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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • FAlonge1
  • Newbie
  • 5636 Views
  • 86 comments
  • 47 likes
  • Other
  • Under investigation
  • 5636 Views
  • 86 comments
  • 47 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • haleynicole878
  • Newbie
  • 87560 Views
  • 183 comments
  • 287 likes
  • Other
  • Not Right Now
  • 87560 Views
  • 183 comments
  • 287 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • ahmetturer
  • Newbie
  • 10585 Views
  • 82 comments
  • 140 likes
  • Your Library
  • Under investigation
  • 10585 Views
  • 82 comments
  • 140 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • Salady
  • Visitor
  • 759 Views
  • 38 comments
  • 8 likes
  • Other
    Your Library
  • Under investigation
  • 759 Views
  • 38 comments
  • 8 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • kirstenbrontmir
  • Newbie
  • 11689 Views
  • 165 comments
  • 218 likes
  • iOS
  • Under investigation
  • 11689 Views
  • 165 comments
  • 218 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • AndriiH
  • Casual Listener
  • 2061 Views
  • 65 comments
  • 33 likes
  • Android
  • Under investigation
  • 2061 Views
  • 65 comments
  • 33 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • MihailY
  • Moderator
  • 32946 Views
  • 213 comments
  • 209 likes
  • Other
  • Fixed
  • 32946 Views
  • 213 comments
  • 209 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • catling42
  • Newbie
  • 27396 Views
  • 316 comments
  • 267 likes
  • Desktop (Windows)
  • Under investigation
  • 27396 Views
  • 316 comments
  • 267 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 12940 Views
  • 51 comments
  • 77 likes
  • iOS
  • Fixed
  • 12940 Views
  • 51 comments
  • 77 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • Chazy2
  • Newbie
  • 1908 Views
  • 43 comments
  • 28 likes
  • iOS
  • Under investigation
  • 1908 Views
  • 43 comments
  • 28 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • Stonewall_Casey
  • Newbie
  • 1034 Views
  • 31 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1034 Views
  • 31 comments
  • 17 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Kevinjohn2
  • Newbie
  • 919 Views
  • 5 comments
  • 19 likes
  • Other
  • Under investigation
  • 919 Views
  • 5 comments
  • 19 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 38926 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 38926 Views
  • 28 comments
  • 13 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12746 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12746 Views
  • 155 comments
  • 84 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 45761 Views
  • 166 comments
  • 196 likes
  • Android
  • Won't Fix
  • 45761 Views
  • 166 comments
  • 196 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 68895 Views
  • 682 comments
  • 1065 likes
  • Android
  • Fixed
  • 68895 Views
  • 682 comments
  • 1065 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 20659 Views
  • 227 comments
  • 288 likes
  • Other
  • Under investigation
  • 20659 Views
  • 227 comments
  • 288 votes

[Discord] 'Listen Along' feature delay between users

Plan Premium Operating System Windows 10 My Question or IssueHello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. Now I'm not sure if it's specifically a Spotify issue or a Discord issue,...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. N...
  • romidamaru
  • Newbie
  • 33314 Views
  • 24 comments
  • 36 likes
  • Partner
  • Fixed
  • 33314 Views
  • 24 comments
  • 36 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 22220 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 22220 Views
  • 61 comments
  • 54 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • wintercearignines
  • Newbie
  • 313 Views
  • 8 comments
  • 1 likes
  • Desktop (Windows)
  • Need more info
  • 313 Views
  • 8 comments
  • 1 votes