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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • mustardkid
  • Newbie
  • 31474 Views
  • 178 comments
  • 285 likes
  • Android
  • Not Right Now
  • 31474 Views
  • 178 comments
  • 285 votes

Sleep timer not working

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.
  • Dethrin
  • Newbie
  • 1709 Views
  • 23 comments
  • 0 likes
  • iOS
  • Need more info
  • 1709 Views
  • 23 comments
  • 0 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Onedark808
  • Newbie
  • 6322 Views
  • 82 comments
  • 85 likes
  • Other
  • Under investigation
  • 6322 Views
  • 82 comments
  • 85 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • LimpBiscuit89
  • Newbie
  • 7042 Views
  • 121 comments
  • 262 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 7042 Views
  • 121 comments
  • 262 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • ASweetKitten
  • Newbie
  • 5091 Views
  • 35 comments
  • 23 likes
  • Other
  • Under investigation
  • 5091 Views
  • 35 comments
  • 23 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • Jmatteis_ca
  • Newbie
  • 13560 Views
  • 121 comments
  • 211 likes
  • Android
    Mobile
  • Not Right Now
  • 13560 Views
  • 121 comments
  • 211 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • stevus1970
  • Casual Listener
  • 8183 Views
  • 104 comments
  • 88 likes
  • Android
  • Under investigation
  • 8183 Views
  • 104 comments
  • 88 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Senderbell
  • Newbie
  • 5368 Views
  • 49 comments
  • 36 likes
  • Under investigation
  • 5368 Views
  • 49 comments
  • 36 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • tslim
  • Casual Listener
  • 15920 Views
  • 62 comments
  • 27 likes
  • Other
  • Need more info
  • 15920 Views
  • 62 comments
  • 27 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • MaximumHats
  • Newbie
  • 2303 Views
  • 294 comments
  • 7 likes
  • Desktop (Windows)
  • Under investigation
  • 2303 Views
  • 294 comments
  • 7 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • pantaucz
  • Casual Listener
  • 3901 Views
  • 11 comments
  • 24 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 3901 Views
  • 11 comments
  • 24 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Jesse2300
  • Regular
  • 19805 Views
  • 782 comments
  • 5 likes
  • Other
  • Fixed
  • 19805 Views
  • 782 comments
  • 5 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • jir00
  • Newbie
  • 6758 Views
  • 71 comments
  • 53 likes
  • Mobile
  • Not Right Now
  • 6758 Views
  • 71 comments
  • 53 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Josevasquez01
  • Newbie
  • 59933 Views
  • 220 comments
  • 906 likes
  • Premium
    Your Library
  • Under investigation
  • 59933 Views
  • 220 comments
  • 906 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app.  They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • matteustace
  • Newbie
  • 5662 Views
  • 41 comments
  • 33 likes
  • Desktop
  • Not Right Now
  • 5662 Views
  • 41 comments
  • 33 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • apitzx
  • Newbie
  • 80126 Views
  • 180 comments
  • 538 likes
  • Won't Fix
  • 80126 Views
  • 180 comments
  • 538 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • mimi_rabbit1414
  • Newbie
  • 3824 Views
  • 19 comments
  • 17 likes
  • Your Library
  • Fixed
  • 3824 Views
  • 19 comments
  • 17 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • ZachWoodyard
  • Newbie
  • 3703 Views
  • 32 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 3703 Views
  • 32 comments
  • 16 votes

Downtime 29th November 2022: Podcasts missing in the app

Hey folks, We've received reports from some users that podcasts are missing in the app. This is being reported to the right teams at Spotify and they're aware. Rest assured, things should be back to normal in couple of hours. Thank you for understand...

  • Moderator
  • Moderator
  • Hey folks, We've received reports from some users that podcasts are missing in the app.    This is being reported to the right teams at Spotify and they're aware. Rest assured,...
  • Lyubka
  • Moderator
  • 116 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mobile
    Your Library
  • Fixed
  • 116 Views
  • 2 comments
  • 0 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • victoria_p
  • Visitor
  • 59361 Views
  • 387 comments
  • 566 likes
  • Android
  • Under investigation
  • 59361 Views
  • 387 comments
  • 566 votes