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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving the "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is be...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving the "Could not load lyrics" error in  almost every song. ...
  • Lyubka
  • Moderator
  • 9 Views
  • 13 comments
  • 2 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Under investigation
  • 9 Views
  • 13 comments
  • 2 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Mrithyunjaya
  • Newbie
  • 2534 Views
  • 28 comments
  • 3 likes
  • iOS
  • Under investigation
  • 2534 Views
  • 28 comments
  • 3 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • kindrjas
  • Visitor
  • 2858 Views
  • 299 comments
  • 9 likes
  • Desktop (Windows)
  • Under investigation
  • 2858 Views
  • 299 comments
  • 9 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 5399 Views
  • 38 comments
  • 23 likes
  • Other
  • Under investigation
  • 5399 Views
  • 38 comments
  • 23 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while play...
  • danilomadsee
  • Casual Listener
  • 8716 Views
  • 143 comments
  • 314 likes
  • Desktop
    Desktop (Windows)
  • Under investigation
  • 8716 Views
  • 143 comments
  • 314 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ppablospizzaservice
  • Newbie
  • 31565 Views
  • 181 comments
  • 287 likes
  • Android
  • Not Right Now
  • 31565 Views
  • 181 comments
  • 287 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • Aldarith2
  • Newbie
  • 11233 Views
  • 25 comments
  • 25 likes
  • bug
  • Not An Issue
  • 11233 Views
  • 25 comments
  • 25 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • OscarDC
  • Moderator
  • 5976 Views
  • 59 comments
  • 132 likes
  • Content Questions
  • Under investigation
  • 5976 Views
  • 59 comments
  • 132 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • theooophile
  • Newbie
  • 26829 Views
  • 93 comments
  • 96 likes
  • Music
  • Not Right Now
  • 26829 Views
  • 93 comments
  • 96 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 752 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 752 Views
  • 18 comments
  • 2 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • David_4
  • Newbie
  • 60359 Views
  • 225 comments
  • 908 likes
  • Premium
    Your Library
  • Under investigation
  • 60359 Views
  • 225 comments
  • 908 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experie...
  • squishedpeanut
  • Newbie
  • 3592 Views
  • 31 comments
  • 9 likes
  • iOS
  • Fixed
  • 3592 Views
  • 31 comments
  • 9 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • IHS15
  • Music Fan
  • 20151 Views
  • 785 comments
  • 5 likes
  • Other
  • Fixed
  • 20151 Views
  • 785 comments
  • 5 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • Yordan
  • Moderator
  • 16398 Views
  • 65 comments
  • 28 likes
  • Other
  • Under investigation
  • 16398 Views
  • 65 comments
  • 28 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • Viirock
  • Casual Listener
  • 45349 Views
  • 56 comments
  • 147 likes
  • shuffle
  • Not An Issue
  • 45349 Views
  • 56 comments
  • 147 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • waitingfordragons
  • Newbie
  • 31993 Views
  • 354 comments
  • 650 likes
  • Desktop (Windows)
  • Fixed
  • 31993 Views
  • 354 comments
  • 650 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • Yordan
  • Moderator
  • 8260 Views
  • 105 comments
  • 88 likes
  • Android
  • Fixed
  • 8260 Views
  • 105 comments
  • 88 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Moderator
  • 6853 Views
  • 84 comments
  • 85 likes
  • Other
  • Fixed
  • 6853 Views
  • 84 comments
  • 85 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • sejalllll
  • Newbie
  • 39579 Views
  • 103 comments
  • 73 likes
  • Not An Issue
  • 39579 Views
  • 103 comments
  • 73 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • yoonnel
  • Songwriter
  • 3163 Views
  • 46 comments
  • 53 likes
  • Other
  • Under investigation
  • 3163 Views
  • 46 comments
  • 53 votes