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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 24273 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 24273 Views
  • 163 comments
  • 750 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Sahra29
  • Newbie
  • 967 Views
  • 11 comments
  • 29 likes
  • Android
  • Under investigation
  • 967 Views
  • 11 comments
  • 29 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 2257 Views
  • 133 comments
  • 21 likes
  • Desktop
  • Fixed
  • 2257 Views
  • 133 comments
  • 21 votes

Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • Svijet
  • Newbie
  • 2366 Views
  • 52 comments
  • 45 likes
  • iOS
  • Under investigation
  • 2366 Views
  • 52 comments
  • 45 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 33289 Views
  • 283 comments
  • 396 likes
  • iOS
  • Fixed
  • 33289 Views
  • 283 comments
  • 396 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • SomeOtherNerd
  • Newbie
  • 6479 Views
  • 216 comments
  • 68 likes
  • Desktop (Windows)
  • Under investigation
  • 6479 Views
  • 216 comments
  • 68 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • mgoffin
  • Casual Listener
  • 3732 Views
  • 50 comments
  • 96 likes
  • Mobile
  • Under investigation
  • 3732 Views
  • 50 comments
  • 96 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 55192 Views
  • 79 comments
  • 230 likes
  • iOS
  • Fixed
  • 55192 Views
  • 79 comments
  • 230 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Koobertdoobert
  • Visitor
  • 4580 Views
  • 40 comments
  • 64 likes
  • Your Library
  • Under investigation
  • 4580 Views
  • 40 comments
  • 64 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • MNDrummer
  • Visitor
  • 13066 Views
  • 192 comments
  • 186 likes
  • Other
  • Under investigation
  • 13066 Views
  • 192 comments
  • 186 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • Vasil
  • Moderator
  • 256 Views
  • 4 comments
  • 1 likes
  • Accounts
  • Under investigation
  • 256 Views
  • 4 comments
  • 1 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • omaha353
  • Newbie
  • 186146 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 186146 Views
  • 849 comments
  • 2300 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 7537 Views
  • 128 comments
  • 142 likes
  • Android
  • Fixed
  • 7537 Views
  • 128 comments
  • 142 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 30574 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 30574 Views
  • 225 comments
  • 504 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 5263 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 5263 Views
  • 15 comments
  • 61 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 141688 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 141688 Views
  • 837 comments
  • 2225 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4357 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4357 Views
  • 72 comments
  • 49 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 3731 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 3731 Views
  • 29 comments
  • 103 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Spotify Legend
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 40134 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 40134 Views
  • 326 comments
  • 593 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Grace_23
  • Newbie
  • 144533 Views
  • 617 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 144533 Views
  • 617 comments
  • 1857 votes