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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • Mazurky
  • Newbie
  • 9900 Views
  • 102 comments
  • 178 likes
  • Android
    Mobile
  • Not Right Now
  • 9900 Views
  • 102 comments
  • 178 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Nyrobee
  • Regular
  • 15889 Views
  • 79 comments
  • 253 likes
  • Desktop
    Mobile
  • Under investigation
  • 15889 Views
  • 79 comments
  • 253 votes

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 42 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 42 Views
  • 2 comments
  • 0 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • sorssalutis
  • Casual Listener
  • 24216 Views
  • 276 comments
  • 405 likes
  • Mobile
  • Under investigation
  • 24216 Views
  • 276 comments
  • 405 votes

Playback stops on Android

Hey folks! We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices. We wanted to let you know that this is being investigated and we'll keep you posted on h...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from multiple users about the app stopping audio playback. Most of the reports seem to come from Android 11 and Samsung devices.   We want...
  • davitzy
  • Casual Listener
  • 6514 Views
  • 69 comments
  • 144 likes
  • Android
  • Under investigation
  • 6514 Views
  • 69 comments
  • 144 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • meltedbean1
  • Newbie
  • 39502 Views
  • 186 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 39502 Views
  • 186 comments
  • 192 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 3436 Views
  • 52 comments
  • 47 likes
  • Mobile
  • Under investigation
  • 3436 Views
  • 52 comments
  • 47 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Kiril
  • Moderator
  • 3677 Views
  • 42 comments
  • 105 likes
  • Content Questions
  • Under investigation
  • 3677 Views
  • 42 comments
  • 105 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • depot
  • Visitor
  • 3484 Views
  • 29 comments
  • 28 likes
  • Under investigation
  • 3484 Views
  • 29 comments
  • 28 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • davidi2
  • Newbie
  • 33533 Views
  • 257 comments
  • 431 likes
  • Android
  • Under investigation
  • 33533 Views
  • 257 comments
  • 431 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • fondue_knight
  • Newbie
  • 616 Views
  • 16 comments
  • 28 likes
  • Desktop (Windows)
  • Under investigation
  • 616 Views
  • 16 comments
  • 28 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • BlackAgat1984
  • Newbie
  • 2054 Views
  • 31 comments
  • 32 likes
  • Mobile
  • Under investigation
  • 2054 Views
  • 31 comments
  • 32 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • brownieyh
  • Newbie
  • 6261 Views
  • 101 comments
  • 79 likes
  • Desktop
  • Under investigation
  • 6261 Views
  • 101 comments
  • 79 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Cheena1
  • Visitor
  • 23282 Views
  • 81 comments
  • 141 likes
  • Subscriptions
  • Not Right Now
  • 23282 Views
  • 81 comments
  • 141 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • linea12
  • Newbie
  • 6414 Views
  • 30 comments
  • 78 likes
  • Fixed
  • 6414 Views
  • 30 comments
  • 78 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • Vasil
  • Moderator
  • 278 Views
  • 25 comments
  • 0 likes
  • Other
  • Under investigation
  • 278 Views
  • 25 comments
  • 0 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • tmrxddd
  • Newbie
  • 10574 Views
  • 23 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10574 Views
  • 23 comments
  • 25 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • bbrinck
  • Visitor
  • 45110 Views
  • 171 comments
  • 780 likes
  • Premium
    Your Library
  • Under investigation
  • 45110 Views
  • 171 comments
  • 780 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • OscarDC
  • Moderator
  • 24614 Views
  • 338 comments
  • 592 likes
  • Desktop (Windows)
  • Under investigation
  • 24614 Views
  • 338 comments
  • 592 votes

Env: prod