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We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
Moderator
5600 Views
15 comments
38 likes
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.
We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We...
Roadie
14093 Views
51 comments
124 likes
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...
Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or what...
Newbie
79843 Views
475 comments
380 likes
Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...
Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently...
Moderator
2368 Views
2 comments
2 likes
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Moderator
3970 Views
11 comments
29 likes
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...
Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. ...
Newbie
39077 Views
148 comments
465 likes
Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...
Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
Newbie
13850 Views
46 comments
50 likes
Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
Moderator
29890 Views
82 comments
282 likes
Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Moderator
13678 Views
69 comments
25 likes
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
Newbie
26109 Views
90 comments
97 likes
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
Newbie
6756 Views
9 comments
49 likes
Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
Visitor
8715 Views
51 comments
37 likes
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Newbie
19669 Views
47 comments
42 likes
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
Moderator
1918 Views
2 comments
0 likes
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
Newbie
30565 Views
84 comments
244 likes
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
Moderator
25163 Views
91 comments
95 likes
I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...
I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4...
Newbie
18440 Views
45 comments
45 likes
Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...
Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Ch...
Newbie
72325 Views
342 comments
826 likes
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Moderator
5746 Views
10 comments
81 likes
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
Moderator
2322 Views
5 comments
4 likes
