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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • Oceanplanet
  • Newbie
  • 7501 Views
  • 114 comments
  • 104 likes
  • Android
  • Under investigation
  • 7501 Views
  • 114 comments
  • 104 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • ipekalara
  • Newbie
  • 145 Views
  • 6 comments
  • 3 likes
  • Other
  • Under investigation
  • 145 Views
  • 6 comments
  • 3 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Eradrim
  • Visitor
  • 44011 Views
  • 298 comments
  • 489 likes
  • Android
  • Under investigation
  • 44011 Views
  • 298 comments
  • 489 votes

How can I report an album that has an audio problem inside the service?

At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and bought the CD, bought some expensive hi-fi headphon...

  • Regular
  • At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and ...
  • Spoxx
  • Regular
  • 239 Views
  • 3 comments
  • 0 likes
  • album problem
    audio problem
  • Fixed
  • 239 Views
  • 3 comments
  • 0 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • matkry
  • Newbie
  • 29691 Views
  • 179 comments
  • 754 likes
  • Fixed
  • 29691 Views
  • 179 comments
  • 754 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizonta...
  • dfietkau
  • Newbie
  • 37142 Views
  • 128 comments
  • 646 likes
  • Not Right Now
  • 37142 Views
  • 128 comments
  • 646 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • xenoandro
  • Newbie
  • 19638 Views
  • 299 comments
  • 582 likes
  • Desktop
  • Fixed
  • 19638 Views
  • 299 comments
  • 582 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 4900 Views
  • 56 comments
  • 124 likes
  • Content Questions
  • Under investigation
  • 4900 Views
  • 56 comments
  • 124 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • Novy
  • Moderator
  • 11189 Views
  • 88 comments
  • 215 likes
  • Android
  • Under investigation
  • 11189 Views
  • 88 comments
  • 215 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • BodomFox
  • Newbie
  • 30551 Views
  • 170 comments
  • 275 likes
  • Android
  • Not Right Now
  • 30551 Views
  • 170 comments
  • 275 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • 12148945763
  • Newbie
  • 7942 Views
  • 19 comments
  • 21 likes
  • Other
  • Under investigation
  • 7942 Views
  • 19 comments
  • 21 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Mpg1007
  • Newbie
  • 13856 Views
  • 66 comments
  • 91 likes
  • Android
    Music
  • Fixed
  • 13856 Views
  • 66 comments
  • 91 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • iñakib
  • Newbie
  • 115334 Views
  • 303 comments
  • 585 likes
  • Other
  • Under investigation
  • 115334 Views
  • 303 comments
  • 585 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • metzger25
  • Newbie
  • 9921 Views
  • 768 comments
  • 4 likes
  • Other
  • Fixed
  • 9921 Views
  • 768 comments
  • 4 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • barbeàpapa
  • Newbie
  • 2828 Views
  • 30 comments
  • 15 likes
  • Desktop
    Windows
  • Fixed
  • 2828 Views
  • 30 comments
  • 15 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • anna_scooter
  • Casual Listener
  • 53089 Views
  • 190 comments
  • 848 likes
  • Premium
    Your Library
  • Under investigation
  • 53089 Views
  • 190 comments
  • 848 votes

Blank Home Page

Hi I just log into my Spotify and my homepage is missing.Device: IPhone XSystem: IOS 10

52CE0228-6AE3-47B2-ABC3-03772F212D47.png
  • Casual Listener
  • Hi I just log into my Spotify and my homepage is missing. Device: IPhone X System: IOS 10  
  • josephd60
  • Gig Goer
  • 5779 Views
  • 34 comments
  • 39 likes
  • Fixed
  • 5779 Views
  • 34 comments
  • 39 votes

[Android][Playlists] Fast scrolling missing

For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the user experience. That being said, it's now easier to...

  • Casual Listener
  • For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the u...
  • qkachoo
  • Newbie
  • 14436 Views
  • 109 comments
  • 81 likes
  • Android
    Playlists
  • Fixed
  • 14436 Views
  • 109 comments
  • 81 votes

Spotify on Android TV lags to death after a while

PlanPremiumCountrySwedenDeviceSony Bravia XF9005 55"Operating SystemAndroid TV My Question or IssueAfter playing a couple of songs Spotify starts lagging, the songs cut in and out and the TV starts getting slower too. Can't turn the TV off, can't go ...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Bravia XF9005 55" Operating System Android TV   My Question or Issue After playing a couple of songs Spotify starts lagging, the songs cut in an...
  • khalit15
  • Newbie
  • 12647 Views
  • 69 comments
  • 101 likes
  • Sony
  • Not Right Now
  • 12647 Views
  • 69 comments
  • 101 votes