Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • naiS1
  • Newbie
  • 2531 Views
  • 58 comments
  • 113 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 2531 Views
  • 58 comments
  • 113 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • anaismisami
  • Newbie
  • 1559 Views
  • 48 comments
  • 28 likes
  • Other
  • Under investigation
  • 1559 Views
  • 48 comments
  • 28 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 4095 Views
  • 29 comments
  • 20 likes
  • Other
  • Under investigation
  • 4095 Views
  • 29 comments
  • 20 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • sanguinyy
  • Newbie
  • 640 Views
  • 278 comments
  • 1 likes
  • Desktop (Windows)
  • Under investigation
  • 640 Views
  • 278 comments
  • 1 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • Lyftkran1
  • Visitor
  • 14520 Views
  • 34 comments
  • 24 likes
  • Other
  • Fixed
  • 14520 Views
  • 34 comments
  • 24 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Senderbell
  • Newbie
  • 5187 Views
  • 47 comments
  • 36 likes
  • Under investigation
  • 5187 Views
  • 47 comments
  • 36 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • Tom2022
  • Newbie
  • 3326 Views
  • 31 comments
  • 15 likes
  • Desktop
    Windows
  • Fixed
  • 3326 Views
  • 31 comments
  • 15 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • BaruchDeSpinoza
  • Visitor
  • 12995 Views
  • 109 comments
  • 302 likes
  • Your Library
  • Fixed
  • 12995 Views
  • 109 comments
  • 302 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • Amercs28
  • Newbie
  • 2529 Views
  • 30 comments
  • 1 likes
  • Other
  • Fixed
  • 2529 Views
  • 30 comments
  • 1 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • Jimbo192
  • Newbie
  • 7729 Views
  • 101 comments
  • 88 likes
  • Android
  • Under investigation
  • 7729 Views
  • 101 comments
  • 88 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • AntonAgafon
  • Newbie
  • 24355 Views
  • 318 comments
  • 590 likes
  • Desktop
  • Fixed
  • 24355 Views
  • 318 comments
  • 590 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ONeill
  • Newbie
  • 13399 Views
  • 118 comments
  • 211 likes
  • Android
    Mobile
  • Not Right Now
  • 13399 Views
  • 118 comments
  • 211 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • gkeyte
  • Newbie
  • 58381 Views
  • 386 comments
  • 564 likes
  • Android
  • Under investigation
  • 58381 Views
  • 386 comments
  • 564 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • tuffluck13
  • Regular
  • 6576 Views
  • 70 comments
  • 53 likes
  • Mobile
  • Not Right Now
  • 6576 Views
  • 70 comments
  • 53 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about p odcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes ...
  • M0MI
  • Casual Listener
  • 8539 Views
  • 154 comments
  • 82 likes
  • Your Library
  • Fixed
  • 8539 Views
  • 154 comments
  • 82 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • KisaKatzman
  • Newbie
  • 58778 Views
  • 215 comments
  • 890 likes
  • Premium
    Your Library
  • Under investigation
  • 58778 Views
  • 215 comments
  • 890 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • moebius1024
  • Newbie
  • 18317 Views
  • 779 comments
  • 5 likes
  • Other
  • Fixed
  • 18317 Views
  • 779 comments
  • 5 votes

Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • AxurZarrk
  • Casual Listener
  • 1175 Views
  • 35 comments
  • 13 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • Under investigation
  • 1175 Views
  • 35 comments
  • 13 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • les1ie
  • Newbie
  • 104496 Views
  • 160 comments
  • 390 likes
  • Mobile
  • Not Right Now
  • 104496 Views
  • 160 comments
  • 390 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • ValentinBarrera
  • Newbie
  • 45920 Views
  • 176 comments
  • 508 likes
  • iOS
  • Fixed
  • 45920 Views
  • 176 comments
  • 508 votes