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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • 312dzhsaxqd7drodnjuf
  • Newbie
  • 19436 Views
  • 296 comments
  • 582 likes
  • Desktop
  • Fixed
  • 19436 Views
  • 296 comments
  • 582 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Murad_Sultanov
  • Newbie
  • 43248 Views
  • 292 comments
  • 484 likes
  • Android
  • Under investigation
  • 43248 Views
  • 292 comments
  • 484 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • 12148945763
  • Newbie
  • 7538 Views
  • 19 comments
  • 21 likes
  • Other
  • Under investigation
  • 7538 Views
  • 19 comments
  • 21 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • bestbackwards
  • Casual Listener
  • 7257 Views
  • 109 comments
  • 101 likes
  • Android
  • Under investigation
  • 7257 Views
  • 109 comments
  • 101 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Mpg1007
  • Newbie
  • 13850 Views
  • 66 comments
  • 91 likes
  • Android
    Music
  • Fixed
  • 13850 Views
  • 66 comments
  • 91 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • iñakib
  • Newbie
  • 115087 Views
  • 303 comments
  • 585 likes
  • Other
  • Under investigation
  • 115087 Views
  • 303 comments
  • 585 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • goforit
  • Music Fan
  • 37099 Views
  • 127 comments
  • 646 likes
  • Not Right Now
  • 37099 Views
  • 127 comments
  • 646 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • metzger25
  • Newbie
  • 9753 Views
  • 768 comments
  • 4 likes
  • Other
  • Fixed
  • 9753 Views
  • 768 comments
  • 4 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • barbeàpapa
  • Newbie
  • 2818 Views
  • 30 comments
  • 15 likes
  • Desktop
    Windows
  • Fixed
  • 2818 Views
  • 30 comments
  • 15 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • anna_scooter
  • Casual Listener
  • 52970 Views
  • 190 comments
  • 848 likes
  • Premium
    Your Library
  • Under investigation
  • 52970 Views
  • 190 comments
  • 848 votes

Blank Home Page

Hi I just log into my Spotify and my homepage is missing.Device: IPhone XSystem: IOS 10

52CE0228-6AE3-47B2-ABC3-03772F212D47.png
  • Casual Listener
  • Hi I just log into my Spotify and my homepage is missing. Device: IPhone X System: IOS 10  
  • josephd60
  • Gig Goer
  • 5770 Views
  • 34 comments
  • 39 likes
  • Fixed
  • 5770 Views
  • 34 comments
  • 39 votes

[Android][Playlists] Fast scrolling missing

For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the user experience. That being said, it's now easier to...

  • Casual Listener
  • For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the u...
  • qkachoo
  • Newbie
  • 14420 Views
  • 109 comments
  • 81 likes
  • Android
    Playlists
  • Fixed
  • 14420 Views
  • 109 comments
  • 81 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • khalit15
  • Newbie
  • 12560 Views
  • 69 comments
  • 101 likes
  • Sony
  • Not Right Now
  • 12560 Views
  • 69 comments
  • 101 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   We're ...
  • SilSpoti
  • Newbie
  • 489 Views
  • 17 comments
  • 4 likes
  • iOS
  • Under investigation
  • 489 Views
  • 17 comments
  • 4 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • arin212
  • Newbie
  • 16855 Views
  • 81 comments
  • 260 likes
  • Desktop
    Mobile
  • Under investigation
  • 16855 Views
  • 81 comments
  • 260 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • morgushka
  • Newbie
  • 48507 Views
  • 372 comments
  • 953 likes
  • Mobile
    Your Library
  • Under investigation
  • 48507 Views
  • 372 comments
  • 953 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 1438 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 1438 Views
  • 21 comments
  • 19 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • Krollewicz
  • Newbie
  • 1655 Views
  • 34 comments
  • 30 likes
  • Other
  • Under investigation
  • 1655 Views
  • 34 comments
  • 30 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Timpe90
  • Newbie
  • 11117 Views
  • 87 comments
  • 213 likes
  • Android
  • Under investigation
  • 11117 Views
  • 87 comments
  • 213 votes