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Ongoing Issues

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Forum Posts

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Jodie653
  • Casual Listener
  • 11625 Views
  • 99 comments
  • 145 likes
  • Your Library
  • Under investigation
  • 11625 Views
  • 99 comments
  • 145 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 91 Views
  • 26 comments
  • 0 likes
  • Other
  • Under investigation
  • 91 Views
  • 26 comments
  • 0 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • njphilli
  • Newbie
  • 960 Views
  • 14 comments
  • 27 likes
  • Other
  • Under investigation
  • 960 Views
  • 14 comments
  • 27 votes

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • paolomattiuzzo
  • Newbie
  • 2777 Views
  • 94 comments
  • 60 likes
  • Android
  • Under investigation
  • 2777 Views
  • 94 comments
  • 60 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • hcs95
  • Visitor
  • 2018 Views
  • 46 comments
  • 20 likes
  • Other
    Your Library
  • Under investigation
  • 2018 Views
  • 46 comments
  • 20 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Jonowalker
  • Newbie
  • 13059 Views
  • 181 comments
  • 232 likes
  • iOS
  • Under investigation
  • 13059 Views
  • 181 comments
  • 232 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • DeezerSoundsBetter
  • Newbie
  • 2489 Views
  • 79 comments
  • 38 likes
  • Android
  • Under investigation
  • 2489 Views
  • 79 comments
  • 38 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • bennimarnati_97
  • Newbie
  • 3391 Views
  • 51 comments
  • 52 likes
  • iOS
  • Under investigation
  • 3391 Views
  • 51 comments
  • 52 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 383 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 383 Views
  • 9 comments
  • 1 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Dantpool
  • Gig Goer
  • 6430 Views
  • 103 comments
  • 50 likes
  • Other
  • Under investigation
  • 6430 Views
  • 103 comments
  • 50 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Fosteringisaac2
  • Newbie
  • 1232 Views
  • 8 comments
  • 24 likes
  • Other
  • Under investigation
  • 1232 Views
  • 8 comments
  • 24 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • Hok1
  • Newbie
  • 34776 Views
  • 219 comments
  • 210 likes
  • Other
  • Fixed
  • 34776 Views
  • 219 comments
  • 210 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • dor_s
  • Newbie
  • 29154 Views
  • 320 comments
  • 290 likes
  • Desktop (Windows)
  • Under investigation
  • 29154 Views
  • 320 comments
  • 290 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Ivelina
  • Moderator
  • 1347 Views
  • 33 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1347 Views
  • 33 comments
  • 17 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • gwenolechenouard
  • Newbie
  • 8167 Views
  • 39 comments
  • 11 likes
  • Connect
  • Need more info
  • 8167 Views
  • 39 comments
  • 11 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • AlejaR
  • Moderator
  • 527 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 527 Views
  • 27 comments
  • 1 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 159325 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 159325 Views
  • 618 comments
  • 1857 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • pxsepulv
  • Newbie
  • 57508 Views
  • 340 comments
  • 817 likes
  • Connect
  • Not Right Now
  • 57508 Views
  • 340 comments
  • 817 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • methanenitrile
  • Newbie
  • 13939 Views
  • 101 comments
  • 254 likes
  • Desktop
    Mobile
  • Fixed
  • 13939 Views
  • 101 comments
  • 254 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 1021 Views
  • 14 comments
  • 14 likes
  • Other
  • Fixed
  • 1021 Views
  • 14 comments
  • 14 votes