Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • Aco651
  • Newbie
  • 15615 Views
  • 38 comments
  • 97 likes
  • Android
  • Fixed
  • 15615 Views
  • 38 comments
  • 97 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 9406 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 9406 Views
  • 58 comments
  • 43 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • HaydenTheHelper
  • Music Fan
  • 2851 Views
  • 15 comments
  • 21 likes
  • Carplay
    Playlist
    playlist folders
  • Not Right Now
  • 2851 Views
  • 15 comments
  • 21 votes

Downtime 20th Feb. 2023: Issues managing Family/Duo/Student plans in some regions

Folks in Brazil, Turkey, Colombia and Indonesia are reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. Also, some folks in Brazil reported, that they're unable to verify they ...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Colombia and Indonesia are  reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. &nbsp...
  • AlejaR
  • Moderator
  • 1025 Views
  • 12 comments
  • 21 likes
  • Other
  • Fixed
  • 1025 Views
  • 12 comments
  • 21 votes

Downtime 20th Feb. 2023: Issues loading the Support and Premium Sites

Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription.We can assure you that the teams responsible for the pages are aware of th...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription. We can assure you t...
  • Kiril
  • Moderator
  • 115 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 115 Views
  • 2 comments
  • 0 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • karthik25462
  • Newbie
  • 1437 Views
  • 42 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 1437 Views
  • 42 comments
  • 11 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 14990 Views
  • 125 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 14990 Views
  • 125 comments
  • 212 votes

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • Vee123
  • Newbie
  • 18721 Views
  • 82 comments
  • 155 likes
  • 2018 wrapped
    Top 100
    wrapped
  • Not An Issue
  • 18721 Views
  • 82 comments
  • 155 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Ade0410
  • Newbie
  • 26904 Views
  • 76 comments
  • 149 likes
  • Your Library
  • Fixed
  • 26904 Views
  • 76 comments
  • 149 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • stet
  • Casual Listener
  • 15748 Views
  • 111 comments
  • 302 likes
  • Your Library
  • Fixed
  • 15748 Views
  • 111 comments
  • 302 votes

Liked Songs not synching or empty in the Desktop app

Hey there, We've received reports of users seeing an empty Liked Songs collection on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing an empty Liked Songs collection on the desktop app.
  • stet
  • Casual Listener
  • 6551 Views
  • 40 comments
  • 5 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Not Right Now
  • 6551 Views
  • 40 comments
  • 5 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 10948 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 10948 Views
  • 63 comments
  • 115 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Yordan
  • Moderator
  • 2361 Views
  • 30 comments
  • 18 likes
  • iOS
  • Fixed
  • 2361 Views
  • 30 comments
  • 18 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last fe...
  • Dian
  • Moderator
  • 8361 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 8361 Views
  • 92 comments
  • 86 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 12064 Views
  • 70 comments
  • 169 likes
  • Mobile
  • Fixed
  • 12064 Views
  • 70 comments
  • 169 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is ...
  • MihailY
  • Moderator
  • 4280 Views
  • 136 comments
  • 18 likes
  • Desktop (Mac)
  • Fixed
  • 4280 Views
  • 136 comments
  • 18 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by follo...
  • Pokaho
  • Casual Listener
  • 8619 Views
  • 24 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 8619 Views
  • 24 comments
  • 25 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • Ratulkhondoker
  • Newbie
  • 50691 Views
  • 57 comments
  • 728 likes
  • Payment
  • Fixed
  • 50691 Views
  • 57 comments
  • 728 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • rubs
  • Regular
  • 42134 Views
  • 104 comments
  • 131 likes
  • Desktop
    Mac
  • Not Right Now
  • 42134 Views
  • 104 comments
  • 131 votes

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • DrDamage
  • Regular
  • 8298 Views
  • 64 comments
  • 80 likes
  • Android
    play order
    Playlist
    sorting
    Sorting Options
  • Fixed
  • 8298 Views
  • 64 comments
  • 80 votes