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Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • MilSand1000
  • Visitor
  • 223684 Views
  • 228 comments
  • 1022 likes
  • Other
  • Fixed
  • 223684 Views
  • 228 comments
  • 1022 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • massmanjr
  • Casual Listener
  • 28606 Views
  • 133 comments
  • 635 likes
  • Other
  • Fixed
  • 28606 Views
  • 133 comments
  • 635 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 106501 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 106501 Views
  • 931 comments
  • 1850 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Eni
  • Moderator
  • 5959 Views
  • 71 comments
  • 89 likes
  • Other
  • Fixed
  • 5959 Views
  • 71 comments
  • 89 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 187939 Views
  • 451 comments
  • 1175 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 187939 Views
  • 451 comments
  • 1175 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 62454 Views
  • 193 comments
  • 679 likes
  • iOS
  • Fixed
  • 62454 Views
  • 193 comments
  • 679 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 46665 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 46665 Views
  • 38 comments
  • 81 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • AlienSpooti
  • Regular
  • 32178 Views
  • 193 comments
  • 330 likes
  • Desktop
  • Fixed
  • 32178 Views
  • 193 comments
  • 330 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 26935 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 26935 Views
  • 82 comments
  • 282 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • Anime_KittyX3
  • Newbie
  • 23275 Views
  • 40 comments
  • 56 likes
  • Android
  • Fixed
  • 23275 Views
  • 40 comments
  • 56 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • CloudPersona
  • Newbie
  • 124453 Views
  • 135 comments
  • 830 likes
  • Other
  • Fixed
  • 124453 Views
  • 135 comments
  • 830 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • mblackhurst
  • Casual Listener
  • 15246 Views
  • 56 comments
  • 55 likes
  • Other
  • Fixed
  • 15246 Views
  • 56 comments
  • 55 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

  • Moderator
  • Moderator
  • We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
  • Maria
  • Moderator
  • 1829 Views
  • 52 comments
  • 2 likes
  • Other
  • Fixed
  • 1829 Views
  • 52 comments
  • 2 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 97516 Views
  • 683 comments
  • 1100 likes
  • Android
  • Fixed
  • 97516 Views
  • 683 comments
  • 1100 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • emimeni
  • Music Fan
  • 10039 Views
  • 39 comments
  • 50 likes
  • Your Library
  • Fixed
  • 10039 Views
  • 39 comments
  • 50 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • livvhawke
  • Visitor
  • 27061 Views
  • 151 comments
  • 417 likes
  • Other
  • Under investigation
  • 27061 Views
  • 151 comments
  • 417 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jwesley0123
  • Newbie
  • 9445 Views
  • 67 comments
  • 86 likes
  • Other
  • Under investigation
  • 9445 Views
  • 67 comments
  • 86 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Marion15
  • Gig Goer
  • 78117 Views
  • 375 comments
  • 710 likes
  • Android
  • Under investigation
  • 78117 Views
  • 375 comments
  • 710 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 51890 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 51890 Views
  • 385 comments
  • 261 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Sernji
  • Visitor
  • 12631 Views
  • 245 comments
  • 39 likes
  • iOS
  • Under investigation
  • 12631 Views
  • 245 comments
  • 39 votes