Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • ecsgg01
  • Casual Listener
  • 49009 Views
  • 167 comments
  • 198 likes
  • Android
  • Won't Fix
  • 49009 Views
  • 167 comments
  • 198 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Joan
  • Moderator
  • 11027 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 11027 Views
  • 101 comments
  • 116 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • SeanFloyd
  • Newbie
  • 32455 Views
  • 89 comments
  • 55 likes
  • Other
  • Not Right Now
  • 32455 Views
  • 89 comments
  • 55 votes

Downtime August 8th, 2024: Issues with the Premium page

Hey there,We're receiving some reports mentioning that the purchase link is currently down returning the error "We're all mixed up". This is currently being investigated by internal teams. Thank you for your patience. Cheers.

  • Moderator
  • Moderator
  • Hey there, We're receiving some reports mentioning that the purchase link is currently down returning the error "We're all mixed up".   This is currently being investigated by intern...
  • 26413511
  • Newbie
  • 1107 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 1107 Views
  • 2 comments
  • 5 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 8592 Views
  • 77 comments
  • 53 likes
  • Desktop (Mac)
  • Fixed
  • 8592 Views
  • 77 comments
  • 53 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • yuyuyunochan
  • Newbie
  • 118271 Views
  • 484 comments
  • 770 likes
  • Android
  • Not Right Now
  • 118271 Views
  • 484 comments
  • 770 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Wolvishcub
  • Newbie
  • 4665 Views
  • 36 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 4665 Views
  • 36 comments
  • 22 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • bp71
  • Newbie
  • 2620 Views
  • 55 comments
  • 1 likes
  • Premium
  • Fixed
  • 2620 Views
  • 55 comments
  • 1 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 3408 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 3408 Views
  • 34 comments
  • 9 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • kikamonju
  • Newbie
  • 44945 Views
  • 135 comments
  • 250 likes
  • Not Right Now
  • 44945 Views
  • 135 comments
  • 250 votes

Downtime 7th Aug 2024: Issues with Spotify.com services

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

  • Moderator
  • Moderator
  • We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...
  • tulipansie
  • Newbie
  • 16038 Views
  • 20 comments
  • 49 likes
  • Other
  • Fixed
  • 16038 Views
  • 20 comments
  • 49 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 17893 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 17893 Views
  • 181 comments
  • 152 votes

Downtime July 31st 2024: Issues with different self-serve links

We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page.

  • Moderator
  • Moderator
  • We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page. 
  • kmccauley
  • Newbie
  • 1314 Views
  • 9 comments
  • 7 likes
  • Other
  • Fixed
  • 1314 Views
  • 9 comments
  • 7 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • izzyimac
  • Newbie
  • 52992 Views
  • 16 comments
  • 48 likes
  • Case Closed
  • 52992 Views
  • 16 comments
  • 48 votes

[Downtime 19.07.] Gift Card redemption currently not working

Hey folks!We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!
  • Vasil
  • Moderator
  • 782 Views
  • 2 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 782 Views
  • 2 comments
  • 6 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Lonex124
  • Newbie
  • 5745 Views
  • 50 comments
  • 34 likes
  • Android
  • Fixed
  • 5745 Views
  • 50 comments
  • 34 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 3497 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 3497 Views
  • 35 comments
  • 24 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 2104 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 2104 Views
  • 23 comments
  • 36 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • Transmogriff
  • Casual Listener
  • 14482 Views
  • 87 comments
  • 96 likes
  • Accounts
  • Fixed
  • 14482 Views
  • 87 comments
  • 96 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Yordan
  • Moderator
  • 1339 Views
  • 18 comments
  • 7 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1339 Views
  • 18 comments
  • 7 votes