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Ongoing Issues

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Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 27127 Views
  • 188 comments
  • 1296 likes
  • Fixed
  • 27127 Views
  • 188 comments
  • 1296 votes

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 9718 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 9718 Views
  • 32 comments
  • 25 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 13325 Views
  • 36 comments
  • 54 likes
  • Other
  • Fixed
  • 13325 Views
  • 36 comments
  • 54 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 21311 Views
  • 113 comments
  • 307 likes
  • Your Library
  • Fixed
  • 21311 Views
  • 113 comments
  • 307 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8364 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8364 Views
  • 58 comments
  • 100 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Spotify Legend
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 10984 Views
  • 42 comments
  • 108 likes
  • iOS
  • Fixed
  • 10984 Views
  • 42 comments
  • 108 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 3036 Views
  • 25 comments
  • 22 likes
  • Your Library
  • Not Right Now
  • 3036 Views
  • 25 comments
  • 22 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39990 Views
  • 144 comments
  • 902 likes
  • Not Right Now
  • 39990 Views
  • 144 comments
  • 902 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 4005 Views
  • 55 comments
  • 53 likes
  • Desktop
  • Fixed
  • 4005 Views
  • 55 comments
  • 53 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 43734 Views
  • 232 comments
  • 266 likes
  • iOS
  • Fixed
  • 43734 Views
  • 232 comments
  • 266 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • EzequielG
  • Newbie
  • 58446 Views
  • 341 comments
  • 820 likes
  • Connect
  • Not Right Now
  • 58446 Views
  • 341 comments
  • 820 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 28507 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 28507 Views
  • 41 comments
  • 126 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Music Fan
  • 4961 Views
  • 137 comments
  • 23 likes
  • Desktop
  • Fixed
  • 4961 Views
  • 137 comments
  • 23 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 16731 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 16731 Views
  • 113 comments
  • 98 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 90956 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 90956 Views
  • 893 comments
  • 472 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Community Legend
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14533 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14533 Views
  • 127 comments
  • 114 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 19119 Views
  • 158 comments
  • 173 likes
  • Other
  • Not Right Now
  • 19119 Views
  • 158 comments
  • 173 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 22306 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 22306 Views
  • 181 comments
  • 174 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 38589 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 38589 Views
  • 181 comments
  • 755 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 81016 Views
  • 87 comments
  • 638 likes
  • Not Right Now
  • 81016 Views
  • 87 comments
  • 638 votes