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[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24448 Views
  • 71 comments
  • 278 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24448 Views
  • 71 comments
  • 278 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • extrapate
  • Newbie
  • 69931 Views
  • 287 comments
  • 1034 likes
  • Premium
    Your Library
  • Under investigation
  • 69931 Views
  • 287 comments
  • 1034 votes

Controls in notification bar not showing

PlanPremiumCountryUkDeviceSamsung Galaxy S10+Operating SystemAndroid OreoMy Question or IssueThe controls are not showing in the notification bar on Android

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue The controls are not showing in the notification bar on Android
  • Falsenamen
  • Newbie
  • 15675 Views
  • 43 comments
  • 5 likes
  • Android
    controls
    notification bar
  • Fixed
  • 15675 Views
  • 43 comments
  • 5 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • MihailY
  • Moderator
  • 8002 Views
  • 57 comments
  • 40 likes
  • iOS
  • Under investigation
  • 8002 Views
  • 57 comments
  • 40 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • pulszero
  • Newbie
  • 10533 Views
  • 363 comments
  • 24 likes
  • Desktop (Windows)
  • Under investigation
  • 10533 Views
  • 363 comments
  • 24 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 18516 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 18516 Views
  • 41 comments
  • 126 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • Terppi
  • Newbie
  • 2237 Views
  • 104 comments
  • 56 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 2237 Views
  • 104 comments
  • 56 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Gink0
  • Newbie
  • 65118 Views
  • 412 comments
  • 581 likes
  • Android
  • Under investigation
  • 65118 Views
  • 412 comments
  • 581 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 1074 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 1074 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 4044 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 4044 Views
  • 62 comments
  • 21 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is ...
  • Flipped_J-Cole
  • Newbie
  • 2967 Views
  • 134 comments
  • 14 likes
  • Desktop (Mac)
  • Under investigation
  • 2967 Views
  • 134 comments
  • 14 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • twentiethavenue
  • Roadie
  • 114329 Views
  • 166 comments
  • 398 likes
  • Mobile
  • Not Right Now
  • 114329 Views
  • 166 comments
  • 398 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • CiurkitboyN
  • Casual Listener
  • 34977 Views
  • 355 comments
  • 655 likes
  • Desktop (Windows)
  • Fixed
  • 34977 Views
  • 355 comments
  • 655 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 26660 Views
  • 324 comments
  • 592 likes
  • Mobile
  • Fixed
  • 26660 Views
  • 324 comments
  • 592 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • PrcekKk25
  • Newbie
  • 85683 Views
  • 183 comments
  • 543 likes
  • Won't Fix
  • 85683 Views
  • 183 comments
  • 543 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • KP97
  • Newbie
  • 1133 Views
  • 24 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Under investigation
  • 1133 Views
  • 24 comments
  • 9 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • M3TAPVNK
  • Casual Listener
  • 11647 Views
  • 164 comments
  • 220 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Under investigation
  • 11647 Views
  • 164 comments
  • 220 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Not applicable
  • 6644 Views
  • 120 comments
  • 95 likes
  • Other
  • Under investigation
  • 6644 Views
  • 120 comments
  • 95 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • leknar09
  • Newbie
  • 18949 Views
  • 126 comments
  • 325 likes
  • Android
  • Under investigation
  • 18949 Views
  • 126 comments
  • 325 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • screenone
  • Newbie
  • 7042 Views
  • 57 comments
  • 54 likes
  • Under investigation
  • 7042 Views
  • 57 comments
  • 54 votes