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Ongoing Issues

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Forum Posts

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • SnarkyDuck
  • Newbie
  • 20905 Views
  • 20 comments
  • 50 likes
  • Web Player
  • Not An Issue
  • 20905 Views
  • 20 comments
  • 50 votes

Low volume when casting Spotify

Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It...

  • Casual Listener
  • Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my ...
  • TonyY83
  • Newbie
  • 17360 Views
  • 151 comments
  • 51 likes
  • Not Right Now
  • 17360 Views
  • 151 comments
  • 51 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • MihailY
  • Moderator
  • 3326 Views
  • 141 comments
  • 62 likes
  • Other
  • Under investigation
  • 3326 Views
  • 141 comments
  • 62 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Brs2
  • Visitor
  • 144862 Views
  • 254 comments
  • 494 likes
  • Mobile
  • Fixed
  • 144862 Views
  • 254 comments
  • 494 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • Camlrae
  • Visitor
  • 39584 Views
  • 250 comments
  • 325 likes
  • Android
  • Not Right Now
  • 39584 Views
  • 250 comments
  • 325 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • kennia_boy
  • Casual Listener
  • 450 Views
  • 21 comments
  • 11 likes
  • Desktop
    Your Library
  • Under investigation
  • 450 Views
  • 21 comments
  • 11 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 251 Views
  • 4 comments
  • 4 likes
  • Other
  • Under investigation
  • 251 Views
  • 4 comments
  • 4 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • GreenFox
  • Regular
  • 50573 Views
  • 278 comments
  • 473 likes
  • iOS
  • Not Right Now
  • 50573 Views
  • 278 comments
  • 473 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • alfabravoteam
  • Visitor
  • 18307 Views
  • 50 comments
  • 43 likes
  • Not Right Now
  • 18307 Views
  • 50 comments
  • 43 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

589BC11A-CEFB-494E-AD41-6562062DF725.jpeg
  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doe...
  • Wolfius
  • Newbie
  • 5283 Views
  • 32 comments
  • 24 likes
  • Not Right Now
  • 5283 Views
  • 32 comments
  • 24 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • _starry_wolf
  • Newbie
  • 132741 Views
  • 603 comments
  • 1822 likes
  • Premium
    Your Library
  • Under investigation
  • 132741 Views
  • 603 comments
  • 1822 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 744 Views
  • 22 comments
  • 14 likes
  • Android
  • Fixed
  • 744 Views
  • 22 comments
  • 14 votes

[Car View] Landscape rotation doesn't work

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueThe newest update seems to have completely disabled the auto landscape rotation for Spotify for me, in all screens. As of yesterday it worked fine, but...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue The newest update seems to have completely disabled the auto landscape rota...
  • Luan
  • Spotify Star
  • 7135 Views
  • 34 comments
  • 14 likes
  • Android
    car mode
    landscape mode
  • Not Right Now
  • 7135 Views
  • 34 comments
  • 14 votes

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 214 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 214 Views
  • 2 comments
  • 3 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 26669 Views
  • 72 comments
  • 285 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 26669 Views
  • 72 comments
  • 285 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Casual Listener
  • 43181 Views
  • 59 comments
  • 88 likes
  • Android
    iOS
  • Fixed
  • 43181 Views
  • 59 comments
  • 88 votes

[Downtime 12.09.] Delay in Google Play Billing Subscriptions

Hey folks!We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.

  • Moderator
  • Moderator
  • Hey folks! We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.
  • Vasil
  • Moderator
  • 75 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 75 Views
  • 2 comments
  • 0 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Lyubka
  • Moderator
  • 46550 Views
  • 78 comments
  • 224 likes
  • iOS
  • Fixed
  • 46550 Views
  • 78 comments
  • 224 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Chu-
  • Newbie
  • 20827 Views
  • 82 comments
  • 45 likes
  • Other
  • Not Right Now
  • 20827 Views
  • 82 comments
  • 45 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • Disturbed11
  • Newbie
  • 4295 Views
  • 121 comments
  • 111 likes
  • Android
  • Fixed
  • 4295 Views
  • 121 comments
  • 111 votes