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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 55795 Views
  • 284 comments
  • 489 likes
  • iOS
  • Fixed
  • 55795 Views
  • 284 comments
  • 489 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • yellowstone55
  • Newbie
  • 5592 Views
  • 37 comments
  • 51 likes
  • Android
  • Fixed
  • 5592 Views
  • 37 comments
  • 51 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 47159 Views
  • 230 comments
  • 212 likes
  • Other
  • Fixed
  • 47159 Views
  • 230 comments
  • 212 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 43163 Views
  • 349 comments
  • 323 likes
  • Desktop (Windows)
  • Fixed
  • 43163 Views
  • 349 comments
  • 323 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • lucoade
  • Newbie
  • 23357 Views
  • 216 comments
  • 288 likes
  • iOS
  • Fixed
  • 23357 Views
  • 216 comments
  • 288 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • Cowboy24
  • Newbie
  • 1734 Views
  • 12 comments
  • 9 likes
  • Android
  • Under investigation
  • 1734 Views
  • 12 comments
  • 9 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 187197 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 187197 Views
  • 618 comments
  • 1857 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 10668 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 10668 Views
  • 63 comments
  • 64 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 2055 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 2055 Views
  • 23 comments
  • 36 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • rjtsauer06
  • Newbie
  • 33455 Views
  • 267 comments
  • 346 likes
  • Other
  • Not Right Now
  • 33455 Views
  • 267 comments
  • 346 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Papafrita_55
  • Visitor
  • 17427 Views
  • 60 comments
  • 146 likes
  • Other
  • Under investigation
  • 17427 Views
  • 60 comments
  • 146 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Meleko
  • Newbie
  • 24777 Views
  • 129 comments
  • 219 likes
  • Your Library
  • Not Right Now
  • 24777 Views
  • 129 comments
  • 219 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • bulaayc
  • Visitor
  • 3120 Views
  • 18 comments
  • 21 likes
  • Accounts
    Premium family
  • Fixed
  • 3120 Views
  • 18 comments
  • 21 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 6606 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 6606 Views
  • 47 comments
  • 89 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 3381 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 3381 Views
  • 35 comments
  • 24 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 2639 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 2639 Views
  • 34 comments
  • 9 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • yuyuyunochan
  • Newbie
  • 116262 Views
  • 484 comments
  • 767 likes
  • Android
  • Not Right Now
  • 116262 Views
  • 484 comments
  • 767 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • AlejaR
  • Moderator
  • 4684 Views
  • 64 comments
  • 39 likes
  • Accounts
    Your Library
  • Fixed
  • 4684 Views
  • 64 comments
  • 39 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 3583 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 3583 Views
  • 38 comments
  • 28 votes

Downtime July 31st 2024: Issues with different self-serve links

We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page.

  • Moderator
  • Moderator
  • We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page. 
  • kmccauley
  • Newbie
  • 1212 Views
  • 9 comments
  • 7 likes
  • Other
  • Fixed
  • 1212 Views
  • 9 comments
  • 7 votes