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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • astapovo
  • Newbie
  • 468 Views
  • 30 comments
  • 6 likes
  • Other
  • Under investigation
  • 468 Views
  • 30 comments
  • 6 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • EndaLok
  • Newbie
  • 19097 Views
  • 167 comments
  • 233 likes
  • Desktop
  • Under investigation
  • 19097 Views
  • 167 comments
  • 233 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Lexidh
  • Visitor
  • 18747 Views
  • 133 comments
  • 331 likes
  • Other
  • Under investigation
  • 18747 Views
  • 133 comments
  • 331 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 64268 Views
  • 345 comments
  • 629 likes
  • Android
  • Under investigation
  • 64268 Views
  • 345 comments
  • 629 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • Clee4101
  • Casual Listener
  • 132625 Views
  • 444 comments
  • 1136 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 132625 Views
  • 444 comments
  • 1136 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Jahrodg
  • Newbie
  • 31305 Views
  • 101 comments
  • 222 likes
  • Other
  • Under investigation
  • 31305 Views
  • 101 comments
  • 222 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Casual Listener
  • 51030 Views
  • 360 comments
  • 455 likes
  • Other
  • Fixed
  • 51030 Views
  • 360 comments
  • 455 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • JMackDrums
  • Newbie
  • 2445 Views
  • 18 comments
  • 13 likes
  • Android
  • Not Right Now
  • 2445 Views
  • 18 comments
  • 13 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 24174 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 24174 Views
  • 82 comments
  • 282 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • tamyr37
  • Music Fan
  • 9191 Views
  • 77 comments
  • 101 likes
  • Desktop
  • Fixed
  • 9191 Views
  • 77 comments
  • 101 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 3790 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 3790 Views
  • 69 comments
  • 25 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • RedRobine
  • Newbie
  • 17787 Views
  • 89 comments
  • 97 likes
  • Accounts
  • Fixed
  • 17787 Views
  • 89 comments
  • 97 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • KatFMarks
  • Newbie
  • 45556 Views
  • 288 comments
  • 402 likes
  • Other
  • Not Right Now
  • 45556 Views
  • 288 comments
  • 402 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • Banananana2
  • Newbie
  • 33544 Views
  • 147 comments
  • 457 likes
  • Android
  • Not Right Now
  • 33544 Views
  • 147 comments
  • 457 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • IxxaSchmixa
  • Visitor
  • 30503 Views
  • 146 comments
  • 256 likes
  • Your Library
  • Under investigation
  • 30503 Views
  • 146 comments
  • 256 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Garred34
  • Visitor
  • 25062 Views
  • 168 comments
  • 183 likes
  • Other
  • Not Right Now
  • 25062 Views
  • 168 comments
  • 183 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • Lazore
  • Casual Listener
  • 43034 Views
  • 381 comments
  • 250 likes
  • Accounts
    Other
  • Under investigation
  • 43034 Views
  • 381 comments
  • 250 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

  • Moderator
  • Moderator
  • We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
  • Gisselkittti1
  • Newbie
  • 3191 Views
  • 9 comments
  • 48 likes
  • Accounts
  • Fixed
  • 3191 Views
  • 9 comments
  • 48 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • calamar-87
  • Gig Goer
  • 16353 Views
  • 157 comments
  • 84 likes
  • Your Library
  • Fixed
  • 16353 Views
  • 157 comments
  • 84 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • tinned_fish
  • Newbie
  • 29072 Views
  • 215 comments
  • 322 likes
  • Other
  • Fixed
  • 29072 Views
  • 215 comments
  • 322 votes