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Ongoing Issues

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Forum Posts

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Chu-
  • Newbie
  • 20967 Views
  • 82 comments
  • 45 likes
  • Other
  • Not Right Now
  • 20967 Views
  • 82 comments
  • 45 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • Disturbed11
  • Newbie
  • 4456 Views
  • 121 comments
  • 112 likes
  • Android
  • Fixed
  • 4456 Views
  • 121 comments
  • 112 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • ImJohnHime
  • Newbie
  • 34345 Views
  • 111 comments
  • 76 likes
  • Other
  • Not Right Now
  • 34345 Views
  • 111 comments
  • 76 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • alaskandesign
  • Newbie
  • 2651 Views
  • 10 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 2651 Views
  • 10 comments
  • 14 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 1629 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 1629 Views
  • 5 comments
  • 9 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 2838 Views
  • 35 comments
  • 45 likes
  • Other
  • Fixed
  • 2838 Views
  • 35 comments
  • 45 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 543 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 543 Views
  • 3 comments
  • 9 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • Plan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Pod...
  • jakespencer
  • Newbie
  • 10058 Views
  • 42 comments
  • 106 likes
  • Other
  • Not Right Now
  • 10058 Views
  • 42 comments
  • 106 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • Kristelle19
  • Newbie
  • 12330 Views
  • 42 comments
  • 350 likes
  • Subscription
  • Fixed
  • 12330 Views
  • 42 comments
  • 350 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • dado111
  • Newbie
  • 23716 Views
  • 167 comments
  • 304 likes
  • Radio
  • Fixed
  • 23716 Views
  • 167 comments
  • 304 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • MotoSpoto
  • Newbie
  • 24573 Views
  • 138 comments
  • 389 likes
  • Android
  • Not Right Now
  • 24573 Views
  • 138 comments
  • 389 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • Yordan
  • Moderator
  • 484 Views
  • 14 comments
  • 4 likes
  • Accounts
  • Fixed
  • 484 Views
  • 14 comments
  • 4 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 1428 Views
  • 55 comments
  • 51 likes
  • Desktop
  • Fixed
  • 1428 Views
  • 55 comments
  • 51 votes

Spotify 3 month premium eligibility issue

PlanFreeCountryU.S.A.DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueWhy did I get an email for the "three months premium for $9.99" deal if I'm not ellegible?

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy A6 Operating System Android   My Question or Issue Why did I get an email for the "three months premium for $9.99" deal if I'm not ellegi...
  • Valnacht
  • Newbie
  • 3729 Views
  • 26 comments
  • 19 likes
  • Fixed
  • 3729 Views
  • 26 comments
  • 19 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 60975 Views
  • 172 comments
  • 1608 likes
  • Fixed
  • 60975 Views
  • 172 comments
  • 1608 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 7065 Views
  • 122 comments
  • 111 likes
  • Android
  • Fixed
  • 7065 Views
  • 122 comments
  • 111 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • en5hulybiqm0h3lmko1b
  • Regular
  • 4635 Views
  • 24 comments
  • 40 likes
  • Accounts
  • Fixed
  • 4635 Views
  • 24 comments
  • 40 votes

Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11208 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11208 Views
  • 30 comments
  • 17 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • rebmcr
  • Newbie
  • 15773 Views
  • 157 comments
  • 169 likes
  • Other
  • Not Right Now
  • 15773 Views
  • 157 comments
  • 169 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10398 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10398 Views
  • 79 comments
  • 146 votes