updating my Spotify app since I use that feature. Althou...

  • Music Fan
  • Hi, The Send button that can share album/songs in Messenger's My Day is missing. I always use that feature almost everyday. The last time I saw that send button is yesterday. And I dont remember upd...
  • JuanCamilo
  • Roadie
  • 1138 Views
  • 4 comments
  • 1 likes
  • Android
  • Closed
  • 1138 Views
  • 4 comments
  • 1 votes

Country Restrictions

I really don't understand why are there restrictions, I'm paying my Premium account and I hate that one of my favorite bands have a Album restrictedYoung Guns Ones and Zeros in MEXWhat is worse is that this album was on my playlist! I don't like that...

  • Regular
  • I really don't understand why are there restrictions, I'm paying my Premium account and I hate that one of my favorite bands have a Album restricted Young Guns Ones and Zeros in MEX What is wor...
  • Hubo
  • Community Legend
  • 666 Views
  • 1 comments
  • 1 likes
  • Music disappearing
  • Not An Issue
  • 666 Views
  • 1 comments
  • 1 votes

No rearrange tracks on Android?

Yes, I know there are articles/reports/quetions on this already but I'm so freaking po'd and shocked that it doen't exist I'm adding to the fray. Since it's a feature missing from the premium subscription for android users, how about a lower cost for...

  • Casual Listener
  • Yes, I know there are articles/reports/quetions on this already but I'm so freaking po'd and shocked that it doen't exist I'm adding to the fray. Since it's a feature missing from the premium subscri...
  • Hubo
  • Community Legend
  • 43 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 43 Views
  • 1 comments
  • 1 votes

Playlist Embed allows max 200 songs

Hi, when I create a playlist and then embed it on my website, it shows only 200 songs. Actually my playlist consisted of 417 songs, so I tried to reduce it to 300 and then 217 ant the result was always the same, only 200 songs available in the embedd...

  • Casual Listener
  • Hi, when I create a playlist and then embed it on my website, it shows only 200 songs. Actually my playlist consisted of 417 songs, so I tried to reduce it to 300 and then 217 ant the result was alwa...
  • Hubo
  • Community Legend
  • 774 Views
  • 1 comments
  • 1 likes
  • Not An Issue
  • 774 Views
  • 1 comments
  • 1 votes

Playlist caching issue

It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of the app is required for the playlist to get updated....

  • Casual Listener
  • It seems that the caching scheme used does not properly recognize when the playlist is updated (particularly for automatically generated and updated playlists like Discover Weekly) and a restart of t...
  • mkrep
  • Regular
  • 417 Views
  • 5 comments
  • 1 likes
  • Desktop
    iOS
    Mac
  • Not An Issue
  • 417 Views
  • 5 comments
  • 1 votes

Spotify library doesn't show up on Smart TV

So I have Spotify Premium and I downloaded the app for my smart TV (Sharp). When I log in, it only gives me 4 options — search, what's new, top tracks, and account (but account only allows me to log out, not see any of my playlists or songs). Is this...

  • Casual Listener
  • So I have Spotify Premium and I downloaded the app for my smart TV (Sharp). When I log in, it only gives me 4 options — search, what's new, top tracks, and account (but account only allows me to log ...
  • Alfredo
  • Roadie
  • 628 Views
  • 2 comments
  • 1 likes
  • Closed
  • 628 Views
  • 2 comments
  • 1 votes

How to reorder Main List of all Playlists

How can I drag my Main playlists into a different order in the left Main column where they are all listed. I used to be able to reorder them depending on which one I was working on (for example, Joni Mitchell) and then pull it down further in the lis...

  • Casual Listener
  • How can I drag my Main playlists into a different order in the left Main column where they are all listed.  I used to be able to reorder them depending on which one I was working on (for example...
  • Alfredo
  • Roadie
  • 225 Views
  • 5 comments
  • 1 likes
  • Closed
  • 225 Views
  • 5 comments
  • 1 votes

Podcast Rewind on Widget forwards audio rather than rewinding

When playing a podcast, the widget that displays on the Lockscreen and dropdown menu has an icon for both rewinding and forwarding playback by 15 seconds.Expected behavior for rewind button would be to press the button and playback would be 15 second...

  • Casual Listener
  • When playing a podcast, the widget that displays on the Lockscreen and dropdown menu has an icon for both rewinding and forwarding playback by 15 seconds. Expected behavior for rewind button would...
  • Jack
  • Roadie
  • 1364 Views
  • 12 comments
  • 1 likes
  • Android
    bug
    rewind
    Widget
  • Fixed
  • 1364 Views
  • 12 comments
  • 1 votes

Sharing spotify links went bad

Hi.When i shared a spotify link through WhatsApp it used to render the song's title and an image, but from some days ago it is not doing that. May be you changed the format. Please take a look. I'm an Android user.

