Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • CateP
  • Newbie
  • 44935 Views
  • 277 comments
  • 467 likes
  • Android
  • Under investigation
  • 44935 Views
  • 277 comments
  • 467 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Drakkie
  • Casual Listener
  • 18585 Views
  • 62 comments
  • 154 likes
  • Other
  • Under investigation
  • 18585 Views
  • 62 comments
  • 154 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • WraithTDK
  • Regular
  • 95800 Views
  • 186 comments
  • 312 likes
  • Other
  • Not Right Now
  • 95800 Views
  • 186 comments
  • 312 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • Yordan
  • Moderator
  • 1953 Views
  • 14 comments
  • 10 likes
  • Android
  • Not Right Now
  • 1953 Views
  • 14 comments
  • 10 votes

Downtime September 29th: Spotify not working across multiple platforms

We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We've been getting some reports that Spotify is down across platforms. The Support Site looks affected as well.    We're currently aware of the situation and the relevant teams are work...
  • 31gdumibkyllsupvazao
  • Newbie
  • 19831 Views
  • 68 comments
  • 216 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 19831 Views
  • 68 comments
  • 216 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Dekterz
  • Newbie
  • 2046 Views
  • 16 comments
  • 73 likes
  • Android
    Mobile
  • Under investigation
  • 2046 Views
  • 16 comments
  • 73 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • pamela05
  • Visitor
  • 28380 Views
  • 313 comments
  • 175 likes
  • Accounts
    Other
  • Under investigation
  • 28380 Views
  • 313 comments
  • 175 votes

[Downtime 28.09.] GCash payments failing in the Philippines

Hey folks! We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now bein...
  • Hamza726
  • Newbie
  • 179 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 179 Views
  • 4 comments
  • 0 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 66 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 66 Views
  • 2 comments
  • 0 votes

Downtime September 27th: Playback issues for users in Asia

We got some reports mentioning that users located in Asian markets are getting playback issues across devices. We're currently aware of the situation and the relevant teams are working on it.

  • Moderator
  • Moderator
  • We got some reports mentioning that users located in Asian markets are getting playback issues across devices.    We're currently aware of the situation and the relevant teams are worki...
  • ZKBSK
  • Newbie
  • 7058 Views
  • 152 comments
  • 147 likes
  • Your Library
  • Fixed
  • 7058 Views
  • 152 comments
  • 147 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • coke187
  • Roadie
  • 9928 Views
  • 85 comments
  • 218 likes
  • Other
  • Under investigation
  • 9928 Views
  • 85 comments
  • 218 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • robigouk
  • Composer
  • 25514 Views
  • 132 comments
  • 224 likes
  • Your Library
  • Not Right Now
  • 25514 Views
  • 132 comments
  • 224 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 86385 Views
  • 683 comments
  • 1090 likes
  • Android
  • Fixed
  • 86385 Views
  • 683 comments
  • 1090 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 14507 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 14507 Views
  • 65 comments
  • 49 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Not applicable
  • 34225 Views
  • 268 comments
  • 347 likes
  • Other
  • Not Right Now
  • 34225 Views
  • 268 comments
  • 347 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • StaR2311
  • Newbie
  • 31649 Views
  • 144 comments
  • 434 likes
  • Android
  • Not Right Now
  • 31649 Views
  • 144 comments
  • 434 votes

Downtime September 26th: Users who paid for Premium not getting Premium features.

We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family, etc. We're aware of this and it's being looked int...

  • Moderator
  • Moderator
  • We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family,...
  • AlejaR
  • Moderator
  • 1394 Views
  • 8 comments
  • 10 likes
  • Premium
  • Fixed
  • 1394 Views
  • 8 comments
  • 10 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Dentyyy
  • Newbie
  • 24459 Views
  • 212 comments
  • 312 likes
  • Other
  • Fixed
  • 24459 Views
  • 212 comments
  • 312 votes

Downtime 26 SEP: Most recent published episode not showing on Spotify app

Hey folks!We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.    
  • Vasil
  • Moderator
  • 116 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 116 Views
  • 3 comments
  • 0 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

  • Moderator
  • Moderator
  • We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
  • Not applicable
  • 10383 Views
  • 56 comments
  • 137 likes
  • Your Library
  • Fixed
  • 10383 Views
  • 56 comments
  • 137 votes