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Ongoing Issues

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Forum Posts

Getting Rid of Hacker Residue

I was recently hacked by someone who changed my profile picture and added hundreds of songs and artists to my favorites, NONE OF WHICH I LIKE AT ALL. I changed my password and that activity seems to have stopped, but the picture and songs all remain....

  • Casual Listener
  • I was recently hacked by someone who changed my profile picture and added hundreds of songs and artists to my favorites, NONE OF WHICH I LIKE AT ALL.  I changed my password and that activity see...
  • Hubo
  • Community Legend
  • 408 Views
  • 1 comments
  • 0 likes
  • iOS
  • Not An Issue
  • 408 Views
  • 1 comments
  • 0 votes

When I select any artist via browse, and click on top tracks, it plays the first song on the list an

When I select any artist via browse, and click on top tracks, it plays the first song on the list and that same song keeps repeating over and over again, and never moves to the next song on the top track. How do I fix this?

  • Casual Listener
  • When I select any artist via browse, and click on top tracks, it plays the first song on the list and that same song keeps repeating over and over again, and never moves to the next song on the top t...
  • Alfredo
  • Roadie
  • 176 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 176 Views
  • 2 comments
  • 0 votes

SEM PAUSAS

eu desabilito a funcao ''sem pausas'' porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradual, continuam vindo novas musicas na fila de reproducao, s...

  • Casual Listener
  • eu desabilito a funcao ''sem pausas''  porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradua...
  • RodrigoPalma
  • Roadie
  • 1947 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 1947 Views
  • 1 comments
  • 0 votes

Discover Weekly Update

Dear Spotify, During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discover 'classic' music-only. After the exam-period, I started li...

  • Casual Listener
  • Dear Spotify,   During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discov...
  • MaríaCamila
  • Roadie
  • 180 Views
  • 3 comments
  • 0 likes
  • Discover Weekly
    Update
  • Case Closed
  • 180 Views
  • 3 comments
  • 0 votes

Discover Weekly Update

Dear Spotify, During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discover 'classic' music-only. After the exam-period, I started ag...

  • Visitor
  • Dear Spotify,   During the exam-period on university, I mostly listen to classic/calm music because it helps me concentrate. I can only fully understand why my discover weekly becomes a discov...
  • Hubo
  • Community Legend
  • 81 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 81 Views
  • 1 comments
  • 0 votes

Problem beim einloggen

Ich habe mich unabsichtlich von meinem Konto abgemeldet wollte Much wieder an melden doch ich wusste meinen Benutzernamen nicht mehr dann wollte ich es mit der Email probieren doch diese funktionierte nich ich habe alle anderen Email Adressen auch sc...

  • Casual Listener
  • Ich habe mich unabsichtlich von meinem Konto abgemeldet wollte Much wieder an melden doch ich wusste meinen Benutzernamen nicht mehr dann wollte ich es mit der Email probieren doch diese funktioniert...
  • JuanSebastian
  • Roadie
  • 178 Views
  • 1 comments
  • 0 likes
  • Android
  • Not An Issue
  • 178 Views
  • 1 comments
  • 0 votes

Music not available

Hey so I’ve been wondering why most of the songs from the Inside Llewyn Davis soundtrack are unavailable, it’s one of my all time favorite folk music albums and id love to listen to all of it on spotify

  • Casual Listener
  • Hey so I’ve been wondering why most of the songs from the Inside Llewyn Davis soundtrack are unavailable, it’s one of my all time favorite folk music albums and id love to listen to all of it on spot...
  • Hubo
  • Community Legend
  • 1302 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 1302 Views
  • 1 comments
  • 0 votes

Account continuously hacked after changing passwords

Hi, My account has been continuously hacked and I have changed the password for it several times, today was the last straw with all my playlists getting deleted and only being about to restore a portion of them. If this keeps happening I will deactiv...

  • Casual Listener
  • Hi,   My account has been continuously hacked and I have changed the password for it several times, today was the last straw with all my playlists getting deleted and only being about to resto...
  • Hubo
  • Community Legend
  • 95 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 95 Views
  • 1 comments
  • 0 votes

Fullscreen Bug is really annoying

Hey guys, I always used spotify on fullscreen and it worked perfectly. now since a few months a grey line on top of the fullscreen appears and i am not able to remove it. There's also no chance to see what i type into the searchbar. It is really anno...

  • Gig Goer
  • Hey guys,   I always used spotify on fullscreen and it worked perfectly. now since a few months a grey line on top of the fullscreen appears and i am not able to remove it.   There's al...
  • Julian
  • Moderator
  • 177 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mac
  • Case Closed
  • 177 Views
  • 2 comments
  • 0 votes

Can't play album

Hello, The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it.On his artist page it says that I could stream it now, but whenever I click on it, every song is greyed out...

  • Casual Listener
  • Hello,   The german rapper Fard released his new album Alter Ego II few days ago, but even though I have a premium subscription, I can't play it. On his artist page it says that I could strea...
  • Hubo
  • Community Legend
  • 162 Views
  • 1 comments
  • 0 likes
  • album
    Premium
  • Not An Issue
  • 162 Views
  • 1 comments
  • 0 votes

Payment info update

Card I use for payment was canceled by the bank, and I was issued a new one. Spotify is asking to update payment info, but when I click on "update info" will not go to any screen that allows me to input new card information. How!?

