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Ongoing Issues

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Forum Posts

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • N4th4n
  • Music Fan
  • 19897 Views
  • 56 comments
  • 50 likes
  • Not Right Now
  • 19897 Views
  • 56 comments
  • 50 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • jamesmarry
  • Newbie
  • 1220 Views
  • 13 comments
  • 32 likes
  • Android
  • Under investigation
  • 1220 Views
  • 13 comments
  • 32 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • WalterSobchak23
  • Regular
  • 2741 Views
  • 56 comments
  • 53 likes
  • iOS
  • Under investigation
  • 2741 Views
  • 56 comments
  • 53 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • sdontula
  • Newbie
  • 3935 Views
  • 51 comments
  • 102 likes
  • Mobile
  • Under investigation
  • 3935 Views
  • 51 comments
  • 102 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • OzListens
  • Newbie
  • 7279 Views
  • 218 comments
  • 78 likes
  • Desktop (Windows)
  • Under investigation
  • 7279 Views
  • 218 comments
  • 78 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • DooBeeDubious
  • Casual Listener
  • 877 Views
  • 16 comments
  • 4 likes
  • Accounts
  • Fixed
  • 877 Views
  • 16 comments
  • 4 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • ValinHawK
  • Newbie
  • 13402 Views
  • 193 comments
  • 191 likes
  • Other
  • Under investigation
  • 13402 Views
  • 193 comments
  • 191 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • Tr40
  • Newbie
  • 23099 Views
  • 28 comments
  • 147 likes
  • Case Closed
  • 23099 Views
  • 28 comments
  • 147 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • Ankitha
  • Visitor
  • 415 Views
  • 5 comments
  • 3 likes
  • Accounts
  • Under investigation
  • 415 Views
  • 5 comments
  • 3 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 700 Views
  • 3 comments
  • 8 likes
  • Other
  • Fixed
  • 700 Views
  • 3 comments
  • 8 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • IlIIlIIlllIlIIllI
  • Newbie
  • 41163 Views
  • 264 comments
  • 339 likes
  • Android
  • Not Right Now
  • 41163 Views
  • 264 comments
  • 339 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
  • ClarenceMak
  • Newbie
  • 42018 Views
  • 131 comments
  • 667 likes
  • Not Right Now
  • 42018 Views
  • 131 comments
  • 667 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 2913 Views
  • 42 comments
  • 11 likes
  • Mobile
  • Fixed
  • 2913 Views
  • 42 comments
  • 11 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Koobertdoobert
  • Visitor
  • 4831 Views
  • 40 comments
  • 70 likes
  • Your Library
  • Under investigation
  • 4831 Views
  • 40 comments
  • 70 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • cmjpockets
  • Newbie
  • 31094 Views
  • 100 comments
  • 107 likes
  • music
  • Not Right Now
  • 31094 Views
  • 100 comments
  • 107 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • IVL
  • Newbie
  • 1129 Views
  • 14 comments
  • 5 likes
  • PS4
  • Under investigation
  • 1129 Views
  • 14 comments
  • 5 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • Ivelina
  • Moderator
  • 1515 Views
  • 13 comments
  • 1 likes
  • Connect
  • Need more info
  • 1515 Views
  • 13 comments
  • 1 votes

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 24558 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 24558 Views
  • 163 comments
  • 750 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 2357 Views
  • 133 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2357 Views
  • 133 comments
  • 22 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 3769 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 3769 Views
  • 20 comments
  • 27 votes