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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

Moderator

Moderator

Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

OscarDC

Moderator

30009 Views

82 comments

282 likes

Other
Fixed
  • 30009 Views
  • 82 comments
  • 282 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

Yordan

Moderator

4387 Views

56 comments

18 likes

Premium family
Fixed
  • 4387 Views
  • 56 comments
  • 18 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

jmperandones

Visitor

96065 Views

407 comments

779 likes

Android
Under investigation
  • 96065 Views
  • 407 comments
  • 779 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

5524 Views

44 comments

20 likes

Desktop
Fixed
  • 5524 Views
  • 44 comments
  • 20 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

kaworu_bloodpaw

Roadie

7610 Views

39 comments

28 likes

Desktop
Other
Fixed
  • 7610 Views
  • 39 comments
  • 28 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

52053 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 52053 Views
  • 38 comments
  • 81 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Moderator

Moderator

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

matiasd

Casual Listener

65959 Views

361 comments

463 likes

Other
Fixed
  • 65959 Views
  • 361 comments
  • 463 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

Moderator

Moderator

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

AlejaR

Moderator

62441 Views

385 comments

261 likes

Accounts
Other
Fixed
  • 62441 Views
  • 385 comments
  • 261 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Novy

Moderator

16523 Views

82 comments

119 likes

Other
Fixed
  • 16523 Views
  • 82 comments
  • 119 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Moderator

Moderator

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Telfepr

Newbie

39513 Views

180 comments

372 likes

iOS
Fixed
  • 39513 Views
  • 180 comments
  • 372 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

9225 Views

30 comments

23 likes

Other
Your Library
Fixed
  • 9225 Views
  • 30 comments
  • 23 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

2839 Views

30 comments

4 likes

Desktop
Fixed
  • 2839 Views
  • 30 comments
  • 4 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Newbie

32268 Views

40 comments

59 likes

Android
Fixed
  • 32268 Views
  • 40 comments
  • 59 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

18762 Views

79 comments

109 likes

Desktop
Fixed
  • 18762 Views
  • 79 comments
  • 109 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

Moderator

Moderator

Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...

JR_8000

Regular

46484 Views

220 comments

329 likes

Other
Fixed
  • 46484 Views
  • 220 comments
  • 329 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

20951 Views

56 comments

57 likes

Other
Fixed
  • 20951 Views
  • 56 comments
  • 57 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

19828 Views

53 comments

205 likes

Desktop
Fixed
  • 19828 Views
  • 53 comments
  • 205 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Jenna25

Newbie

13439 Views

40 comments

50 likes

Your Library
Fixed
  • 13439 Views
  • 40 comments
  • 50 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

27409 Views

111 comments

232 likes

Other
Fixed
  • 27409 Views
  • 111 comments
  • 232 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

Moderator

Moderator

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...

sheasmart

Regular

43928 Views

82 comments

317 likes

iOS
Fixed
  • 43928 Views
  • 82 comments
  • 317 votes