  • Casual Listener
  • Card I use for payment was canceled by the bank, and I was issued a new one. Spotify is asking to update payment info, but when I click on "update info" will not go to any screen that allows me to in...
  • Julian
  • Moderator
  • 155 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 155 Views
  • 2 comments
  • 0 votes

a soundtrack found not playable

Hi I am wondering about the moviesoundtrack tristan & Isolde by Ann Dudley. Why is it not available to play? Other soundtracks from her are but not this one? Will it ever be available?

  • Regular
  • Hi I am wondering about the moviesoundtrack tristan & Isolde by Ann Dudley. Why is it not available to play? Other soundtracks from her are but not this one? Will it ever be available?
  • Hubo
  • Community Legend
  • 105 Views
  • 1 comments
  • 0 likes
  • Desktop
    Mobile
    Web Player
  • Not An Issue
  • 105 Views
  • 1 comments
  • 0 votes

Local Files won't play!?!?!

Hey, guys, ALL MY LOCAL FILES WON'T PLAY (1,621 songs). How do I fix this?I have a Mac and a Premium account

  • Casual Listener
  • Hey, guys, ALL MY LOCAL FILES WON'T PLAY (1,621 songs). How do I fix this? I have a Mac and a Premium account 
  • Alfredo
  • Roadie
  • 371 Views
  • 4 comments
  • 0 likes
  • iOS
  • Case Closed
  • 371 Views
  • 4 comments
  • 0 votes

I've got you under my skin- bono and sinatra unavailable??

I've been trying to hear my favorite song and it sais tha it is not available. I even have a premium account but I canot hear this song. Does ti has something to do with my country? I live in Bolivia. Can someone explain me what is goin on???thanks!!...

  • Casual Listener
  • I've been trying to hear my favorite song and it sais tha it is not available. I even have a premium account but I canot hear this song. Does ti has something to do with  my country? I live...
  • itu_
  • Community Legend
  • 305 Views
  • 2 comments
  • 0 likes
  • Not An Issue
  • 305 Views
  • 2 comments
  • 0 votes

Music sounds slow/flat

I was just listening to my app on my S7 edge and it was fine. I switched to another app to watch a video and when I came back to spotify the music quality sounded slower and flatter. I've tried uninstalling the app and it still didn't fix it. Is ther...

  • Casual Listener
  • I was just listening to my app on my S7 edge and it was fine. I switched to another app to watch a video and when I came back to spotify the music quality sounded slower and flatter. I've tried unins...
  • Alfredo
  • Roadie
  • 657 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 657 Views
  • 2 comments
  • 0 votes

Button that means 'stop playing after this song'

Currently you have to delete each song in the play queue from the play queue individually.

  • Casual Listener
  • Currently you have to delete each song in the play queue from the play queue individually.  
  • Hubo
  • Community Legend
  • 119 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 119 Views
  • 1 comments
  • 0 votes

Does someone have access to my account?

Random playlists started to appear in my playlist section of spotify which I thought was weird, but I overlooked it (thought it might just be a bug). Then I was having trouble logging in, so I reset my password and then used the "sign out all devices...

  • Casual Listener
  • Random playlists started to appear in my playlist section of spotify which I thought was weird, but I overlooked it (thought it might just be a bug). Then I was having trouble logging in, so I reset ...
  • Hubo
  • Community Legend
  • 140 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Not An Issue
  • 140 Views
  • 2 comments
  • 0 votes

New update for Mac forces discrete GPU

The new udpate for Spotify now forces the users Macbook pro to use the discrete GPU which then drains the battery much, much faster, rendering Spotify unusable. My model is a 2015 retina MBP.

  • Casual Listener
  • The new udpate for Spotify now forces the users Macbook pro to use the discrete GPU which then drains the battery much, much faster, rendering Spotify unusable. My model is a 2015 retina MBP. 
  • Julian
  • Moderator
  • 344 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 344 Views
  • 2 comments
  • 0 votes

I Can't Connect My Spotify To My PS4

I can't connect my PS4 to my spotify.At first I logged in fine with no issues, but then I deleted my spotify account (Which may be the problem.) with my PS4 still connected to the account I deleted.But the thing is I can use Spotify Connect but canno...

  • Casual Listener
  • I can't connect my PS4 to my spotify. At first I logged in fine with no issues, but then I deleted my spotify account (Which may be the problem.) with my PS4 still connected to the account I deleted...
  • Julian
  • Moderator
  • 320 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 320 Views
  • 2 comments
  • 0 votes

Crossfade Not working

Hey all , A few users have reported an issue where crossfade no longer works in the recent update. This is happening on several devices, MacOS, iOS and Windows. -Tom

  • Community Legend
  • Hey all 👋,   A few users have reported an issue where crossfade no longer works in the recent update. This is happening on several devices, MacOS, iOS and Windows.   -Tom
  • Alfredo
  • Roadie
  • 4250 Views
  • 11 comments
  • 0 likes
  • Desktop
    iOS
    Mac
    Windows
  • Case Closed
  • 4250 Views
  • 11 comments
  • 0 votes