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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • JohnWesley
  • Newbie
  • 7922 Views
  • 102 comments
  • 88 likes
  • Android
  • Under investigation
  • 7922 Views
  • 102 comments
  • 88 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Senderbell
  • Newbie
  • 5316 Views
  • 47 comments
  • 36 likes
  • Under investigation
  • 5316 Views
  • 47 comments
  • 36 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • BaruchDeSpinoza
  • Visitor
  • 13048 Views
  • 109 comments
  • 302 likes
  • Your Library
  • Fixed
  • 13048 Views
  • 109 comments
  • 302 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • Amercs28
  • Newbie
  • 2554 Views
  • 30 comments
  • 1 likes
  • Other
  • Fixed
  • 2554 Views
  • 30 comments
  • 1 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • AntonAgafon
  • Newbie
  • 25055 Views
  • 318 comments
  • 590 likes
  • Desktop
  • Fixed
  • 25055 Views
  • 318 comments
  • 590 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ONeill
  • Newbie
  • 13486 Views
  • 118 comments
  • 211 likes
  • Android
    Mobile
  • Not Right Now
  • 13486 Views
  • 118 comments
  • 211 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • tuffluck13
  • Regular
  • 6638 Views
  • 70 comments
  • 53 likes
  • Mobile
  • Not Right Now
  • 6638 Views
  • 70 comments
  • 53 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about p odcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes ...
  • M0MI
  • Casual Listener
  • 8569 Views
  • 154 comments
  • 82 likes
  • Your Library
  • Fixed
  • 8569 Views
  • 154 comments
  • 82 votes

Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • AxurZarrk
  • Casual Listener
  • 1405 Views
  • 35 comments
  • 13 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • Under investigation
  • 1405 Views
  • 35 comments
  • 13 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • les1ie
  • Newbie
  • 105429 Views
  • 160 comments
  • 390 likes
  • Mobile
  • Not Right Now
  • 105429 Views
  • 160 comments
  • 390 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • ValentinBarrera
  • Newbie
  • 47021 Views
  • 176 comments
  • 508 likes
  • iOS
  • Fixed
  • 47021 Views
  • 176 comments
  • 508 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • yoonnel
  • Songwriter
  • 2957 Views
  • 45 comments
  • 53 likes
  • Other
  • Under investigation
  • 2957 Views
  • 45 comments
  • 53 votes

Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • yoonnel
  • Songwriter
  • 1111 Views
  • 11 comments
  • 10 likes
  • Other
  • Fixed
  • 1111 Views
  • 11 comments
  • 10 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experie...
  • PetarTrajkov
  • Newbie
  • 3039 Views
  • 30 comments
  • 9 likes
  • iOS
  • Fixed
  • 3039 Views
  • 30 comments
  • 9 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • AlejaR
  • Moderator
  • 679 Views
  • 17 comments
  • 2 likes
  • accounts
    Subscriptions
  • Under investigation
  • 679 Views
  • 17 comments
  • 2 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Kal8421
  • Visitor
  • 5792 Views
  • 58 comments
  • 132 likes
  • Content Questions
  • Under investigation
  • 5792 Views
  • 58 comments
  • 132 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Huebo1
  • Casual Listener
  • 25021 Views
  • 74 comments
  • 145 likes
  • Your Library
  • Fixed
  • 25021 Views
  • 74 comments
  • 145 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 14135 Views
  • 181 comments
  • 173 likes
  • Android
  • Fixed
  • 14135 Views
  • 181 comments
  • 173 votes

Spotify on AAOS won't play individual songs from search results or through voice command

Hey, We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. Instead, the Now playing view will show "No title”. However, pl...

  • Moderator
  • Moderator
  • Hey,   We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. I...
  • Vasil
  • Moderator
  • 1240 Views
  • 39 comments
  • 6 likes
  • Other
  • Fixed
  • 1240 Views
  • 39 comments
  • 6 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12042 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12042 Views
  • 40 comments
  • 38 votes