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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
  • LoveBomber
  • Visitor
  • 12072 Views
  • 40 comments
  • 38 likes
  • Other
  • Not Right Now
  • 12072 Views
  • 40 comments
  • 38 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • exitwest81
  • Regular
  • 124503 Views
  • 312 comments
  • 607 likes
  • Other
  • Not Right Now
  • 124503 Views
  • 312 comments
  • 607 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Yordan
  • Moderator
  • 14098 Views
  • 95 comments
  • 246 likes
  • Android
  • Under investigation
  • 14098 Views
  • 95 comments
  • 246 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Spotify
  • Spotify
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • MihailY
  • Moderator
  • 2771 Views
  • 33 comments
  • 33 likes
  • Mobile
  • Not Right Now
  • 2771 Views
  • 33 comments
  • 33 votes

Wrong Album Art

There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all the 'various artists' that contributed to the album...

  • Casual Listener
  • There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all ...
  • 1210816432
  • Newbie
  • 127 Views
  • 2 comments
  • 2 likes
  • Mac
  • Not An Issue
  • 127 Views
  • 2 comments
  • 2 votes

Artist pages not loading on desktop

Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.

  • Moderator
  • Moderator
  • Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams.    We appreciate your...
  • OscarDC
  • Moderator
  • 484 Views
  • 17 comments
  • 2 likes
  • Desktop (Windows)
  • Fixed
  • 484 Views
  • 17 comments
  • 2 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • Sanzjr
  • Newbie
  • 45194 Views
  • 187 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 45194 Views
  • 187 comments
  • 192 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Yordan
  • Moderator
  • 52068 Views
  • 381 comments
  • 980 likes
  • Mobile
    Your Library
  • Not Right Now
  • 52068 Views
  • 381 comments
  • 980 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • luciamagalova
  • Casual Listener
  • 14038 Views
  • 36 comments
  • 92 likes
  • Android
  • Fixed
  • 14038 Views
  • 36 comments
  • 92 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 18074 Views
  • 87 comments
  • 263 likes
  • Desktop
    Mobile
  • Fixed
  • 18074 Views
  • 87 comments
  • 263 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Vasil
  • Moderator
  • 1081 Views
  • 14 comments
  • 5 likes
  • Desktop
  • Fixed
  • 1081 Views
  • 14 comments
  • 5 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • priyajjain
  • Regular
  • 57283 Views
  • 175 comments
  • 237 likes
  • Other
  • Not Right Now
  • 57283 Views
  • 175 comments
  • 237 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Bibocico
  • Newbie
  • 26748 Views
  • 92 comments
  • 95 likes
  • Music
  • Not Right Now
  • 26748 Views
  • 92 comments
  • 95 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 10249 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 10249 Views
  • 35 comments
  • 24 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 30900 Views
  • 46 comments
  • 168 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 30900 Views
  • 46 comments
  • 168 votes

Discover Weekly playlist not accessible

We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player). This is currently being investigated.

  • Rising Star 3
  • Rising Star 3
  • We've received reports from users having trouble opening their Discover Weekly. This appears to be happening across all platforms (Android, iOS, desktop, and the Web Player).   This is cur...
  • Bittencourt
  • Spotify Star
  • 724 Views
  • 45 comments
  • 5 likes
  • Android
    Desktop
    Your Library
  • Fixed
  • 724 Views
  • 45 comments
  • 5 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 295 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 295 Views
  • 2 comments
  • 3 votes

[Web Player] Mini picture in picture player won't pause music

Hey folks, We're seeing reports that the pause button in the mini player is stuck and not working. We've just merged a few threads together to keep you all in the loop. We'll be keeping everyone up to speed here, so make sure to subscribe to this thr...

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that the pause button in the mini player is stuck and not working . We've just merged a few threads together to keep you all in the loop.  &n...
  • robigouk
  • Composer
  • 3461 Views
  • 47 comments
  • 12 likes
  • Desktop
    Other
  • Fixed
  • 3461 Views
  • 47 comments
  • 12 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

  • Casual Listener
  • Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard)   My Question or Issue ...
  • ROUISADFJ
  • Newbie
  • 12401 Views
  • 61 comments
  • 114 likes
  • Debit Card
    india
    Premium 3 Month Trial
  • Fixed
  • 12401 Views
  • 61 comments
  • 114 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 28466 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 28466 Views
  • 260 comments
  • 280 votes