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Ongoing Issues

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Forum Posts

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 7986 Views
  • 49 comments
  • 32 likes
  • Not Right Now
  • 7986 Views
  • 49 comments
  • 32 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • kucukfurkan034
  • Casual Listener
  • 47640 Views
  • 57 comments
  • 150 likes
  • shuffle
  • Not An Issue
  • 47640 Views
  • 57 comments
  • 150 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • DAVenyamor
  • Newbie
  • 48271 Views
  • 206 comments
  • 443 likes
  • Mobile
  • Fixed
  • 48271 Views
  • 206 comments
  • 443 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 9206 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 9206 Views
  • 113 comments
  • 98 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • antst0ny
  • Newbie
  • 10599 Views
  • 125 comments
  • 111 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 10599 Views
  • 125 comments
  • 111 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • mrhguildford1974
  • Newbie
  • 32588 Views
  • 576 comments
  • 115 likes
  • Desktop (Windows)
  • Fixed
  • 32588 Views
  • 576 comments
  • 115 votes

Music keeps randomly stopping frequently

I have Spotify premium and it's forever just stopping when I'm listening to music. It's so annoying, I can have full 4G reception and nothing will play and it isn't on pause. Often it happens when I switch apps or lock my phone it will stop playing a...

  • Casual Listener
  • I have Spotify premium and it's forever just stopping when I'm listening to music. It's so annoying, I can have full 4G reception and nothing will play and it isn't on pause. Often it happens when I ...
  • Saravana1
  • Newbie
  • 375 Views
  • 9 comments
  • 1 likes
  • Android
    Desktop
  • Closed
  • 375 Views
  • 9 comments
  • 1 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Tkubicek3
  • Visitor
  • 35070 Views
  • 25 comments
  • 11 likes
  • Not Right Now
  • 35070 Views
  • 25 comments
  • 11 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Carbonknight
  • Visitor
  • 7698 Views
  • 47 comments
  • 73 likes
  • iOS
  • Fixed
  • 7698 Views
  • 47 comments
  • 73 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • KaiorAlex
  • Newbie
  • 5062 Views
  • 3 comments
  • 28 likes
  • Web Player
  • Closed
  • 5062 Views
  • 3 comments
  • 28 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 16928 Views
  • 113 comments
  • 303 likes
  • Your Library
  • Fixed
  • 16928 Views
  • 113 comments
  • 303 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • UmpaIumpa
  • Regular
  • 155092 Views
  • 317 comments
  • 667 likes
  • Other
  • Not Right Now
  • 155092 Views
  • 317 comments
  • 667 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue ...
  • Xforce80
  • Newbie
  • 38987 Views
  • 359 comments
  • 659 likes
  • Desktop (Windows)
  • Fixed
  • 38987 Views
  • 359 comments
  • 659 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 58403 Views
  • 389 comments
  • 1046 likes
  • Mobile
    Your Library
  • Not Right Now
  • 58403 Views
  • 389 comments
  • 1046 votes

Spotify service outage 27.04.2023

There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.

  • Moderator
  • Moderator
  • There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
  • AlejaR
  • Moderator
  • 2382 Views
  • 19 comments
  • 13 likes
  • accounts
  • Fixed
  • 2382 Views
  • 19 comments
  • 13 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Vasil
  • Moderator
  • 13305 Views
  • 154 comments
  • 162 likes
  • Other
  • Not Right Now
  • 13305 Views
  • 154 comments
  • 162 votes

HOW TO BLOCK SONG ???

You used to be able to block a song from playing in the future when you were listening to a station. What happened to this feature?? It is extremely annoying to have to manually skip songs you hate. Spotify, I may well cancel my (premium) account ove...

  • Casual Listener
  • You used to be able to block a song from playing in the future when you were listening to a station.  What happened to this feature??   It is extremely annoying to have to manually skip s...
  • laptop2d
  • Casual Listener
  • 49795 Views
  • 26 comments
  • 80 likes
  • Block Song capability
  • Closed
  • 49795 Views
  • 26 comments
  • 80 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 2...
  • shiro9or0
  • Newbie
  • 5682 Views
  • 139 comments
  • 21 likes
  • Desktop (Mac)
  • Fixed
  • 5682 Views
  • 139 comments
  • 21 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • Danielhh47
  • Casual Listener
  • 9083 Views
  • 16 comments
  • 40 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 9083 Views
  • 16 comments
  • 40 votes

No more than 200 public playlists?

I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists could be seen.

  • Casual Listener
  • I have *a lot* of public playlists, but I want them all to be public. Currently spotify only displays the first 200 playlists as public. It would be good if the entire selection of public playlists c...
  • Matthau
  • Music Fan
  • 1851 Views
  • 9 comments
  • 24 likes
  • Public Playlists
  • Not An Issue
  • 1851 Views
  • 9 comments
  • 24 votes