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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

Moderator

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...

odi

Regular

13485 Views

77 comments

54 likes

Desktop (Mac)
Fixed
  • 13485 Views
  • 77 comments
  • 54 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

Moderator

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...

Wolvishcub

Newbie

9737 Views

36 comments

24 likes

Other
Your Library
Fixed
  • 9737 Views
  • 36 comments
  • 24 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

Moderator

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

bp71

Newbie

4758 Views

55 comments

1 likes

Premium
Fixed
  • 4758 Views
  • 55 comments
  • 1 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Moderator

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Yordan

Moderator

20872 Views

34 comments

9 likes

iOS
Fixed
  • 20872 Views
  • 34 comments
  • 9 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

Spotify Legend

Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...

kikamonju

Newbie

54170 Views

135 comments

257 likes

Not Right Now
  • 54170 Views
  • 135 comments
  • 257 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

34225 Views

181 comments

152 likes

iOS
Fixed
  • 34225 Views
  • 181 comments
  • 152 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

6833 Views

35 comments

24 likes

Android
Fixed
  • 6833 Views
  • 35 comments
  • 24 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

Moderator

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 

FadReligion

Newbie

4245 Views

23 comments

36 likes

Other
Fixed
  • 4245 Views
  • 23 comments
  • 36 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2482 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2482 Views
  • 18 comments
  • 7 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Moderator

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Telfepr

Newbie

39403 Views

180 comments

372 likes

iOS
Fixed
  • 39403 Views
  • 180 comments
  • 372 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6034 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6034 Views
  • 38 comments
  • 28 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Moderator

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Joan

Moderator

63055 Views

349 comments

323 likes

Desktop (Windows)
Fixed
  • 63055 Views
  • 349 comments
  • 323 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

Moderator

Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...

Novy

Moderator

1324 Views

7 comments

3 likes

Mobile
Fixed
  • 1324 Views
  • 7 comments
  • 3 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9198 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9198 Views
  • 64 comments
  • 39 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

25767 Views

63 comments

64 likes

Android
Fixed
  • 25767 Views
  • 63 comments
  • 64 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

Moderator

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...

Novy

Moderator

3909 Views

12 comments

31 likes

Accounts
Desktop
Fixed
  • 3909 Views
  • 12 comments
  • 31 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

27337 Views

111 comments

232 likes

Other
Fixed
  • 27337 Views
  • 111 comments
  • 232 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

Moderator

Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...

Novy

Moderator

13310 Views

47 comments

89 likes

Other
Fixed
  • 13310 Views
  • 47 comments
  • 89 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

Moderator

Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

dt3ft

Casual Listener

58558 Views

230 comments

213 likes

Other
Fixed
  • 58558 Views
  • 230 comments
  • 213 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

Moderator

Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...

Vasil

Moderator

2009 Views

14 comments

0 likes

Accounts
Subscriptions
Fixed
  • 2009 Views
  • 14 comments
  • 0 votes