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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

Moderator

Moderator

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...

sheasmart

Regular

43873 Views

82 comments

317 likes

iOS
Fixed
  • 43873 Views
  • 82 comments
  • 317 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

21520 Views

247 comments

48 likes

iOS
Fixed
  • 21520 Views
  • 247 comments
  • 48 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

20438 Views

56 comments

137 likes

Your Library
Fixed
  • 20438 Views
  • 56 comments
  • 137 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

abranu

Newbie

63162 Views

314 comments

430 likes

Other
Not Right Now
  • 63162 Views
  • 314 comments
  • 430 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

25546 Views

91 comments

95 likes

Mobile
Fixed
  • 25546 Views
  • 91 comments
  • 95 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

34285 Views

181 comments

152 likes

iOS
Fixed
  • 34285 Views
  • 181 comments
  • 152 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

Moderator

Moderator

Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...

pokerpoker

Visitor

31697 Views

219 comments

298 likes

iOS
Fixed
  • 31697 Views
  • 219 comments
  • 298 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

OliverParmaline

Newbie

9664 Views

135 comments

10 likes

Other
Fixed
  • 9664 Views
  • 135 comments
  • 10 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

Moderator

Moderator

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...

Btmorrison1

Newbie

40624 Views

117 comments

242 likes

Other
Fixed
  • 40624 Views
  • 117 comments
  • 242 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

5640 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 5640 Views
  • 15 comments
  • 38 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

5769 Views

10 comments

81 likes

Subscriptions
Fixed
  • 5769 Views
  • 10 comments
  • 81 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

Moderator

Moderator

Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

dt3ft

Casual Listener

58614 Views

230 comments

213 likes

Other
Fixed
  • 58614 Views
  • 230 comments
  • 213 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

21852 Views

101 comments

116 likes

Mobile
Fixed
  • 21852 Views
  • 101 comments
  • 116 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

6811 Views

9 comments

49 likes

Accounts
Fixed
  • 6811 Views
  • 9 comments
  • 49 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

5612 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 5612 Views
  • 24 comments
  • 10 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6365 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6365 Views
  • 19 comments
  • 77 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

132785 Views

585 comments

1471 likes

Android
Mobile
Case Closed
  • 132785 Views
  • 585 comments
  • 1471 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

19766 Views

47 comments

42 likes

Other
Fixed
  • 19766 Views
  • 47 comments
  • 42 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Moderator

Moderator

Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

Eni

Moderator

3983 Views

11 comments

29 likes

Other
Fixed
  • 3983 Views
  • 11 comments
  • 29 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

goyongj

Newbie

194304 Views

331 comments

753 likes

Other
Not Right Now
  • 194304 Views
  • 331 comments
  • 753 votes