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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • j3o_c1d-1gynj
  • Newbie
  • 4181 Views
  • 24 comments
  • 65 likes
  • iOS
  • Under investigation
  • 4181 Views
  • 24 comments
  • 65 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • Lararani29
  • Newbie
  • 2932 Views
  • 52 comments
  • 60 likes
  • iOS
  • Under investigation
  • 2932 Views
  • 52 comments
  • 60 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • silent-watcher
  • Newbie
  • 42283 Views
  • 203 comments
  • 353 likes
  • Your Library
  • Under investigation
  • 42283 Views
  • 203 comments
  • 353 votes

Downtime April 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • NTrav
  • Newbie
  • 3542 Views
  • 169 comments
  • 53 likes
  • Android
  • Fixed
  • 3542 Views
  • 169 comments
  • 53 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 83455 Views
  • 382 comments
  • 730 likes
  • Android
  • Under investigation
  • 83455 Views
  • 382 comments
  • 730 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 1657 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 1657 Views
  • 24 comments
  • 10 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • CyanSlinky
  • Newbie
  • 1062 Views
  • 36 comments
  • 18 likes
  • Desktop
    Other
  • Under investigation
  • 1062 Views
  • 36 comments
  • 18 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • UHAX
  • Newbie
  • 1484 Views
  • 124 comments
  • 5 likes
  • Other
  • Under investigation
  • 1484 Views
  • 124 comments
  • 5 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • badgoat
  • Newbie
  • 37504 Views
  • 205 comments
  • 337 likes
  • Desktop
  • Fixed
  • 37504 Views
  • 205 comments
  • 337 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • Vasil
  • Moderator
  • 31864 Views
  • 140 comments
  • 638 likes
  • Other
  • Fixed
  • 31864 Views
  • 140 comments
  • 638 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

  • Moderator
  • Moderator
  • We're seeing reports that various 'Spotify.com' pages are down right now for some users.
  • Maria
  • Moderator
  • 283 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 283 Views
  • 2 comments
  • 0 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Erim_sp
  • Casual Listener
  • 9703 Views
  • 80 comments
  • 91 likes
  • Other
  • Fixed
  • 9703 Views
  • 80 comments
  • 91 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • iRobby054
  • Newbie
  • 235956 Views
  • 232 comments
  • 1033 likes
  • Other
  • Fixed
  • 235956 Views
  • 232 comments
  • 1033 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jwesley0123
  • Newbie
  • 12191 Views
  • 73 comments
  • 99 likes
  • Other
  • Under investigation
  • 12191 Views
  • 73 comments
  • 99 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

  • Moderator
  • Moderator
  • Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...
  • Vasil
  • Moderator
  • 459 Views
  • 2 comments
  • 1 likes
  • Other
  • Fixed
  • 459 Views
  • 2 comments
  • 1 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • TheMacDaddy
  • Music Fan
  • 30098 Views
  • 157 comments
  • 446 likes
  • Other
  • Under investigation
  • 30098 Views
  • 157 comments
  • 446 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • GT-W-16-4-200
  • Newbie
  • 126423 Views
  • 136 comments
  • 832 likes
  • Other
  • Fixed
  • 126423 Views
  • 136 comments
  • 832 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 16039 Views
  • 247 comments
  • 47 likes
  • iOS
  • Fixed
  • 16039 Views
  • 247 comments
  • 47 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • greyrux
  • Newbie
  • 29495 Views
  • 171 comments
  • 191 likes
  • Other
  • Not Right Now
  • 29495 Views
  • 171 comments
  • 191 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 4178 Views
  • 29 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 4178 Views
  • 29 comments
  • 22 votes