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Ongoing Issues

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Forum Posts

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 128220 Views
  • 540 comments
  • 3679 likes
  • Fixed
  • 128220 Views
  • 540 comments
  • 3679 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Regular
  • 193140 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 193140 Views
  • 849 comments
  • 2300 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 143353 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 143353 Views
  • 837 comments
  • 2225 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 150492 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 150492 Views
  • 489 comments
  • 2215 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything (...
  • solb0170
  • Visitor
  • 133979 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
  • Fixed
  • 133979 Views
  • 418 comments
  • 2020 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 158989 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 158989 Views
  • 618 comments
  • 1857 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 62142 Views
  • 172 comments
  • 1609 likes
  • Fixed
  • 62142 Views
  • 172 comments
  • 1609 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 112148 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 112148 Views
  • 585 comments
  • 1471 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 108599 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 108599 Views
  • 183 comments
  • 1415 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 64552 Views
  • 76 comments
  • 1340 likes
  • Android
  • Fixed
  • 64552 Views
  • 76 comments
  • 1340 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 26839 Views
  • 188 comments
  • 1296 likes
  • Fixed
  • 26839 Views
  • 188 comments
  • 1296 votes

[Desktop] Bring Back AUTOPLAY for DESKTOP

I don't understand why but this feature has been removed from Spotify Desktop apps!I really like that feature and always use it, desktop or mobile. But now it has been removed!

  • Community Legend
  • I don't understand why but this feature has been removed from Spotify Desktop apps! I really like that feature and always use it, desktop or mobile. But now it has been removed!
  • connormoen
  • Visitor
  • 40219 Views
  • 351 comments
  • 1237 likes
  • Desktop
  • Fixed
  • 40219 Views
  • 351 comments
  • 1237 votes

Lock screen/steering wheel controls not working

Plan Premium Country UK Device Samsung S7 Operating System Android Oreo 8.0.0 My Question or Issue Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel butt...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung S7 Operating System Android Oreo 8.0.0   My Question or Issue Since the last Spotify update, the lock screen buttons on my pho...
  • Elena
  • Moderator
  • 82024 Views
  • 359 comments
  • 1134 likes
  • bluetooth
    buttons
    lockscreen
  • Fixed
  • 82024 Views
  • 359 comments
  • 1134 votes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry USADeviceiPhone 8+Operating SystemiOS 12.0.1 My Question or Issue When I share a song to my Instagram Story, Instagram prompts me to login. I log in using Facebook credentials and it does not post the song to my story. Replica...

  • Casual Listener
  •   Plan Free/Premium Country  USA Device iPhone 8+ Operating System iOS 12.0.1   My Question or Issue   When I share a song to my Instagram Story, Instagram prompts me ...
  • 프리지아
  • Visitor
  • 87802 Views
  • 218 comments
  • 1113 likes
  • Fixed
  • 87802 Views
  • 218 comments
  • 1113 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 64604 Views
  • 389 comments
  • 1104 likes
  • Mobile
    Your Library
  • Not Right Now
  • 64604 Views
  • 389 comments
  • 1104 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 69912 Views
  • 682 comments
  • 1070 likes
  • Android
  • Fixed
  • 69912 Views
  • 682 comments
  • 1070 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 60828 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 60828 Views
  • 151 comments
  • 1000 votes

Daily Mixes gone from Made For You

PlanPremiumCountryCanadaDeviceGoogle Pixel 2/PCOperating SystemAndroid/(Arch Linux/Windows) My IssueDaily Mixes are nowhere to be found in any platform on the Made For You page, and I have no idea what happened to them. The only playlists in my Made ...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 2/PC Operating System Android/(Arch Linux/Windows)   My Issue Daily Mixes are nowhere to be found in any platform on the Made For You pa...
  • Jaws_TheNomad
  • Newbie
  • 30401 Views
  • 183 comments
  • 909 likes
  • Fixed
  • 30401 Views
  • 183 comments
  • 909 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39437 Views
  • 144 comments
  • 901 likes
  • Not Right Now
  • 39437 Views
  • 144 comments
  • 901 votes

[Desktop] Navigating backward and forward using mouse buttons no longer works

In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works in Spotify (still works in other applications). Pl...

  • Composer
  • In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works...
  • Kassam11
  • Visitor
  • 25751 Views
  • 146 comments
  • 850 likes
  • Desktop
  • Fixed
  • 25751 Views
  • 146 comments
  • 850 votes