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Ongoing Issues

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Forum Posts

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 21092 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 21092 Views
  • 169 comments
  • 247 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 568 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 568 Views
  • 3 comments
  • 9 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 62911 Views
  • 407 comments
  • 653 likes
  • Android
  • Fixed
  • 62911 Views
  • 407 comments
  • 653 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue ...
  • Xforce80
  • Newbie
  • 42404 Views
  • 359 comments
  • 660 likes
  • Desktop (Windows)
  • Fixed
  • 42404 Views
  • 359 comments
  • 660 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 144541 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 144541 Views
  • 489 comments
  • 2215 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Ni4ht
  • Visitor
  • 83336 Views
  • 456 comments
  • 698 likes
  • Android
  • Not Right Now
  • 83336 Views
  • 456 comments
  • 698 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 23867 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 23867 Views
  • 199 comments
  • 167 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 7221 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 7221 Views
  • 58 comments
  • 100 votes

Connecting to spotify.... in Android Notification

PlanPremiumCountry GermanyDevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Since the latest update, I get the message in the notification bar "Connecting to spotify" (sorry, living in germany, hopefully I've translated correct) This i...

  • Regular
  • Plan Premium Country  Germany Device Pixel 2 XL Operating System Android Pie   My Question or Issue  Since the latest update, I get the message in the notification bar "Conne...
  • Mellaicious
  • Newbie
  • 125574 Views
  • 540 comments
  • 3679 likes
  • Fixed
  • 125574 Views
  • 540 comments
  • 3679 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 349 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 349 Views
  • 5 comments
  • 4 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 61648 Views
  • 389 comments
  • 1088 likes
  • Mobile
    Your Library
  • Not Right Now
  • 61648 Views
  • 389 comments
  • 1088 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 19036 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 19036 Views
  • 206 comments
  • 226 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • MotoSpoto
  • Newbie
  • 24749 Views
  • 138 comments
  • 392 likes
  • Android
  • Not Right Now
  • 24749 Views
  • 138 comments
  • 392 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Moderator
  • Moderator
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 8056 Views
  • 42 comments
  • 104 likes
  • iOS
  • Fixed
  • 8056 Views
  • 42 comments
  • 104 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 10791 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 10791 Views
  • 59 comments
  • 203 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything (...
  • solb0170
  • Visitor
  • 131807 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
  • Fixed
  • 131807 Views
  • 418 comments
  • 2020 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 13690 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 13690 Views
  • 113 comments
  • 98 votes

[Downtime 13.09.] Account page + sub pages currently loading improperly

Hey folks! We're aware that there's an issue with our account pages showing only text and loading improperly.This is currently being looked into

  • Moderator
  • Moderator
  • Hey folks!   We're aware that there's an issue with our account pages showing only text and loading improperly. This is currently being looked into 🙂
  • Vasil
  • Moderator
  • 238 Views
  • 2 comments
  • 3 likes
  • Other
  • Fixed
  • 238 Views
  • 2 comments
  • 3 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 55319 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 55319 Views
  • 177 comments
  • 508 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 25735 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 25735 Views
  • 41 comments
  • 126 votes