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Ongoing Issues

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Forum Posts

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • DrDamage
  • Music Fan
  • 11728 Views
  • 64 comments
  • 80 likes
  • Android
    sorting
    Sorting Options
  • Fixed
  • 11728 Views
  • 64 comments
  • 80 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 28865 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 28865 Views
  • 41 comments
  • 126 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 4140 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 4140 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 8664 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 8664 Views
  • 62 comments
  • 21 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Spotify Legend
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 44385 Views
  • 327 comments
  • 593 likes
  • Mobile
  • Fixed
  • 44385 Views
  • 327 comments
  • 593 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 59588 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 59588 Views
  • 177 comments
  • 508 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 11946 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 11946 Views
  • 59 comments
  • 203 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue...
  • Novy
  • Moderator
  • 9990 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 9990 Views
  • 20 comments
  • 32 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Spotify Legend
  • 16957 Views
  • 85 comments
  • 88 likes
  • Other
  • Fixed
  • 16957 Views
  • 85 comments
  • 88 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 22842 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 22842 Views
  • 181 comments
  • 174 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the que...
  • Dian
  • Spotify Legend
  • 25221 Views
  • 87 comments
  • 270 likes
  • Desktop
    Mobile
  • Fixed
  • 25221 Views
  • 87 comments
  • 270 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 27043 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 27043 Views
  • 35 comments
  • 24 votes

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 38125 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 38125 Views
  • 260 comments
  • 280 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Spotify Legend
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 5997 Views
  • 33 comments
  • 41 likes
  • Other
  • Fixed
  • 5997 Views
  • 33 comments
  • 41 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 39085 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 39085 Views
  • 181 comments
  • 755 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • JLock1284
  • Casual Listener
  • 4341 Views
  • 27 comments
  • 78 likes
  • Mobile
  • Fixed
  • 4341 Views
  • 27 comments
  • 78 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 19739 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 19739 Views
  • 96 comments
  • 181 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 2839 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 2839 Views
  • 21 comments
  • 19 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 3067 Views
  • 5 comments
  • 3 likes
  • Case Closed
  • 3067 Views
  • 5 comments
  • 3 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 12205 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 12205 Views
  • 107 comments
  • 83 votes