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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • Khawkins
  • Newbie
  • 4351 Views
  • 170 comments
  • 54 likes
  • Android
  • Fixed
  • 4351 Views
  • 170 comments
  • 54 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • iRobby054
  • Newbie
  • 236507 Views
  • 232 comments
  • 1035 likes
  • Other
  • Fixed
  • 236507 Views
  • 232 comments
  • 1035 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • Rachael0819
  • Newbie
  • 3705 Views
  • 58 comments
  • 73 likes
  • iOS
  • Under investigation
  • 3705 Views
  • 58 comments
  • 73 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • SK_20
  • Newbie
  • 1428 Views
  • 37 comments
  • 22 likes
  • Desktop
    Other
  • Under investigation
  • 1428 Views
  • 37 comments
  • 22 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 121661 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 121661 Views
  • 931 comments
  • 1850 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • Vasil
  • Moderator
  • 32041 Views
  • 140 comments
  • 638 likes
  • Other
  • Fixed
  • 32041 Views
  • 140 comments
  • 638 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • Jaroliver99
  • Visitor
  • 4701 Views
  • 28 comments
  • 69 likes
  • iOS
  • Under investigation
  • 4701 Views
  • 28 comments
  • 69 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 199051 Views
  • 451 comments
  • 1179 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 199051 Views
  • 451 comments
  • 1179 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • Khushi_11
  • Regular
  • 2246 Views
  • 125 comments
  • 7 likes
  • Other
  • Under investigation
  • 2246 Views
  • 125 comments
  • 7 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 4359 Views
  • 29 comments
  • 22 likes
  • Other
    Your Library
  • Fixed
  • 4359 Views
  • 29 comments
  • 22 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Erim_sp
  • Casual Listener
  • 10168 Views
  • 80 comments
  • 91 likes
  • Other
  • Fixed
  • 10168 Views
  • 80 comments
  • 91 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 1778 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 1778 Views
  • 24 comments
  • 10 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 64488 Views
  • 193 comments
  • 681 likes
  • iOS
  • Fixed
  • 64488 Views
  • 193 comments
  • 681 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • badgoat
  • Newbie
  • 37838 Views
  • 205 comments
  • 338 likes
  • Desktop
  • Fixed
  • 37838 Views
  • 205 comments
  • 338 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 48694 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 48694 Views
  • 38 comments
  • 81 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • GT-W-16-4-200
  • Newbie
  • 126550 Views
  • 136 comments
  • 832 likes
  • Other
  • Fixed
  • 126550 Views
  • 136 comments
  • 832 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 27973 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 27973 Views
  • 82 comments
  • 282 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 102141 Views
  • 683 comments
  • 1102 likes
  • Android
  • Fixed
  • 102141 Views
  • 683 comments
  • 1102 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • darkmercenary111
  • Newbie
  • 30299 Views
  • 158 comments
  • 447 likes
  • Other
  • Under investigation
  • 30299 Views
  • 158 comments
  • 447 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • Anime_KittyX3
  • Newbie
  • 29195 Views
  • 40 comments
  • 58 likes
  • Android
  • Fixed
  • 29195 Views
  • 40 comments
  • 58 votes