Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Knightwhosaysni
  • Visitor
  • 5011 Views
  • 13 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 5011 Views
  • 13 comments
  • 25 votes

(Mac) Desktop app has memory leak

UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should be able to get it by downloading and installing from the Spoti...

memleakspotify.png
  • Spotify Star
  • Spotify Star
  • UPDATE: Version 1.0.96.181 was just released and it should fix this memory leak issue. If you are still having trouble, please post your experience. It will be rolling out, but you should b...
  • nVoxel
  • Newbie
  • 15291 Views
  • 67 comments
  • 87 likes
  • Desktop
    Mac
  • Fixed
  • 15291 Views
  • 67 comments
  • 87 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • stevedemir
  • Newbie
  • 15279 Views
  • 70 comments
  • 104 likes
  • Sony
  • Not Right Now
  • 15279 Views
  • 70 comments
  • 104 votes

Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth. My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit. The Phone connects...

  • Casual Listener
  • Greetings Spotifyers, I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.   My Phone is the Samsung Note 8 and e...
  • CodeCrusher
  • Newbie
  • 46322 Views
  • 119 comments
  • 61 likes
  • Android
    bluetooth
    headunit
    Kenwood
    no connection
  • Not Right Now
  • 46322 Views
  • 119 comments
  • 61 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

  • Casual Listener
  • I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical r...
  • MateusBR
  • Visitor
  • 18708 Views
  • 23 comments
  • 76 likes
  • Alexa
    classical
    Echo
    Echo Dot
    volume
    volume difference
    volume issues
    volume normalization
  • Not An Issue
  • 18708 Views
  • 23 comments
  • 76 votes

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify,...
  • cabcallaway
  • Regular
  • 12636 Views
  • 45 comments
  • 150 likes
  • Connect
  • Fixed
  • 12636 Views
  • 45 comments
  • 150 votes

Garmin Smartwatches not showing BBC Radio Podcasts

Plan Premium Country Germany Device Garmin Fenix 6X My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Podcasts don't appear at all, despite the fact that I follow them on my smartphone. The ...

  • Regular
  • Plan Premium Country Germany   Device Garmin Fenix 6X   My Question or Issue Hi all, I've been enjoying Spotify on my Garmin Watch for a few weeks now, but sadly BBC Pod...
  • Willjesuis
  • Newbie
  • 10456 Views
  • 45 comments
  • 109 likes
  • Other
  • Not Right Now
  • 10456 Views
  • 45 comments
  • 109 votes

[iOS] Error message "Something went wrong" when logging in while connected to mobile data

Hey everyone, We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". According to the reports we're getting, it seems like this is ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they try logging in to their account while using their mobile data, they get an error message "Something went wrong. Try again". ...
  • EUNICE10
  • Newbie
  • 2633 Views
  • 25 comments
  • 16 likes
  • iOS
  • Fixed
  • 2633 Views
  • 25 comments
  • 16 votes

Downtime [23 Oct 2023]: Subscriptions issues

Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo

  • Moderator
  • Moderator
  • Hey everyone!    We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
  • Novy
  • Moderator
  • 693 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 693 Views
  • 2 comments
  • 5 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • justebelmont
  • Newbie
  • 38661 Views
  • 143 comments
  • 900 likes
  • Not Right Now
  • 38661 Views
  • 143 comments
  • 900 votes

[Apple Carplay] playlists within level 2. folders appear empty

On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder.

  • Casual Listener
  • On Apple Carplay (most up do date version) there appears to be a bug. Playlists appear empty, if they are located in a playlist folder, within another playlist folder. 
  • johnjwall
  • Newbie
  • 3178 Views
  • 17 comments
  • 23 likes
  • Carplay
    playlist folders
  • Not Right Now
  • 3178 Views
  • 17 comments
  • 23 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • sark84
  • Newbie
  • 161838 Views
  • 319 comments
  • 696 likes
  • Other
  • Not Right Now
  • 161838 Views
  • 319 comments
  • 696 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with la...
  • Abin01
  • Newbie
  • 20784 Views
  • 75 comments
  • 75 likes
  • Android
    Max
    maximized
    volume
    Volume Control
    Windows
  • Fixed
  • 20784 Views
  • 75 comments
  • 75 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • SoSoJuicy
  • Casual Listener
  • 84268 Views
  • 180 comments
  • 277 likes
  • Other
  • Not Right Now
  • 84268 Views
  • 180 comments
  • 277 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 1345 Views
  • 24 comments
  • 5 likes
  • Other
  • Fixed
  • 1345 Views
  • 24 comments
  • 5 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

1ca0c8d438d0f48627039750c60f5e4dfe1acabede88e6fe5647bdb58166c7c8_uuid_4c17a877-c546-4e0e-916b-704de5bcb4c2_28-09-2023_15-09-36-896.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5278 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5278 Views
  • 15 comments
  • 61 votes

Podcast Progress Incorrect on Desktop

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssuePodcast progress is not working correctly on the desktop app. When I finish an episode, the next episode will play but the progress bar still shows zero progress. The mobile ...

  • Gig Goer
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Podcast progress is not working correctly on the desktop app. When I finish an episode, the next e...
  • Vick_vinegar
  • Newbie
  • 11242 Views
  • 54 comments
  • 191 likes
  • podcast
    progress bar
  • Not Right Now
  • 11242 Views
  • 54 comments
  • 191 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 35915 Views
  • 112 comments
  • 79 likes
  • Other
  • Not Right Now
  • 35915 Views
  • 112 comments
  • 79 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • modernistbread
  • Newbie
  • 853 Views
  • 15 comments
  • 4 likes
  • Accounts
  • Fixed
  • 853 Views
  • 15 comments
  • 4 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1165 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1165 Views
  • 22 comments
  • 13 votes