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Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Dian
  • Moderator
  • 9533 Views
  • 67 comments
  • 64 likes
  • Fixed
  • 9533 Views
  • 67 comments
  • 64 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • jwllewelyn
  • Newbie
  • 33441 Views
  • 194 comments
  • 296 likes
  • Android
  • Not Right Now
  • 33441 Views
  • 194 comments
  • 296 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 13242 Views
  • 61 comments
  • 37 likes
  • Other
  • Not Right Now
  • 13242 Views
  • 61 comments
  • 37 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and...
  • RadioOneChristian
  • Newbie
  • 566 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 566 Views
  • 13 comments
  • 7 votes

Downtime March 14th, 2023: Connect Transfer Failures in Europe

We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.

  • Moderator
  • Moderator
  • We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play.  This is under investigation.
  • AlejaR
  • Moderator
  • 560 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 560 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • sonazom
  • Newbie
  • 16249 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 16249 Views
  • 145 comments
  • 5 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Jack_H_Park
  • Casual Listener
  • 28136 Views
  • 94 comments
  • 98 likes
  • Music
  • Not Right Now
  • 28136 Views
  • 94 comments
  • 98 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • Eni
  • Moderator
  • 18848 Views
  • 200 comments
  • 504 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 18848 Views
  • 200 comments
  • 504 votes

Problem syncing local files of songs not available your region

Hey there @prossu, Thanks for posting about this in the Community! Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried a quick reinstall of the app on that device? If you haven't, please make sure ...

  • Spotify Legend
  • Hey there @prossu,   Thanks for posting about this in the Community!   Just to confirm, since you mention that only syncing to your mobile device causes issues, have you tried ...
  • eramaeni
  • Casual Listener
  • 7011 Views
  • 12 comments
  • 1 likes
  • Not Right Now
  • 7011 Views
  • 12 comments
  • 1 votes

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • AimeeZamiee
  • Newbie
  • 8726 Views
  • 15 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8726 Views
  • 15 comments
  • 39 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • DolphinDonkey
  • Newbie
  • 14358 Views
  • 192 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 14358 Views
  • 192 comments
  • 225 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • r0flm4k3r
  • Newbie
  • 35186 Views
  • 141 comments
  • 888 likes
  • Not Right Now
  • 35186 Views
  • 141 comments
  • 888 votes

Downtime 08.03. - Podcast charts not loading

Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.

  • Moderator
  • Moderator
  • Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.
  • Vasil
  • Moderator
  • 104 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 104 Views
  • 2 comments
  • 0 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 8148 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 8148 Views
  • 72 comments
  • 54 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • agiga99
  • Newbie
  • 24156 Views
  • 174 comments
  • 327 likes
  • Desktop
  • Not Right Now
  • 24156 Views
  • 174 comments
  • 327 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You...
  • Eni
  • Moderator
  • 14496 Views
  • 168 comments
  • 247 likes
  • Android
  • Fixed
  • 14496 Views
  • 168 comments
  • 247 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • Fabiandoz
  • Casual Listener
  • 15605 Views
  • 150 comments
  • 51 likes
  • chromecast
  • Not Right Now
  • 15605 Views
  • 150 comments
  • 51 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 1960 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 1960 Views
  • 27 comments
  • 9 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Omniscient1
  • Newbie
  • 7270 Views
  • 45 comments
  • 28 likes
  • Not Right Now
  • 7270 Views
  • 45 comments
  • 28 votes