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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nb...
  • jdaw873
  • Newbie
  • 1085 Views
  • 48 comments
  • 17 likes
  • Desktop
  • Under investigation
  • 1085 Views
  • 48 comments
  • 17 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • RyKaT
  • Newbie
  • 56294 Views
  • 388 comments
  • 1007 likes
  • Mobile
    Your Library
  • Not Right Now
  • 56294 Views
  • 388 comments
  • 1007 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated. Please note that this is different from Spotify loads slowly / goes unresponsive on iOS. In case yo...

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.   Please note that this is different fr...
  • hypncs
  • Newbie
  • 11103 Views
  • 186 comments
  • 131 likes
  • iOS
  • Under investigation
  • 11103 Views
  • 186 comments
  • 131 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Echo_The_Cute_Wolf
  • Roadie
  • 81028 Views
  • 360 comments
  • 1213 likes
  • Premium
    Your Library
  • Need more info
  • 81028 Views
  • 360 comments
  • 1213 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • lolzcalvin
  • Newbie
  • 21249 Views
  • 521 comments
  • 58 likes
  • Desktop (Windows)
  • Under investigation
  • 21249 Views
  • 521 comments
  • 58 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • Brett-273
  • Newbie
  • 33514 Views
  • 232 comments
  • 258 likes
  • iOS
  • Fixed
  • 33514 Views
  • 232 comments
  • 258 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • AlejaR
  • Moderator
  • 27188 Views
  • 107 comments
  • 63 likes
  • Other
  • Not Right Now
  • 27188 Views
  • 107 comments
  • 63 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Yordan
  • Moderator
  • 4814 Views
  • 41 comments
  • 66 likes
  • iOS
  • Fixed
  • 4814 Views
  • 41 comments
  • 66 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • AnxietyL3
  • Newbie
  • 123011 Views
  • 202 comments
  • 421 likes
  • Mobile
  • Not Right Now
  • 123011 Views
  • 202 comments
  • 421 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 15158 Views
  • 47 comments
  • 36 likes
  • Not Right Now
  • 15158 Views
  • 47 comments
  • 36 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

1.png
  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • ayyyesss
  • Newbie
  • 2893 Views
  • 36 comments
  • 61 likes
  • Premium
  • Fixed
  • 2893 Views
  • 36 comments
  • 61 votes

Downtime 21 March 2023: Support Site down

Hey folks,We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form. Also it's possible that Support Articles are failing to load.

  • Moderator
  • Moderator
  • Hey folks, We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form.  Also it's possible that Support Articl...
  • Kiril
  • Moderator
  • 79 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 79 Views
  • 2 comments
  • 0 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • lordjarlidar
  • Newbie
  • 20799 Views
  • 136 comments
  • 350 likes
  • Android
  • Not Right Now
  • 20799 Views
  • 136 comments
  • 350 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • NiNoX
  • Newbie
  • 10888 Views
  • 145 comments
  • 138 likes
  • Other
  • Under investigation
  • 10888 Views
  • 145 comments
  • 138 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • waxlyrical
  • Newbie
  • 31966 Views
  • 332 comments
  • 599 likes
  • Desktop
  • Fixed
  • 31966 Views
  • 332 comments
  • 599 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Dian
  • Moderator
  • 9487 Views
  • 67 comments
  • 64 likes
  • Fixed
  • 9487 Views
  • 67 comments
  • 64 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • jwllewelyn
  • Newbie
  • 33400 Views
  • 194 comments
  • 296 likes
  • Android
  • Not Right Now
  • 33400 Views
  • 194 comments
  • 296 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • amenlar5
  • Newbie
  • 7338 Views
  • 117 comments
  • 88 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 7338 Views
  • 117 comments
  • 88 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • me4tgr1ndr
  • Newbie
  • 13122 Views
  • 61 comments
  • 36 likes
  • Other
  • Not Right Now
  • 13122 Views
  • 61 comments
  • 36 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and...
  • RadioOneChristian
  • Newbie
  • 551 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 551 Views
  • 13 comments
  • 7 votes