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Ongoing Issues

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Forum Posts

Can't Manage Family Plan Member

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueI'm trying to manage a family plan member. They are visible under the family plan but when I click on them nothing happens.

  • Casual Listener
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue I'm trying to manage a family plan member. They are visible under the family plan but when I click on them noth...
  • 5_aqn37-w2xo8
  • Newbie
  • 5311 Views
  • 50 comments
  • 10 likes
  • Premium for Family
  • Fixed
  • 5311 Views
  • 50 comments
  • 10 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • kavandave
  • Newbie
  • 30967 Views
  • 97 comments
  • 214 likes
  • Instagram
  • Fixed
  • 30967 Views
  • 97 comments
  • 214 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 5911 Views
  • 25 comments
  • 55 likes
  • Web Player
  • Fixed
  • 5911 Views
  • 25 comments
  • 55 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 23397 Views
  • 85 comments
  • 49 likes
  • Other
  • Not Right Now
  • 23397 Views
  • 85 comments
  • 49 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • -oe4n29wl_eq
  • Newbie
  • 7308 Views
  • 25 comments
  • 42 likes
  • Accounts
  • Fixed
  • 7308 Views
  • 25 comments
  • 42 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Ni4ht
  • Visitor
  • 85585 Views
  • 456 comments
  • 702 likes
  • Android
  • Not Right Now
  • 85585 Views
  • 456 comments
  • 702 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 513 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 513 Views
  • 5 comments
  • 4 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • NameAlreadyTakn
  • Newbie
  • 11071 Views
  • 48 comments
  • 76 likes
  • iOS
  • Fixed
  • 11071 Views
  • 48 comments
  • 76 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 19952 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 19952 Views
  • 35 comments
  • 35 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 12679 Views
  • 43 comments
  • 354 likes
  • Subscription
  • Fixed
  • 12679 Views
  • 43 comments
  • 354 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 1771 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 1771 Views
  • 15 comments
  • 12 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • geopapa
  • Casual Listener
  • 55573 Views
  • 339 comments
  • 811 likes
  • Connect
  • Not Right Now
  • 55573 Views
  • 339 comments
  • 811 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 47565 Views
  • 50 comments
  • 258 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 47565 Views
  • 50 comments
  • 258 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • TonyY83
  • Newbie
  • 17859 Views
  • 151 comments
  • 52 likes
  • Not Right Now
  • 17859 Views
  • 151 comments
  • 52 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 1361 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 1361 Views
  • 22 comments
  • 16 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rota...
  • Luan
  • Spotify Star
  • 7436 Views
  • 34 comments
  • 14 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 7436 Views
  • 34 comments
  • 14 votes

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 275 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 275 Views
  • 2 comments
  • 3 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 27171 Views
  • 72 comments
  • 287 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 27171 Views
  • 72 comments
  • 287 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 43987 Views
  • 59 comments
  • 91 likes
  • Android
    iOS
  • Fixed
  • 43987 Views
  • 59 comments
  • 91 votes