  • Casual Listener
  • Hi. When i shared a spotify link through WhatsApp it used to render the song's title and an image, but from some days ago it is not doing that. May be you changed the format. Please take a look. I'm...
  • Leo
  • Spotify
  • 97 Views
  • 2 comments
  • 1 likes
  • Closed
  • 97 Views
  • 2 comments
  • 1 votes

Chromecast playlist/queue issue

When I am casting from my Samsung S7, and pick a song through my playlist, it starts to play fine. Problem is that the queue that is supposed to follow the playlist, playing the next song on the list, is instead resetting the queue so that the queue ...

  • Casual Listener
  • When I am casting from my Samsung S7, and pick a song through my playlist, it starts to play fine. Problem is that the queue that is supposed to follow the playlist, playing the next song on the list...
  • SergioDavid
  • Roadie
  • 331 Views
  • 2 comments
  • 1 likes
  • Android
    chromecast
  • Closed
  • 331 Views
  • 2 comments
  • 1 votes

Downloaded albums disappear

So my downloaded albums just disappeared. Looking this up I see this is a very well known problem with Spotify. Why don't they fix it? There are plenty of other services available and they look better and better all the time. I don't want to have to ...

  • Casual Listener
  • So my downloaded albums just disappeared. Looking this up I see this is a very well known problem with Spotify. Why don't they fix it? There are plenty of other services available and they look bette...
  • SergioDavid
  • Roadie
  • 78 Views
  • 2 comments
  • 1 likes
  • Closed
  • 78 Views
  • 2 comments
  • 1 votes

Spotify keeps cutting out on my ipad mini

I play spotify in my shop. It is on all day however during the weekend and in the afternoons it keeps cutting out for extended periods of time and then turning back on again for a short minute before it cuts out again. I have not internet problems as...

  • Casual Listener
  • I play spotify in my shop. It is on all day however during the weekend and in the afternoons it keeps cutting out for extended periods of time and then turning back on again for a short minute before...
  • SergioDavid
  • Roadie
  • 119 Views
  • 5 comments
  • 1 likes
  • Closed
  • 119 Views
  • 5 comments
  • 1 votes

Why does spotify take so long to respond to emails?

Is there any way to get the attention of spotify support faster? I'm an artist struggling with music uploading to the wrong artist. Also, I got verified on an artist page but when I uploaded a new song a new artist page was created for that song! So ...

  • Casual Listener
  • Is there any way to get the attention of spotify support faster? I'm an artist struggling with music uploading to the wrong artist. Also, I got verified on an artist page but when I uploaded a n...
  • JuanCamilo
  • Roadie
  • 263 Views
  • 2 comments
  • 1 likes
  • Closed
  • 263 Views
  • 2 comments
  • 1 votes

Serious limitations by a save song limit

I'm trying out Premium for three months now and am very unimpressed with some limitations. I have a huge digital music collection already but was looking for an easier mobile solution. To keep track of all my favorite albums from many, many artists I...

  • Casual Listener
  • I'm trying out Premium for three months now and am very unimpressed with some limitations. I have a huge digital music collection already but was looking for an easier mobile solution. To keep track ...
  • Nerevarine
  • Casual Listener
  • 189 Views
  • 2 comments
  • 1 likes
  • General
  • Fixed
  • 189 Views
  • 2 comments
  • 1 votes

Can't use the Play/Pause keyboard keys on the Spotify App for Windows 10 when Minimized

Hello,The Play, Pause, Previous, and Next keyboard shortcuts don't work when Spotify is minimized. It works with the Desktop version on Windows 10 but not the Spotify Windows 10 app. I want to use the Windows 10 store app because my other Windows dev...

  • Casual Listener
  • Hello, The Play, Pause, Previous, and Next keyboard shortcuts don't work when Spotify is minimized. It works with the Desktop version on Windows 10 but not the Spotify Windows 10 app. I want to...
  • Hubo
  • Community Legend
  • 585 Views
  • 4 comments
  • 1 likes
  • Windows 10 Creators Update App
  • Closed
  • 585 Views
  • 4 comments
  • 1 votes

CANNOT START RADIO and CANNOT DELETE Radio issue NOT SOLVED!

I found several posts about not being able to play a radio station, and about not being able to delete a radio station, and in spite of messages saying these issues are solved, the are NOT SOLVED! I have same issues no matter what I tried (Premium su...

  • Casual Listener
  • I found several posts about not being able to play a radio station, and about not being able to delete a radio station, and in spite of messages saying these issues are solved, the are NOT SOLVED! &n...
  • SergioDavid
  • Roadie
  • 165 Views
  • 2 comments
  • 1 likes
  • Radio
  • Closed
  • 165 Views
  • 2 comments
  • 1 votes

Songs pausing

I keep having a problem with every song randomly pausing after every 10 seconds. Why? I have an LG Stylo and have had no problem with this app for the last year until now. How do i fix this? I will not pay for Premium if the songs are always pausing.

  • Casual Listener
  • I keep having a problem with every song randomly pausing after every 10 seconds. Why? I have an LG Stylo and have had no problem with this app for the last year until now. How do i fix this? I will n...
  • SergioDavid
  • Roadie
  • 117 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Closed
  • 117 Views
  • 3 comments
  • 1 votes