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Ongoing Issues

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Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • sgulau
  • Visitor
  • 5295 Views
  • 211 comments
  • 58 likes
  • Desktop (Windows)
  • Under investigation
  • 5295 Views
  • 211 comments
  • 58 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Matthea
  • Visitor
  • 365 Views
  • 10 comments
  • 11 likes
  • Android
  • Under investigation
  • 365 Views
  • 10 comments
  • 11 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • hedyamel
  • Newbie
  • 3307 Views
  • 47 comments
  • 86 likes
  • Mobile
  • Under investigation
  • 3307 Views
  • 47 comments
  • 86 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • Ivelina
  • Moderator
  • 1311 Views
  • 13 comments
  • 1 likes
  • Connect
  • Need more info
  • 1311 Views
  • 13 comments
  • 1 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Fixspottifyonsonos
  • Visitor
  • 12348 Views
  • 185 comments
  • 178 likes
  • Other
  • Under investigation
  • 12348 Views
  • 185 comments
  • 178 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • smileangel
  • Regular
  • 4136 Views
  • 37 comments
  • 57 likes
  • Your Library
  • Under investigation
  • 4136 Views
  • 37 comments
  • 57 votes

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 22712 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 22712 Views
  • 163 comments
  • 750 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 1898 Views
  • 132 comments
  • 21 likes
  • Desktop
  • Fixed
  • 1898 Views
  • 132 comments
  • 21 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Cavedog03
  • Newbie
  • 1860 Views
  • 51 comments
  • 34 likes
  • iOS
  • Under investigation
  • 1860 Views
  • 51 comments
  • 34 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 3730 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 3730 Views
  • 20 comments
  • 27 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • T_Abraham
  • Casual Listener
  • 53739 Views
  • 801 comments
  • 9 likes
  • Other
  • Fixed
  • 53739 Views
  • 801 comments
  • 9 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Colineeez
  • Visitor
  • 37941 Views
  • 26 comments
  • 11 likes
  • Not Right Now
  • 37941 Views
  • 26 comments
  • 11 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4232 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4232 Views
  • 72 comments
  • 49 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 7390 Views
  • 128 comments
  • 141 likes
  • Android
  • Fixed
  • 7390 Views
  • 128 comments
  • 141 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • Vasil
  • Moderator
  • 932 Views
  • 13 comments
  • 4 likes
  • PS4
  • Under investigation
  • 932 Views
  • 13 comments
  • 4 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • HorselessName
  • Regular
  • 923 Views
  • 4 comments
  • 6 likes
  • Accounts
  • Fixed
  • 923 Views
  • 4 comments
  • 6 votes

Bluetooth, wrong metadata/metadata not updated

Hello, I am facing an issue and I beleive I am not the only one. When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title of the previous song. I found a few posts about this issue but no so...

  • Casual Listener
  • Hello,   I am facing an issue and I beleive I am not the only one.   When playing a song in my car (2016 Seat Leon), the track informations are not updated correctly and shows the title...
  • SrDavidGhibli
  • Newbie
  • 17374 Views
  • 64 comments
  • 82 likes
  • Android
    avrcp
    bluetooth
    metadata
  • Not Right Now
  • 17374 Views
  • 64 comments
  • 82 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 32805 Views
  • 283 comments
  • 394 likes
  • iOS
  • Fixed
  • 32805 Views
  • 283 comments
  • 394 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 11868 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 11868 Views
  • 107 comments
  • 89 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • mitchluvscindy
  • Casual Listener
  • 16727 Views
  • 161 comments
  • 126 likes
  • iOS
  • Fixed
  • 16727 Views
  • 161 comments
  • 126 votes