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Ongoing Issues

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Forum Posts

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • TonyY83
  • Newbie
  • 17496 Views
  • 151 comments
  • 51 likes
  • Not Right Now
  • 17496 Views
  • 151 comments
  • 51 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Brs2
  • Visitor
  • 145893 Views
  • 254 comments
  • 495 likes
  • Mobile
  • Fixed
  • 145893 Views
  • 254 comments
  • 495 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • kennia_boy
  • Casual Listener
  • 681 Views
  • 21 comments
  • 13 likes
  • Desktop
    Your Library
  • Under investigation
  • 681 Views
  • 21 comments
  • 13 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • GreenFox
  • Regular
  • 50695 Views
  • 278 comments
  • 473 likes
  • iOS
  • Not Right Now
  • 50695 Views
  • 278 comments
  • 473 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • Wolfius
  • Newbie
  • 5370 Views
  • 32 comments
  • 24 likes
  • Not Right Now
  • 5370 Views
  • 32 comments
  • 24 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 907 Views
  • 22 comments
  • 15 likes
  • Android
  • Fixed
  • 907 Views
  • 22 comments
  • 15 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rota...
  • Luan
  • Spotify Star
  • 7209 Views
  • 34 comments
  • 14 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 7209 Views
  • 34 comments
  • 14 votes

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 241 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 241 Views
  • 2 comments
  • 3 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 26732 Views
  • 72 comments
  • 286 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 26732 Views
  • 72 comments
  • 286 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Casual Listener
  • 43273 Views
  • 59 comments
  • 88 likes
  • Android
    iOS
  • Fixed
  • 43273 Views
  • 59 comments
  • 88 votes

[Downtime 12.09.] Delay in Google Play Billing Subscriptions

Hey folks!We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.

  • Moderator
  • Moderator
  • Hey folks! We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.
  • Vasil
  • Moderator
  • 79 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 79 Views
  • 2 comments
  • 0 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Lyubka
  • Moderator
  • 48571 Views
  • 78 comments
  • 224 likes
  • iOS
  • Fixed
  • 48571 Views
  • 78 comments
  • 224 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • Disturbed11
  • Newbie
  • 4988 Views
  • 121 comments
  • 118 likes
  • Android
  • Fixed
  • 4988 Views
  • 121 comments
  • 118 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • ImJohnHime
  • Newbie
  • 34581 Views
  • 111 comments
  • 76 likes
  • Other
  • Not Right Now
  • 34581 Views
  • 111 comments
  • 76 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • alaskandesign
  • Newbie
  • 2681 Views
  • 10 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 2681 Views
  • 10 comments
  • 14 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 1829 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 1829 Views
  • 5 comments
  • 9 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 3372 Views
  • 35 comments
  • 47 likes
  • Other
  • Fixed
  • 3372 Views
  • 35 comments
  • 47 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 573 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 573 Views
  • 3 comments
  • 9 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • Plan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Pod...
  • jakespencer
  • Newbie
  • 10081 Views
  • 42 comments
  • 107 likes
  • Other
  • Not Right Now
  • 10081 Views
  • 42 comments
  • 107 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 23733 Views
  • 167 comments
  • 304 likes
  • Radio
  • Fixed
  • 23733 Views
  • 167 comments
  • 304 votes