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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 106280 Views
  • 683 comments
  • 1102 likes
  • Android
  • Fixed
  • 106280 Views
  • 683 comments
  • 1102 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 29137 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 29137 Views
  • 82 comments
  • 282 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • donkerrigan
  • Regular
  • 33820 Views
  • 163 comments
  • 473 likes
  • Other
  • Under investigation
  • 33820 Views
  • 163 comments
  • 473 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • javajnky
  • Casual Listener
  • 91030 Views
  • 399 comments
  • 767 likes
  • Android
  • Under investigation
  • 91030 Views
  • 399 comments
  • 767 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 50642 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 50642 Views
  • 38 comments
  • 81 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 7994 Views
  • 29 comments
  • 23 likes
  • Other
    Your Library
  • Fixed
  • 7994 Views
  • 29 comments
  • 23 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • kammcami
  • Visitor
  • 15142 Views
  • 81 comments
  • 118 likes
  • Other
  • Under investigation
  • 15142 Views
  • 81 comments
  • 118 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 59184 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 59184 Views
  • 385 comments
  • 261 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • matiasd
  • Casual Listener
  • 63919 Views
  • 361 comments
  • 463 likes
  • Other
  • Fixed
  • 63919 Views
  • 361 comments
  • 463 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 38418 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 38418 Views
  • 180 comments
  • 372 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • Anime_KittyX3
  • Newbie
  • 31561 Views
  • 40 comments
  • 59 likes
  • Android
  • Fixed
  • 31561 Views
  • 40 comments
  • 59 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • mblackhurst
  • Casual Listener
  • 20072 Views
  • 56 comments
  • 57 likes
  • Other
  • Fixed
  • 20072 Views
  • 56 comments
  • 57 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 17421 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 17421 Views
  • 79 comments
  • 109 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • OliverParmaline
  • Newbie
  • 7616 Views
  • 135 comments
  • 10 likes
  • Other
  • Fixed
  • 7616 Views
  • 135 comments
  • 10 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • Jenna25
  • Newbie
  • 12813 Views
  • 40 comments
  • 50 likes
  • Your Library
  • Fixed
  • 12813 Views
  • 40 comments
  • 50 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • JR_8000
  • Casual Listener
  • 44973 Views
  • 220 comments
  • 329 likes
  • Other
  • Fixed
  • 44973 Views
  • 220 comments
  • 329 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 19158 Views
  • 247 comments
  • 48 likes
  • iOS
  • Fixed
  • 19158 Views
  • 247 comments
  • 48 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 71729 Views
  • 284 comments
  • 503 likes
  • iOS
  • Fixed
  • 71729 Views
  • 284 comments
  • 503 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 4300 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 4300 Views
  • 24 comments
  • 10 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • 12186550119
  • Newbie
  • 19115 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 19115 Views
  • 53 comments
  • 205 votes