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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • rpkincer
  • Casual Listener
  • 11979 Views
  • 375 comments
  • 25 likes
  • Desktop (Windows)
  • Under investigation
  • 11979 Views
  • 375 comments
  • 25 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Lorraaiiinnee
  • Newbie
  • 115677 Views
  • 169 comments
  • 400 likes
  • Mobile
  • Not Right Now
  • 115677 Views
  • 169 comments
  • 400 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • davidramsay99
  • Visitor
  • 7231 Views
  • 69 comments
  • 138 likes
  • Content Questions
  • Fixed
  • 7231 Views
  • 69 comments
  • 138 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Casual Listener
  • 12673 Views
  • 182 comments
  • 222 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Under investigation
  • 12673 Views
  • 182 comments
  • 222 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Chu-
  • Newbie
  • 10637 Views
  • 56 comments
  • 25 likes
  • Other
  • Not Right Now
  • 10637 Views
  • 56 comments
  • 25 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • evcesanek
  • Newbie
  • 55239 Views
  • 386 comments
  • 995 likes
  • Mobile
    Your Library
  • Not Right Now
  • 55239 Views
  • 386 comments
  • 995 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Hiraml
  • Newbie
  • 71403 Views
  • 292 comments
  • 1047 likes
  • Premium
    Your Library
  • Under investigation
  • 71403 Views
  • 292 comments
  • 1047 votes

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • CaBaL2k
  • Newbie
  • 86575 Views
  • 186 comments
  • 544 likes
  • Won't Fix
  • 86575 Views
  • 186 comments
  • 544 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Zimoniser
  • Newbie
  • 28327 Views
  • 791 comments
  • 5 likes
  • Other
  • Fixed
  • 28327 Views
  • 791 comments
  • 5 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • mvelandia
  • Newbie
  • 65913 Views
  • 414 comments
  • 583 likes
  • Android
  • Under investigation
  • 65913 Views
  • 414 comments
  • 583 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • AlejaR
  • Moderator
  • 7106 Views
  • 123 comments
  • 98 likes
  • Other
  • Under investigation
  • 7106 Views
  • 123 comments
  • 98 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Raquelmcs
  • Newbie
  • 2018 Views
  • 29 comments
  • 16 likes
  • iOS
  • Under investigation
  • 2018 Views
  • 29 comments
  • 16 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • Mendelj3
  • Music Fan
  • 28864 Views
  • 323 comments
  • 593 likes
  • Desktop
  • Fixed
  • 28864 Views
  • 323 comments
  • 593 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • SlavoBlcha
  • Newbie
  • 15048 Views
  • 37 comments
  • 95 likes
  • Android
  • Fixed
  • 15048 Views
  • 37 comments
  • 95 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last fe...
  • Frankk5401
  • Newbie
  • 7305 Views
  • 90 comments
  • 84 likes
  • Desktop
    Mobile
  • Under investigation
  • 7305 Views
  • 90 comments
  • 84 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • brooks29
  • Regular
  • 3544 Views
  • 105 comments
  • 61 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 3544 Views
  • 105 comments
  • 61 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • Disney33
  • Visitor
  • 32441 Views
  • 182 comments
  • 287 likes
  • Android
  • Not Right Now
  • 32441 Views
  • 182 comments
  • 287 votes

Downtime February 1st: Issues with the Spotify Support page

Hey folks!We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to our support. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks! We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to o...
  • Vasil
  • Moderator
  • 157 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 157 Views
  • 3 comments
  • 0 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Not applicable
  • 1455 Views
  • 25 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Under investigation
  • 1455 Views
  • 25 comments
  • 9 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is ...
  • katekief
  • Newbie
  • 3409 Views
  • 135 comments
  • 16 likes
  • Desktop (Mac)
  • Under investigation
  • 3409 Views
  • 135 comments
  • 16 votes